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Fusion Forum Q3 2026 RecapThank you to everyone who came to our Q3 Fusion Forum on Tuesday, September 22! We enjoyed your questions and hearing how Fusion fits into your practice every day.▶ Watch the Recording You can watch the full recording using the link above (you'll need to log in first). Here's what we covered:Roadmap update: Highlights from 2026 so far and what's coming next, including payments, eligibility and benefits, and more Ensai features. SLP code 92507 transition: What's changing when 92507 is replaced by timed codes, and how Fusion will support both the old and new codes. Learn More: 92507 Billing Code Transition FAQ Ensai in Fusion: An overview of Ensai Support and Ensai Session Assistant, including privacy and consent details, plus a preview of features in progress. Learn More: Ensai Session Assistant Workflows, Setup, Features and Troubleshooting Ensora Payments: How integrated payments simplify checkout and reconciliation, and which new payment options are on the
Are you an existing TheraNest customer that wants to try out the Ensai Session Assistant for free? Jump to Section:For Subscriptions Before June 2025 For Subscriptions After June 2025 For Subscriptions Before June 2025Navigate to Organization on the side-menu. Select Manage subscriptions. Select Ensai Session Assistant (it may be listed directly on the navigation bar or under the More dropdown). Click the Try Ensai Session Assistant Free for 21 days button. Click the Start free trial button.You are now ready to start using Ensai Session Assistant. To learn more about the feature, see Ensai Session Assistant Overview.[Back to Top] For Subscriptions After June 2025Navigate to Organization on the side-menu. Select Manage subscriptions. Click Manage licenses. Click the Try free today button under Ensai Session Assistant. Click the Start free trial button.You are now ready to start using Ensai Session Assistant. To learn more about the feature, see Ensai Session Assist
Navigate to our live webinars and events on the Community Hub under Upcoming Live Webinars & Events. Click the Show more button to view all. On the Live Webinars & Events page, Filter events to your product to see all upcoming offerings. Looking for recordings of past webinars?Visit the Recorded Webinars page on the Training Hub. Filter by Product to find the recorded webinar you want to watch.
At Ensora Health, we are committed to giving you the best tools to run your practice with confidence. To keep payment processing secure, reliable, and cost-efficient, we are transitioning from Vantage to Stripe for Ensora Payments. We know a change like this takes effort. Thank you in advance—we’re here to make it smooth. Why we’re making this change No new costs to you: Vantage significantly raised rates; staying would have meant passing those increases to you. Modern, enhanced payments experience: Stripe is a well-known, leading payments partner—bringing a modern UI, robust reporting, and ongoing innovation to your practice. Better, safer processing: Stripe brings enhanced security, improved risk management, and direct support. What you need to do Watch the Ensora Payments video overview and walkthrough Review the Transition Toolkit Plan for Client Card Reacquisition Complete Stripe enrollment (usually takes less than 20 minutes) Prepare a short-term cash reserve for y
Keeping your profile up-to-date helps others in the community connect with you more effectively. Follow these steps to update your profile information: Step 1: Access Your Profile Settings Click on your profile avatar or initials, located in the top-right corner of the page in the Experience Hub. From the drop-down menu select My profile to access your profile settings. Step 2: Update Your Profile Information Your profile contains three tabs with different information that can be updated. In the My Profile tab, you can update the following details: Profile picture: Personalize your profile with a picture. Image should be at least 90 x 90px. Maximum file size is 5 MB. Company: Enter the name of the organization you represent. Location: Enter the city and/or state you are based in. Job Title: Specify your professional title or role. A bit about yourself: Write a short personal or professional bio to introduce yourself to the community. LinkedIn Profile: Add a link to your Lin
Badges are a fun and meaningful way to recognize your activity and engagement in the Community Hub. They show your peers and our team how you’re contributing to the community, help to track your progress, and build your reputation. Jump to Section:What are Badges? How to Earn Badges Why Badges are Important Where to See Your Badges Badges in Profile Badges in Posts Badges on Community Homepage What are Badges?Badges are digital achievements you earn by participating in the community. They appear on your community profile and alongside your posts, signaling your level of experience, expertise, and involvement. Think of them as milestones: each badge tells part of your story as you grow in the community[Back to Top] How to Earn BadgesYou can earn badges by completing different actions throughout the Community Hub, such as: Posting topics – starting new conversations or asking thoughtful questions. Replying to discussions – sharing your insights, solutions, or encouragement. Mar
We’re so excited to have you here and can’t wait to see the amazing conversations, insights, and ideas that will unfold. Whether you’re new to online communities or a seasoned pro, we’ve put together a few best practices to help you get the most out of your experience here.Be Clear and Specific in Your PostsWhen you post a question or share your experience, try to be as clear and specific as possible. This helps others understand exactly what you’re asking or sharing, making it easier for the community to respond. For example, instead of “Can anyone help with billing?”, try “I’m having trouble with billing discrepancies in Ensora. Has anyone found a good solution for handling this?” This way, your post invites more targeted advice and feedback.Be Respectful and KindWe’re all here to learn and support one another. Please keep your interactions respectful, positive, and kind. Whether you're offering feedback, answering a question, or engaging in a discussion, let’s keep the tone construc
To help everyone have a positive experience, we’ve summarized the key guidelines for participating in our community. These cover the basics of respectful behavior, appropriate content, and how to engage with others. Ensora Health reserves the right to moderate, edit, or remove content that violates guidelines. Repeated or severe violations may result in account suspension or removal.For a deeper look at legal details and full usage policies for this website, please review our full Terms of Service. By using this community, you agree to follow both the guidelines below and the complete Terms of Service. Core PrinciplesRespect each other. Share knowledge openly (without compromising privacy). Help build a positive, professional space. Community Rules 1. Be Respectful and ProfessionalTreat everyone with courtesy, even when you disagree. No personal attacks, harassment, or offensive comments. Assume good intent and keep discussions constructive.2. Protect Patient PrivacyNever share PHI (Pr
Add a field for name pronunciation and feature it at the top of the client details page (near pronouns)
We use Ensora/Theranest and were considering using Apex/in-house as our clearinghouse. We’ve left two voicemails to try and have sales call us back over two weeks, and we haven’t gotten a response yet. Sales is usually the best representation of a company; how is everyone’s experience here? Is customer support this poor?
