Community Hub

Progress Notes

Hi! Our practice has several different Progress Note Templates, including EMDR-specific notes, session notes, treatment plans, and safety plans. Is there a way to make the Summary of each note in the progress note tab identify the template name inste

23 hours ago

wolny4900New Participant

Would you please add retention of paid invoices on client portal?

I not infrequently have clients needing copies of previously paid invoices to re/submit to their carrier, or even to verify a transaction or date. Yes, i encourage people to print/download copy’s when paying, but nonetheless...

2 days ago

doctoramyoNew Participant

Is there a way to send a payment link that does not expire in 24 hours?

Is there a way to send a payment link that does not expire in 24 hours? clients often see the link and wait to long to use it.

4 days ago

natalie310New Participant

Clients Constant hdifficutly with Theranest Portal

Wondering if anyone else experiences difficulty with new clients accessing intake and forms? Today, I had yet another new client say that she could not advance to the other forms after she completed one. The portal would not let her advance to the ne

6 days ago

leroyNew Participant

Online Scheduling and Visibility of Unconfirmed appointments

We have six office staff with full admin permissions and 27 therapists. Office Staff currently handle all initial new client intake via phone and verify insurance before confirming new client appointments. We would like to allow new clients to reque

6 days ago

CEHburgosNew Participant

Additional Customization for Clients Grid?

Is there any way to include the clients insurance ID in the customization grid?

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19 days ago

doctoramyoNew Participant

Is there a way to see a record of statements emailed to clients

I’d like to be able to see who I have emailed statements to after batch invoicing

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29 days ago

asmith1023New Participant

Additional Details

I’m not sure if this is the right place for this suggestion. In the “additional details” tab, it would be amazing if those fields were customizable. We have no real need for the existing fields, but could definitely utilize a tab for “client comments

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ccmmbusinessmanagerNew Participant

TheraNest Record a Payment / Unprocessed credit card payments

The option to Record a Payment should not be allowed when making a payment by credit card. Since switching to Stripe payment processing and the updates that have taken place in Thera Nest, we’ve noticed that you can Record a Payment by credit card wi

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72c7c404_firsthandpt_gmail.comNew Participant

Translate Forms and Documents to Spanish

Is there a way to have forms and documents translated to Spanish (or another non-English language) in the Patient Portal so that patients and parents can have better access to the documentation we use? Manually translating intake forms turns out dist

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1 day ago

TheraplayNew Participant

Modifier "Cheat Sheet"

Has anyone found a good cheat sheet for OT and ST billing?

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5 days ago

KdaquillaNew Participant

Support Hub

Any one else HATE the Support Hub? It is so frustrating! Why does it have to require a separate login? Once I am in it, I can NEVER access my current case information. The move to a support hub has made communication with Fusion/Ensora so much less

592

7 days ago

JaybeeNew Participant

More Fusion Tools: Flowsheets, MIPS & Remote Monitoring

Modifiers 96 & 97

As a pediatric OT/ST/PT clinic we provide both habilitative and rehabilitative services and therefor have a need for modifier 96/97 on a patient case level. However, after talking with a rep today, it seems that our only current option to code correc

Rehab therapists spend nearly five years of a 30-year career on documentation, and it's the top driver of burnout. This year we've been building Fusion to change that. On July 14, three new tools go live. What’s New: Remote Therapeutic Monitoring (RT

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21 days ago

numair6250New Participant

Credit Card Refund

Can anyone please help me with how to refund from Fusion, I have mistakenly charged a patient by credit card.

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28 days ago

crjerman3New Participant

Charges Payments Adjustments and Account Receivables in Fusion

We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?

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LVSGenius

In Case You Missed It: Fusion Forum Q2 2026

Thank you to everyone who joined our Fusion Forum session on Thursday, April 30! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covere

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2 months ago

LVSGenius

Your Fusion Questions, Answered Live

Fusion’s Ask an Expert sessions give both new and experienced users access to dedicated, live support. These office-hours–style sessions are built to support organizations at every stage of their Fusion journey. Whether you’ve just purchased Fusion o

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Ensora Education Team.

Fusion Forum Q2 2026: What’s New, What’s Next, and Your Questions

We’re counting down to our upcoming Fusion Forum on April 30, and we want your voice to help shape the conversation.This Forum is designed to address the topics that matter most to you, so we’re opening the floor early for questions, challenges, and

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k.carlson007New Participant

Printing from Procentive

I get an error when I try to print a document from Procentive, or even save it as a pdf. I have attached the error message. Does anyone know how to fix this?

