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General Questions

Ask general questions or get help not tied to a specific product.

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buckland9New Participant

General Questions

Will Eyemed ever work again? I can’t get Apex to respond to my inquiry.

MalejaCNew Participant

Ensora ABA Suite

Calculation method

We are extracting the data using the API, and in the raw skills data we only receive the value field. For Fluency-type targets, we don’t understand how that value is calculated.In Ensora, we can see additional information, but in the extraction we on

MarelindostlicswllcNew Participant

Ensora Mental Health

Hello, I am up for yearly renewal and want to explore the new Theranest pricing. I’ve sent out a few messages starting in November of last year but I haven’t heard back. What is the process to changing to the new pricing?

SierraNew Participant

Ensora Substance Use Recovery

Procentive - Staff Automation

Is there a way to automate the creation of “Staff” in Procentive? Is there any sort of guide or way to import documents (like a CSV) to automate the creation of Staff? I would want to automate the “Staff”, “Role”, “Locations”, “Programs” tabs within.

LVSCommunity Manager

Community Spotlight

What Do You Hope to See in Ensora This Year?

What Do You Hope to See in Ensora This Year?

As we leap into 2026, we want to hear your vision for the future. What features, improvements, or innovations would make your experience even better in 2026?Is there a workflow you’d love to streamline? A capability you’ve been dreaming about?Drop yo

natalie310New Participant

Ensora Mental Health

Clients having difficulty with Theranest

Hi all, I’ve had several new clients report the same thing about signing up for an account in theranest. First, they rarely receive the first invitation or it goes to spam. If I send them the sign up or login link directly to their email, they still

WholisticLivingGroupNew Participant

Ensora Mental Health

Help for Clients With the Ensora Portal

I feel as though a lot of our time is spent on helping clients navigate the portal, entering their insurance and payment information etc. It there a document I can download and share or a video for clients I can add to our intake emails to help them

jessiem6911New Participant

Ensora Substance Use Recovery

What does this message mean in the ERA’s and how do I handle allocating these?

shalin.aliNew Participant

Ensora Substance Use Recovery

Inquiry - HL7 v2 Document Push for eCR Integration

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into Ten

dwight1717New Participant

Ensora Mental Health

ideal way to set up psychologists in the system?

Is there a standard or ideal way to set up psychologists in the system? Is there a difference between psychologist and other clinicians (therapists)? Also, can psychologists have different documents in their ‘standard’ documents compared to other cli

buckland9New Participant

General Questions

Will Eyemed ever work again? I can’t get Apex to respond to my inquiry.

MalejaCNew Participant

Ensora ABA Suite

Calculation method

We are extracting the data using the API, and in the raw skills data we only receive the value field. For Fluency-type targets, we don’t understand how that value is calculated.In Ensora, we can see additional information, but in the extraction we on

MarelindostlicswllcNew Participant

Ensora Mental Health

Hello, I am up for yearly renewal and want to explore the new Theranest pricing. I’ve sent out a few messages starting in November of last year but I haven’t heard back. What is the process to changing to the new pricing?

SierraNew Participant

Ensora Substance Use Recovery

Procentive - Staff Automation

Is there a way to automate the creation of “Staff” in Procentive? Is there any sort of guide or way to import documents (like a CSV) to automate the creation of Staff? I would want to automate the “Staff”, “Role”, “Locations”, “Programs” tabs within.

natalie310New Participant

Ensora Mental Health

Clients having difficulty with Theranest

Hi all, I’ve had several new clients report the same thing about signing up for an account in theranest. First, they rarely receive the first invitation or it goes to spam. If I send them the sign up or login link directly to their email, they still

jessiem6911New Participant

Ensora Substance Use Recovery

What does this message mean in the ERA’s and how do I handle allocating these?

shalin.aliNew Participant

Ensora Substance Use Recovery

Inquiry - HL7 v2 Document Push for eCR Integration

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into Ten

dwight1717New Participant

Ensora Mental Health

ideal way to set up psychologists in the system?

Is there a standard or ideal way to set up psychologists in the system? Is there a difference between psychologist and other clinicians (therapists)? Also, can psychologists have different documents in their ‘standard’ documents compared to other cli

kmiller018New Participant

Ensora Mental Health

Supervisee & Supervisor Signature Reminder & Routing

Is there a way to set alerts or notifications for a Supervisee to sign/complete reports?Our clinic has practicum students and interns that complete documentation that is reviewed by supervisors. The process for giving them feedback is cumbersome and

dwight1717New Participant

Ensora Mental Health

clients able to complete general docs that are sent to them even when they are archived?

Are Theranest clients able to complete general documents (ie, intake, credit card, insurance, etc) after the client is archived?

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