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Rehab therapists spend nearly five years of a 30-year career on documentation, and it's the top driver of burnout. This year we've been building Fusion to change that. On July 14, three new tools go live. What’s New: Remote Therapeutic Monitoring (RTM), powered by Wibbi: Enroll clients in RTM directly from Fusion, which generates notes, maps billing codes, and produces claims automatically, no appointment required. Available to practices using Home Exercise Programs (HEP) powered by Wibbi at an additional cost. Flowsheets: Customizable, protocol-driven documentation that tracks time-based activities and applies CPT codes and CO/CQ modifiers automatically, using CMS de minimis logic. Native MIPS Reporting: Configure applicable MIPS measures for speech therapy, occupational therapy, and physical therapy right in Fusion, backed by a report that flags complete, missing, and incomplete data. These join several other updates already live in Fusion this year: AI Session Assistant, Custom Asse
Navigate to our live webinars and events on the Community Hub under Upcoming Live Webinars & Events. Click the Show more button to view all. On the Live Webinars & Events page, Filter events to your product to see all upcoming offerings. Looking for recordings of past webinars?Visit the Recorded Webinars page on the Training Hub. Filter by Product to find the recorded webinar you want to watch.
We’re excited to announce the launch of the Ensora Health Certification Program, a new initiative designed to help you deepen your product expertise, build confidence in your daily workflows, and earn recognition for your professional skills. Today, we’re introducing the very first certification in this program—the TheraNest Certification, now available exclusively in the Ensora Experience Hub. This certification is designed for experienced TheraNest users who want to strengthen their practice management skills and showcase their proficiency across core features and workflows. With the TheraNest Certification, you can: Improve efficiency in your day-to-day TheraNest workflows Build confidence around compliance and patient-centered care Stand out as a verified TheraNest product expert Earn a digital badge to share on LinkedIn and other professional profiles The certification is self-guided, takes about six hours to complete, and is best suited for users with at least 90 days of
At Ensora Health, we are committed to giving you the best tools to run your practice with confidence. To keep payment processing secure, reliable, and cost-efficient, we are transitioning from Vantage to Stripe for Ensora Payments. We know a change like this takes effort. Thank you in advance—we’re here to make it smooth. Why we’re making this change No new costs to you: Vantage significantly raised rates; staying would have meant passing those increases to you. Modern, enhanced payments experience: Stripe is a well-known, leading payments partner—bringing a modern UI, robust reporting, and ongoing innovation to your practice. Better, safer processing: Stripe brings enhanced security, improved risk management, and direct support. What you need to do Watch the Ensora Payments video overview and walkthrough Review the Transition Toolkit Plan for Client Card Reacquisition Complete Stripe enrollment (usually takes less than 20 minutes) Prepare a short-term cash reserve for y
We surveyed 1,300+ therapists to understand the challenges your peers are facing today—and what the next five years may bring.In the new Future of Therapy report, you’ll find: AI’s evolving role in clinical and administrative work Why 82% of therapists report burnout (and what’s helping) Systemic barriers to access & equity impacting clients The momentum toward whole-person care These insights reflect real-world experiences from clinicians and spotlight what needs to change to build a better future for mental healthcare.Join the discussion: What surprised you most? What are you seeing in your practice?Explore the full report: https://ensorahealth.com/report/the-future-of-therapy/
To help everyone have a positive experience, we’ve summarized the key guidelines for participating in our community. These cover the basics of respectful behavior, appropriate content, and how to engage with others. Ensora Health reserves the right to moderate, edit, or remove content that violates guidelines. Repeated or severe violations may result in account suspension or removal.For a deeper look at legal details and full usage policies for this website, please review our full Terms of Service. By using this community, you agree to follow both the guidelines below and the complete Terms of Service. Core PrinciplesRespect each other. Share knowledge openly (without compromising privacy). Help build a positive, professional space. Community Rules 1. Be Respectful and ProfessionalTreat everyone with courtesy, even when you disagree. No personal attacks, harassment, or offensive comments. Assume good intent and keep discussions constructive.2. Protect Patient PrivacyNever share PHI (Pr
Is there any way to include the clients insurance ID in the customization grid?