4 days ago

k.carlson007New Participant

Replacing a form

We have the PRO-245G-1100S and 1101S forms for the Comprehensive Assessment and Summary. I would like to replace it with form PRO-245G-EP1100. How can I do that?

6 days ago

cosbornNew Participant

Staff not using Procentive

If certain staff aren’t using Procentive alot how can I “turn them off” in Procentive? Essentially taking them off the calendar, too. Thank you!

100

26 days ago

AngermanNew Participant

Client Portal letting clients join session without payment

Client Portal letting clients join session without payment and recording payment! Prior customer support inquires for the same issue not addressed. Horrible corporate transition management.

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MThorntonNew Participant

RBT Tablet not Syncing

RBT tablet is not syncing. It is lagging about two weeks behind. Her phone will sync, but not her tablet.

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cremusNew Participant

No Response when claims are submitted

After submitting claims to MN MA (MN-ITS) the status is No Response. This has never happened before. Anyone else having this issue?

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Bridgeway703New Participant

Remark code question

I got these back and wanted to know what it means. Should I change the DMS diagnosis?Remark: MA63 Remark: M81

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mirandaaspireaustinNew Participant

Training video for RBT's using mobile app

I have been searching site for a video to share with staff (RBTs) on use and navigation of the mobile app for data collection. Everything I have found has been more geared towards BCBAs. Can someone please point me in the right direction. Thanks!

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SusanMNew Participant

Client intake documents

Will the completed client intake documents still be stored under general documents ?

763

5 months ago

kgeNew Participant

batch claims correction

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual?

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5 months ago

Ensora Education Team.

Looking for Live Webinars & Events?Ensora Health

Navigate to our live webinars and events on the Community Hub under Upcoming Live Webinars & Events. Click the Show more button to view all. On the Live Webinars & Events page, Filter events to your product to see all upcoming offerings.

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LVSGenius

What Do You Hope to See in Ensora This Year?

As we leap into 2026, we want to hear your vision for the future. What features, improvements, or innovations would make your experience even better in 2026?Is there a workflow you’d love to streamline? A capability you’ve been dreaming about?Drop yo

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LVSGenius

April Wellness Quest: Neurodiversity in Care

This month, we’re shining a spotlight on another essential part of high-quality care: putting acceptance into action for neurodivergent patients and families. 🧠💛Throughout April, we invite you to share how you support neurodiversity in care — whether

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LVSGenius

Reducing Barriers for Neurodivergent Patients Across the Care Journey

Barriers to care for neurodivergent patients often show up long before (and after) the appointment itself — from intake forms and scheduling to waiting rooms and follow-up care.Let’s discuss where barriers show up most in your care journey and how yo

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LVSGenius

How is your organization addressing sensory needs in care settings?

Sensory environments can significantly impact how neurodivergent patients experience care — from lighting and sound to waiting room flow and visit structure.We’d love to learn: Where is your organization today when it comes to sensory-friendly care?I

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LVSGenius

Shape the Future of Rehab Therapy — Share Your Voice + Enter to Win $250

We’re inviting PT, OT, and SLP professionals across the country to share their perspectives in our Future of Rehab Therapy Survey. This is your chance to speak openly about what’s changing in the field, the challenges you’re navigating, and how you’r

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LVSGenius

Training Staff on Affirming Language & Pronoun Use

Affirming language and correct pronoun use are foundational to LGBTQ+ affirming care—but getting everyone on the same page can take intentional training and reinforcement.We’d love to know: What does staff training on affirming language and pronouns

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LVSGenius

Creating visible signals of support for LGBTQ+ Patients 🏳️‍🌈

For many LGBTQ+ patients, simply walking into (or logging into) a care setting can be stressful. Small, visible signals of support can go a long way in building trust and safety—before a single word is spoken.In this thread, let’s talk about how you’

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LVSGenius

March Wellness Quest: Promoting Awareness and Allyship

This month, we’re shining a spotlight on a crucial part of high-quality care: creating safe, affirming experiences for LGBTQ+ patients and families. 🏳️‍🌈💙Throughout March, we invite you to share how you promote LGBTQ Health Awareness — whether that’s

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LVSGenius