Welcome to the Ensora Community Hub

TheraNest: 201 On-Demand WebinarTheraNest

Watch our TheraNest: 201 Webinar On-Demand Now!! Ready to go beyond the basics? 201 sessions dive into advanced workflows, customization options, and strategies to help you work smarter and get more out of your TheraNest experience.

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TheraNest: 101 On-Demand WebinarTheraNest

Watch our TheraNest: 101 Webinar On-Demand Now!! New to the platform or need a refresher? 101 sessions cover the essentials: foundational tools, basic navigation, and everyday tasks- with guided walkthroughs and space for live questions.

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Release Notes: June 3, 2026TheraNest

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsStaff We have refreshed the Profile & Settings > Preferences page with a modern design and improved interface elements. Organization We added clearer

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asmith1023New Participant

Tasks

Tasks need an overhaul! Email and/or push notification options. Also the ability to re-assign with a note or update would be helpful. Also “if/then” prompts for automation would be great!Also, anyone should be able to assign a task - not just admin r

jennifereidNew Participant

bulk assessments

I’ve searched several times for this info. I’m not thrilled with this process of how to figure out how to do things. I don’t have time for this, and key words don’t even bring up anything related to my question. So, can someone point me (if you even

natalie310New Participant

Portal Navigation is Difficult for Clients

Why is the Theranest portal so difficult for clients to navigate? So much of my time is spent helping clients navigate the portal, find previous payment information, etc. Especially billing...they have to click on “make a payment” to see payments the

asmith1023New Participant

intake and dynamic forms

Being able to construct a form exactly they way I am typing into this box, with the form contect like pictured below… would be idea! Each different element to even create bullets is tedious. AND having form fields (merge fields) or placeholders!! Co

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14 days ago

Release Notes: May 20, 2026TheraNest

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsOrganization The Activity Log and Login Audit pages will feature a refreshed, modern design with improved navigation and filtering, making it easier to revie

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22 days ago

Closed Memorial Day: See Support HoursTheraNest

In observance of Memorial Day, our support team will be closed on Monday, May 27, 2026.We’ll resume normal support hours on Tuesday. If you need help while we’re away, feel free to submit a request by emailing us at TheraNest.support@ensorahealth.com

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23 days ago

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crjerman3New Participant

Charges Payments Adjustments and Account Receivables in Fusion

We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?

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6 days ago

Release Notes: May 29, 2026Fusion

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsWibbi Home Exercise Program (HEP) Integration The Wibbi HEP integration brings a best-in-class home exercise program experience directly into the clinical wo

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13 days ago

LVSCommunity Manager

In Case You Missed It: Fusion Forum Q2 2026

Thank you to everyone who joined our Fusion Forum session on Thursday, April 30! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covere

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LVSCommunity Manager

Your Fusion Questions, Answered Live on Tuesdays

Ensora Health is excited to announce that Fusion now has its very own Ask an Expert sessions—designed to give Fusion users dedicated, live support as part of our ongoing Ask an Expert Series.These weekly, office-hours–style sessions are built to supp

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Release Notes: May 1, 2026Fusion

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsTelehealth Waiting Room Pause/Resume Hosts can now pause individual or all clients into a Waiting Room with confirmation prompts, host-only controls, and cle

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Fusion Forum Q2 2026: What’s New, What’s Next, and Your Questions

We’re counting down to our upcoming Fusion Forum on April 30, and we want your voice to help shape the conversation.This Forum is designed to address the topics that matter most to you, so we’re opening the floor early for questions, challenges, and

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Release Notes: April 28, 2026Payments & Telehealth

NOTE: The following release notes for Ensora Telehealth apply to all Ensora Health products that utilize these services unless otherwise stated in the yellow callouts. Ensora TelehealthNew Features & ImprovementsTelehealth Waiting Room Pause/Res

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samanthacomptonNew Participant

AI Assistant on mobile

How do you access the new AI Assistant web based mobile app?