I am surprised that Theranest does not have the built in feature of requiring front and back of insurance cards to be collected during the intake process, along with prompting clients to save a card on file. We have to include forms for collection during the intake process which then relies on manual entry (time consuming and unnecessary!) Can we please have this feature added?
We’re counting down to our upcoming Fusion Forum on September 22, and we want your voice to help shape the conversation.This Forum is designed to address the topics that matter most to you, so we’re opening the floor early for questions, challenges, and ideas you’d like our speakers and panelists to cover. 👇 Use this thread to submit your questions ahead of time. 👇Our team will review submissions and incorporate as many as possible into the Forum agenda. ❓ What kind of questions should you share?You can ask about:Product features, roadmap, or best practices Real-world use cases or workflows Strategy, optimization, or scaling Common challenges you’re navigating Trends or changes you’re preparing forIf it helps, consider sharing:What you’re trying to accomplish What’s currently challenging What clarity or insight you’re hoping to gain📌 Tip: Specific questions help us deliver the most actionable answers! How this will work Drop your question(s) in the comments below Feel free to upvote
Wondering if anyone is having difficulty with BluePlus when billing a 90837,34 or 32 on the same day as a family 90846/47? We have not had difficulty with this in the past with the 59 modifier but recently we are getting denials every time we bill this to them.
Is there a way to review an Intake Form? I see that I can print the form to see how it looks, but I’d like to see exactly what the client sees when they fill out the form on the Portal Account.
How do you add a diagnosis code for a recently developed condition and only make it effective as of today forward? We are finding when adding a diagnosis code today, it autopopulates to all previous invoices/statements (if they need to be re-created, which is not uncommon for our clients or insurance).
I have clients regularly stating that they cannot find Superbills or “EOB type” to submit to insurance. They frequently need to access Superbills from months ago for various reasons. Clients can see all the Appts, but there is nothing clickable and downloadable. Is there a way for clients to access past Superbills in ONE place in the portal without having to search through emails of paid Superbill “receipts”? AND without my admin having to send multiple Superbills one at a time all over again?
How can I get the check number that I enter when processing the session to show on the statement I sent to the client?
What is the status field on the time add page. Starting today we are getting an error saying “there is no status selected”. Is anyone else experiencing this in Procentive?
Hi there Ensora Health FamWe currently use MCP 2.0We have a 3rd party who needs to view our claims for potential purchase. We need help configuring ERA'sHere's the question our 3rd party is having regarding reviewing our claims:Where are your ERAs configured to come into (your main clearinghouse)? The reconciliation tab on your EMR shows no incoming ERAs over the last month.Thank you in advance for your help!Best in Health, Drs. Ryan & Allyson Moore
Hi everyone, we want to update you on issues some of you experienced with Progress Notes and Cases following our 8/26 release, including problems signing/submitting notes, session duration not updating correctly, and some accessibility issues with screen readers.Our team has rolled back these changes today for affected customers, so your experience should be back to normal. Please note that this rollback is temporary; the updated layout and functionality remain our go-forward design, and we'll reintroduce them once these issues are resolved.If you're still experiencing problems after today's rollback, please submit a ticket to theranest.support@ensorahealth.com so we can take a closer look.
I am trying to figure out how to view both a clinician’s availability and their scheduled appointments on the same screen in TheraNest. Right now I have to click back and forth between the calendar that shows the appointments scheduled and the availability tab, which is quite difficult.
How is everyone adding fees for last-minute cancellations and no shows? While they are rare, I find they are often missed and the clients are not charged when they should have been. Since the therapists do not have access to billing, is there a way they can add a cancellation/ no-show fee or do I need to continue to do that manually. It would be helpful if there was an easier way to keep track of these.
8-26-26 It appears that I have partially posted a payment but didn’t complete it. Now I dont know how to go back in and either cancel the partial billing ot complete it. I do know what payment it was but nothing shows me how to reopen it. Thanks
Has anyone found a way to import the PDMS-3 into Fusion? The PDMS-2 is in the system, but I do not see the 3.
When an evaluation is complete and a Plan of Care is created, does the client Cases section automatically update with Visit Frequency or is that only manually updated?
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