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TheraNest Community

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Home to all Fusion questions and discussion threads.

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What's the latest?

TheraNest
Fusion
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Help Others

Ensora Education Team.

Release Notes: June 17, 2026TheraNest

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsCases & Notes For a limited time, you can now try AI Session Assistant free for 21 days, making it simple to explore its value before purchasing licenses

70

2 days ago

Ensora Education Team.

Release Notes: June 16, 2026Telehealth

NOTE: The following release notes apply to all Ensora Health products that utilize this feature unless otherwise stated in the yellow callouts. New Features & ImprovementsUpdated AI Notetaking Consent Experience We have made the AI notetaking c

100

2 days ago

M

missyjane19New Participant

TheraNest Community

Initial assessment

Can you add options to edit and add insurance required information to the initial assessment?

40

M

4 days ago

Ensora Education Team.

Release Notes: April 7, 2026Telehealth

NOTE: The following release notes apply to all Ensora Health products that utilize this feature unless otherwise stated in the yellow callouts. New Features & ImprovementsTelehealth Whiteboard The whiteboard provides synchronized drawing, text

60

6 days ago

A

asmith1023New Participant

TheraNest Community

Additional Details

I’m not sure if this is the right place for this suggestion. In the “additional details” tab, it would be amazing if those fields were customizable. We have no real need for the existing fields, but could definitely utilize a tab for “client comments

30

A

7 days ago

Ensora Education Team.

TheraNest Community

TheraNest: Quick Tips On-Demand WebinarTheraNest

Watch our TheraNest: Quick Tips Webinar On-Demand Now!! Short, focused, and full of practical takeaways. Each Quick Tips session gives you one actionable skill or feature to try out right away, designed to make your workday a little smoother.

180

16 days ago

Ensora Education Team.

TheraNest Community

TheraNest: 201 On-Demand WebinarTheraNest

Watch our TheraNest: 201 Webinar On-Demand Now!! Ready to go beyond the basics? 201 sessions dive into advanced workflows, customization options, and strategies to help you work smarter and get more out of your TheraNest experience.

150

16 days ago

Ensora Education Team.

TheraNest Community

TheraNest: 101 On-Demand WebinarTheraNest

Watch our TheraNest: 101 Webinar On-Demand Now!! New to the platform or need a refresher? 101 sessions cover the essentials: foundational tools, basic navigation, and everyday tasks- with guided walkthroughs and space for live questions.

200

16 days ago

Ensora Education Team.

Release Notes: June 3, 2026TheraNest

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsStaff We have refreshed the Profile & Settings > Preferences page with a modern design and improved interface elements. Organization We added clearer

180

16 days ago

A

asmith1023New Participant

TheraNest Community

Tasks

Tasks need an overhaul! Email and/or push notification options. Also the ability to re-assign with a note or update would be helpful. Also “if/then” prompts for automation would be great!Also, anyone should be able to assign a task - not just admin r

150

A

17 days ago

Ensora Education Team.

Release Notes: June 16, 2026Telehealth

NOTE: The following release notes apply to all Ensora Health products that utilize this feature unless otherwise stated in the yellow callouts. New Features & ImprovementsUpdated AI Notetaking Consent Experience We have made the AI notetaking c

100

2 days ago

Ensora Education Team.

Release Notes: April 7, 2026Telehealth

NOTE: The following release notes apply to all Ensora Health products that utilize this feature unless otherwise stated in the yellow callouts. New Features & ImprovementsTelehealth Whiteboard The whiteboard provides synchronized drawing, text

60

6 days ago

Ensora Education Team.

Release Notes: June 12, 2026Fusion

Defect Fixes Add-on Subscriptions: Resolved an issue with add-on subscriptions that could prevent users from accessing add-on features.

100

7 days ago

C

crjerman3New Participant

Fusion Community

Charges Payments Adjustments and Account Receivables in Fusion

We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?

502

C

14 days ago

Ensora Education Team.

Release Notes: May 29, 2026Fusion

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsWibbi Home Exercise Program (HEP) Integration The Wibbi HEP integration brings a best-in-class home exercise program experience directly into the clinical wo

330

21 days ago

LVSCommunity Manager

Fusion Community

In Case You Missed It: Fusion Forum Q2 2026

Thank you to everyone who joined our Fusion Forum session on Thursday, April 30! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covere

732

1 month ago

LVSCommunity Manager

Fusion Community

Your Fusion Questions, Answered Live on Tuesdays

Ensora Health is excited to announce that Fusion now has its very own Ask an Expert sessions—designed to give Fusion users dedicated, live support as part of our ongoing Ask an Expert Series.These weekly, office-hours–style sessions are built to supp

3000

1 month ago

Ensora Education Team.

Release Notes: May 1, 2026Fusion

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsTelehealth Waiting Room Pause/Resume Hosts can now pause individual or all clients into a Waiting Room with confirmation prompts, host-only controls, and cle

650

1 month ago

Ensora Education Team.

