Other Ensora Products Community

If certain staff aren’t using Procentive alot how can I “turn them off” in Procentive?  Essentially taking them off the calendar, too.  Thank you! 

Client Portal letting clients join session without payment and recording payment! Prior customer support inquires for the same issue not addressed. Horrible corporate transition management.

RBT tablet is not syncing. It is lagging about two weeks behind. Her phone will sync, but not her tablet. 

After submitting claims to MN MA (MN-ITS) the status is No Response. This has never happened before. Anyone else having this issue?

I got these back and wanted to know what it means. Should I change the DMS diagnosis?Remark: MA63 Remark: M81

I have been searching site for a video to share with staff (RBTs) on use and navigation of the mobile app for data collection. Everything I have found has been more geared towards BCBAs. Can someone please point me in the right direction. Thanks!

Will the completed client intake documents still be stored under general documents ?

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual? 

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: BillingProvider (85).I have contacted the insurance company but the claims are not in their system.   My support cases keep getting closed because when I reply to the email it comes back saying it cannot be delivered. How can I get some guidance for correcting this rejection reason ?

Will Eyemed ever work again?  I can’t get Apex to respond to my inquiry.

We are extracting the data using the API, and in the raw skills data we only receive the value field. For Fluency-type targets, we don’t understand how that value is calculated.In Ensora, we can see additional information, but in the extraction we only receive values like 0.0222 (and similar). Could you please clarify how the value is calculated for these types of targets and what inputs are used in that calculation?

Is there a way to automate the creation of “Staff” in Procentive? Is there any sort of guide or way to import documents (like a CSV) to automate the creation of Staff? I would want to automate the “Staff”, “Role”, “Locations”, “Programs” tabs within.

What does this message mean in the ERA’s and how do I handle allocating these?  

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into TenEleven using an HL7 v2 interface — specifically as either an MDM or ORU message type.While exploring your API documentation, we could only locate FHIR endpoints documentation that appear to support read‑only GET operations. Could you please confirm: Does TenEleven support an HL7 v2 interface (MDM/ORU) or similar mechanism for pushing clinical notes or documents into the eCR? If not currently supported, is there a possibility or plan to enable such support — or an alternative secure endpoint that allows document submission from external systems? Any guidance in this direction would be appreciated. Looking forward to hearing from you. Thanks,Shalin

Customer maintaince portal i do have  user name and passwird but i don’t have user name ?  what is that ? 

Curious, does anyone know of a voice transcription product that would be compatible with clinical charting in Procentive?

I have been unable to use the website properly for my scheduled VA appointments as there is always a notice saying my camera and don't have access. I have changed my settings to allow access and I also had Verizon verify my settings were correct. I am able to use my camera and mic on other besides this site. I am requesting help with this issue, please and thank you!

A timely filing denial is when an insurance company rejects a medical claim because it was submitted after the deadline. Denial Code CO29When thinking about submitting claims on time, there are two time frames to keep in mind: The time from when the initial claim was submitted,  and the time from when it was denied or resubmitted. Each Payer has their number of days requirement--based on one of the above and if the provider is in network or out of network.For Example:  AmerigroupParticipating Providers: 180 days Non-Participating Providers: 365 daysGood news! With TheraNest, when you utilize a Partnered Clearinghouse vs. a non partnered clearinghouse, our team is able to provide a timely filing letter from the clearinghouse at your request to accompany the supporting documents you have.

I already have a Stripe account that I currently use for payments through Ensora, but I’d also like to add a Stripe payment option directly on my private website so clients can pay me there as well.How can I set that up? Specifically, how do I add a Stripe link or payment button to my website so that clients can pay me directly — and how does the payout timing work compared to Square?

Is this possible?

This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.

Do others have the issue where therapists are not seeing appointments on the data collection app, but do in their Codemetro web? We deal with this every week and wanted to know if there is a workaround or an order to the process, so they are not missing the appointments on their Data collection app. We require them to choose a session before publishing to ensure the appointment is auto rendered.