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Release Notes: April 17, 2026Fusion

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsTelehealth Whiteboard for Interactive Sessions Providers can now launch a shared whiteboard during telehealth sessions to collaborate with clients in

TinaSNew Participant

Reminders to require patient response

We would like to request that appointment reminders require patients to respond. - If they press cancel - a message pops up instructing them to call our office, and the office receives notice that patient is wanting to cancel (red X on the

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Bridgeway703New Participant

Remark code question

I got these back and wanted to know what it means. Should I change the DMS diagnosis?Remark: MA63 Remark: M81

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LVSCommunity Manager

Reducing Barriers for Neurodivergent Patients Across the Care Journey

Barriers to care for neurodivergent patients often show up long before (and after) the appointment itself — from intake forms and scheduling to waiting rooms and follow-up care.Let’s discuss where barriers show up most in your care journey and how yo

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2 months ago

LVSCommunity Manager

How is your organization addressing sensory needs in care settings?

Sensory environments can significantly impact how neurodivergent patients experience care — from lighting and sound to waiting room flow and visit structure.We’d love to learn: Where is your organization today when it comes to sensory-friendly care?I

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2 months ago

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mirandaaspireaustinNew Participant

Training video for RBT's using mobile app

I have been searching site for a video to share with staff (RBTs) on use and navigation of the mobile app for data collection. Everything I have found has been more geared towards BCBAs. Can someone please point me in the right direction. Thanks!

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2 months ago

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SusanMNew Participant

Client intake documents

Will the completed client intake documents still be stored under general documents ?

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3 months ago

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kgeNew Participant

batch claims correction

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual?

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manderson2026New Participant

Claim rejection

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

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Ella EyesNew Participant

output exception

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

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larry.beasleyNew Participant

PATIENT ID in Reports

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

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KeriNew Participant

Claim Rejections

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: Billing

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crjerman3New Participant

Charges Payments Adjustments and Account Receivables in Fusion

We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?

jennifereidNew Participant

bulk assessments

I’ve searched several times for this info. I’m not thrilled with this process of how to figure out how to do things. I don’t have time for this, and key words don’t even bring up anything related to my question. So, can someone point me (if you even

natalie310New Participant

Portal Navigation is Difficult for Clients

Why is the Theranest portal so difficult for clients to navigate? So much of my time is spent helping clients navigate the portal, find previous payment information, etc. Especially billing...they have to click on “make a payment” to see payments the

asmith1023New Participant

intake and dynamic forms

Being able to construct a form exactly they way I am typing into this box, with the form contect like pictured below… would be idea! Each different element to even create bullets is tedious. AND having form fields (merge fields) or placeholders!! Co

AffirmingPsychNew Participant

Is there a way to ensure new clients can't schedule with a clinician who has a full caseload?

Is there a way to handle this better? We want the client portal to be open to current clients for scheduling, but sometimes a clinician will have availability showing because clients have canceled or have schedules that change week to week, and it s

AMathewsNew Participant

Urgent question

I have been to the training regarding the upgrade to theranest from theralink, and I’ve used all the links that were provided in that training. However, my upgrade is tomorrow and I have not yet found ANYTHING that tells me exactly what to expect tom

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brendakelleherNew Participant

Client self scheduling

I made a test client and when they enter their client portal and attempt to make a new appointment there is nothing in the “select service” drop down so they cannot. I checked my settings and all the service types are entered and my availability is s

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17c3441e_phil_myalliancemh.comNew Participant

How to Complete a Treatment Plan Review in Theranest

I am writing to request an update or enhancement to the treatment plan review functionality in TheraNest. Currently, the system allows clinicians to create a treatment plan, but there does not appear to be a clear way to complete a formal treatment p

JoeFromDarbyIntegrativeNew Participant

Requesting Functionality: Claim-Level Audit Trail & Edit History

We would greatly benefit from a claim-specific audit trail that clearly tracks all edits made to a claim, including what was changed, by whom, and when. Ideally, this would include a version history and a clear indicator of whether changes occurred b

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samanthacomptonNew Participant

AI Assistant on mobile

How do you access the new AI Assistant web based mobile app?

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