Fusion Community

Fusion Forum Q2 2026: What’s New, What’s Next, and Your Questions

We’re counting down to our upcoming Fusion Forum on April 30, and we want your voice to help shape the conversation.This Forum is designed to address the topics that matter most to you, so we’re opening the floor early for questions, challenges, and

3006

B

1 month ago

Ensora Education Team.

Release Notes: April 28, 2026Telehealth

NOTE: The following release notes apply to all Ensora Health products that utilize this service unless otherwise stated in the yellow callouts. Ensora TelehealthNew Features & ImprovementsTelehealth Waiting Room Pause/Resume Hosts can now pause

440

1 month ago

B

Bridgeway703New Participant

Other Ensora Products

Remark code question

I got these back and wanted to know what it means. Should I change the DMS diagnosis?Remark: MA63 Remark: M81

221

2 months ago

LVSCommunity Manager

Other Ensora Products

Reducing Barriers for Neurodivergent Patients Across the Care Journey

Barriers to care for neurodivergent patients often show up long before (and after) the appointment itself — from intake forms and scheduling to waiting rooms and follow-up care.Let’s discuss where barriers show up most in your care journey and how yo

310

2 months ago

LVSCommunity Manager

Other Ensora Products

How is your organization addressing sensory needs in care settings?

Sensory environments can significantly impact how neurodivergent patients experience care — from lighting and sound to waiting room flow and visit structure.We’d love to learn: Where is your organization today when it comes to sensory-friendly care?I

240

2 months ago

M

mirandaaspireaustinNew Participant

Other Ensora Products

Training video for RBT's using mobile app

I have been searching site for a video to share with staff (RBTs) on use and navigation of the mobile app for data collection. Everything I have found has been more geared towards BCBAs. Can someone please point me in the right direction. Thanks!

161

2 months ago

S

SusanMNew Participant

Other Ensora Products

Client intake documents

Will the completed client intake documents still be stored under general documents ?

573

3 months ago

K

kgeNew Participant

Other Ensora Products

batch claims correction

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual?

483

4 months ago

M

manderson2026New Participant

Other Ensora Products

Claim rejection

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

421

4 months ago

E

Ella EyesNew Participant

Other Ensora Products

output exception

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

371

4 months ago

L

larry.beasleyNew Participant

Other Ensora Products

PATIENT ID in Reports

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

191

4 months ago

K

KeriNew Participant

Other Ensora Products

Claim Rejections

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: Billing

521

5 months ago

C

cremusNew Participant

Community Spotlight

No Response when claims are submitted

After submitting claims to MN MA (MN-ITS) the status is No Response. This has never happened before. Anyone else having this issue?

missyjane19New Participant

TheraNest Community

Initial assessment

Can you add options to edit and add insurance required information to the initial assessment?

crjerman3New Participant

Fusion Community

Charges Payments Adjustments and Account Receivables in Fusion

We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?

jennifereidNew Participant

TheraNest Community

bulk assessments

I’ve searched several times for this info. I’m not thrilled with this process of how to figure out how to do things. I don’t have time for this, and key words don’t even bring up anything related to my question. So, can someone point me (if you even

natalie310New Participant

TheraNest Community

Portal Navigation is Difficult for Clients

Why is the Theranest portal so difficult for clients to navigate? So much of my time is spent helping clients navigate the portal, find previous payment information, etc. Especially billing...they have to click on “make a payment” to see payments the

asmith1023New Participant

TheraNest Community

intake and dynamic forms

Being able to construct a form exactly they way I am typing into this box, with the form contect like pictured below… would be idea! Each different element to even create bullets is tedious. AND having form fields (merge fields) or placeholders!! Co

AffirmingPsychNew Participant

TheraNest Community

Is there a way to ensure new clients can't schedule with a clinician who has a full caseload?

Is there a way to handle this better? We want the client portal to be open to current clients for scheduling, but sometimes a clinician will have availability showing because clients have canceled or have schedules that change week to week, and it s

AMathewsNew Participant

TheraNest Community

Urgent question

I have been to the training regarding the upgrade to theranest from theralink, and I’ve used all the links that were provided in that training. However, my upgrade is tomorrow and I have not yet found ANYTHING that tells me exactly what to expect tom

291

1 month ago

B

brendakelleherNew Participant

TheraNest Community

Client self scheduling

I made a test client and when they enter their client portal and attempt to make a new appointment there is nothing in the “select service” drop down so they cannot. I checked my settings and all the service types are entered and my availability is s

351

1 month ago

1

17c3441e_phil_myalliancemh.comNew Participant

TheraNest Community

How to Complete a Treatment Plan Review in Theranest

I am writing to request an update or enhancement to the treatment plan review functionality in TheraNest. Currently, the system allows clinicians to create a treatment plan, but there does not appear to be a clear way to complete a formal treatment p

521

2

1 month ago

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Watch our TheraNest: 101 Webinar On-Demand Now!! New to the platform or need a refresher? 101 sessions cover the essentials: foundational tools, basic...

Forum|Forum|16 days ago

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