Ensora Community

Hi there Ensora Health FamWe currently use MCP 2.0We have a 3rd party who needs to view our claims for potential purchase. We need help configuring ERA'sHere's the question our 3rd party is having regarding reviewing our claims:Where are your ERAs configured to come into (your main clearinghouse)? The reconciliation tab on your EMR shows no incoming ERAs over the last month.Thank you in advance for your help!Best in Health, Drs. Ryan & Allyson Moore

I am trying to figure out how to view both a clinician’s availability and their scheduled appointments on the same screen in TheraNest. Right now I have to click back and forth between the calendar that shows the appointments scheduled and the availability tab, which is quite difficult. 

How is everyone adding fees for last-minute cancellations and no shows? While they are rare, I find they are often missed and the clients are not charged when they should have been. Since the therapists do not have access to billing, is there a way they can add a cancellation/ no-show fee or do I need to continue to do that manually. It would be helpful if there was an easier way to keep track of these. 

8-26-26 It appears that I have partially posted a payment but didn’t complete it.  Now I dont know how to go back in and either cancel the partial billing ot complete it.  I do know what payment it was but nothing shows me how to reopen it. Thanks

Has anyone found a way to import the PDMS-3 into Fusion?  The PDMS-2 is in the system, but I do not see the 3.

When an evaluation is complete and a Plan of Care is created, does the client Cases section automatically update with Visit Frequency or is that only manually updated?

We need a way to make it required to add insurance card photos for insurance clients. Preferably within the intake forms. There are soooo many TPAs out there now and billing needs to have the correct Payor ID and we can’t rely on clients to give us that correct information (some have trouble even providing a correct/complete ID number, let alone anything else). There also needs to be a way to request this information the same way we do with all the other forms they fill out in the portal.

I have a signed BAA and the New Terms and conditions which go into effect on Sept 14 have raised some serious HIPAA concerns.  Specifically: Section 1 ("Customer Data") and Section 2 ("License to Data") of your new terms raise significant compliance concerns.I have written to the company and left a phone message and am waiting for a response.  Has anyone else received  clarification on the following points:Agreement Priority: If there is a conflict between these new Terms and Conditions and our existing BAA, which document takes legal priority? Do these new terms alter or replace any part of our existing BAA? HIPAA Marketing Restrictions: The new terms state that you may use Customer Data to "market Our products and services." Since our Customer Data contains Protected Health Information (PHI), how does this usage comply with HIPAA rules, which strictly forbid using PHI for marketing without explicit patient authorization? Data Return and Destruction: The updated terms grant your compa

📆 Ask an Expert: Fusion Ensai Session Assistant Tuesday, August 25 at 11:00 a.m. ETRegister Here! Join us for a special Ask an Expert: Fusion Ensai Session Assistant webinar focused on helping Fusion users get more value from AI-powered note generation with Ensai Session Assistant. This live Q&A session gives you the opportunity to bring your questions, connect directly with a product expert, and get answers in real time. Whether you’re getting started with Ensai Session Assistant or looking for practical ways to use it more effectively, this session is designed to help you. Don’t miss this opportunity to build confidence with Ensai Session Assistant!

Hello Community,I’m checking insurance eligibility for a client and keep getting the following error message. I haven’t been able to find an article in the Knowledge Base that explains how to resolve it.Error:Error(s) in response, (requestValid = True, reason = ServiceDatesNotWithinProviderPlanEnrollment, Action = PleaseCorrectAndResubmit, PayerId = , Message = ).The payer setup and the client’s insurance effective date are correct.Can someone please help me understand what this error means and how to resolve it?Thank you,Frances

Hi Ensora Community! Our multi-disciplinary pediatric practice (ST, OT, PT) is evaluating how to best integrate the AI Session Assistant into our daily workflow.Because so much of pediatric therapy is hands-on, play-based, and unpredictable, we’d love to hear from clinicians in similar settings: Capture Method: Do you use ambient recording during the session, or do you prefer doing a 1-minute dictation recap immediately after the child leaves? Parent / Caregiver Reaction: How do parents respond when asking for ambient recording consent during sessions? Capturing Skilled Cues: How well does it capture specific pediatric metrics—like cueing levels (visual/tactile), sensory regulation strategies, or speech trial accuracy—without requiring heavy editing? Multi-Disciplinary Days: For kids who receive PT, OT, and ST on the same day, has AI helped streamline cross-discipline consistency in documentation? Any tips, daily routines, or lessons learned would be hugely appreciated

Hi, Is it possible to send superbills via the secure portal messaging?  I see how to send them via email but I would rather send them via the secure portal since email is not as secure.

I wanted to see if anyone has been able to pull history and cost/coverage information in eRx without manually entering each patient’s insurance.  I am the only provider and have a large quantity of patients with no time to enter each person’s insurance in eRx platform (which was customer service’s suggestion).  The couple of people I have done this for still didn’t provide any information as most of their cards do not have all the Rx benefits numbers needed.

Wondering if anyone else experiences difficulty with new clients accessing intake and forms? Today, I had yet another new client say that she could not advance to the other forms after she completed one. The portal would not let her advance to the next set of forms. I would say that at least 8 out of 10 new clients has some sort of difficulty with the portal. Is it me? At first I thought it was the client, but now it’s been several years and still no change. Sending them a video from Theranest is not helpful. I have pretty high functioning clients so not sure what the issue is. Has anyone else had complaints from clients? It’s really annoying because it takes up a lot of my time. 

We need a way to make it required to add insurance card photos for insurance clients. There are soooo many TPAs out there now and billing needs to have the correct Payor ID and we can’t rely on clients to give us that correct information (some have trouble even providing a correct/complete ID number, let alone anything else). There also needs to be a way to request this information the same way we do with all the other forms they fill out in the portal.

Greetings,My practice is such that I frequently negotiate fees on an individual basis. This is the fee they are charged if they attend the session, or if they late cancel or no show. It would therefore be useful, and logical, for the “Late cancel” and “No Show” code to consult with and insert the amount specified in theexisting field on the Client details page: Set Payment Amount-     $  xx.xx                                                                        (overrides default)     IF there is a value entered there. If the field is empty then proceed with the conditions indicated in the  Cancelation Policy on the ‘Organization Settings tab.