If certain staff aren’t using Procentive alot how can I “turn them off” in Procentive? Essentially taking them off the calendar, too. Thank you!
Can anyone please help me with how to refund from Fusion, I have mistakenly charged a patient by credit card.
Any one else HATE the Support Hub? It is so frustrating! Why does it have to require a separate login? Once I am in it, I can NEVER access my current case information. The move to a support hub has made communication with Fusion/Ensora so much less efficient.
I’d like to be able to see who I have emailed statements to after batch invoicing
I’m not sure if this is the right place for this suggestion. In the “additional details” tab, it would be amazing if those fields were customizable. We have no real need for the existing fields, but could definitely utilize a tab for “client comments” where a note could be made, or a place for other generalized info, such as PHI authorized individuals. (there used to be a “request a feature” area… is this it now?)
Client Portal letting clients join session without payment and recording payment! Prior customer support inquires for the same issue not addressed. Horrible corporate transition management.
RBT tablet is not syncing. It is lagging about two weeks behind. Her phone will sync, but not her tablet.
The option to Record a Payment should not be allowed when making a payment by credit card. Since switching to Stripe payment processing and the updates that have taken place in Thera Nest, we’ve noticed that you can Record a Payment by credit card without actually charging the card. This ability should be inactivated or maybe at least move the two options further away from one another, as this creates confusion and the possibility of missed payments.For those who wonder, I found that in Thera Nest the Payment Methods report can be run to discover these missed charges. Toggle the Paid with a Card option and any that say No have not actually been processed.
Can you add options to edit and add insurance required information to the initial assessment?
In observance of Independence Day, our support team will be closed on Friday, July 3rd, 2026. We’ll resume normal support hours on the next business day. If you need assistance while we’re offline, feel free to submit a request by emailing TheraNest.support@ensorahealth.com, and we’ll follow up as soon as we’re back online. Thanks for your patience, and we hope you have a safe and enjoyable holiday.
After submitting claims to MN MA (MN-ITS) the status is No Response. This has never happened before. Anyone else having this issue?
We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?
Watch our TheraNest: Quick Tips Webinar On-Demand Now!! Short, focused, and full of practical takeaways. Each Quick Tips session gives you one actionable skill or feature to try out right away, designed to make your workday a little smoother.
Watch our TheraNest: 201 Webinar On-Demand Now!! Ready to go beyond the basics? 201 sessions dive into advanced workflows, customization options, and strategies to help you work smarter and get more out of your TheraNest experience.
Watch our TheraNest: 101 Webinar On-Demand Now!! New to the platform or need a refresher? 101 sessions cover the essentials: foundational tools, basic navigation, and everyday tasks- with guided walkthroughs and space for live questions.
Tasks need an overhaul! Email and/or push notification options. Also the ability to re-assign with a note or update would be helpful. Also “if/then” prompts for automation would be great!Also, anyone should be able to assign a task - not just admin roles.
I’ve searched several times for this info. I’m not thrilled with this process of how to figure out how to do things. I don’t have time for this, and key words don’t even bring up anything related to my question. So, can someone point me (if you even can do this) how to send out bulk assessment to active clients, i.e. I’d like to send out a broad assessment for anxiety and depression to every active client on my schedule on the first day of every month. Thx!
Why is the Theranest portal so difficult for clients to navigate? So much of my time is spent helping clients navigate the portal, find previous payment information, etc. Especially billing...they have to click on “make a payment” to see payments they’ve already made? That is so confusing and completely illogical. Clients are stressed and anxious, and it’s been frustrating for them and me. They don’t need more stress in trying to access simple things. Because I can’t see their screen, it’s difficult for me to help them. It would be nice if Theranest could just have ONE link of instructions for clients where they can find help with all of the various topics (billing, superbills, insurance info, etc).Is there a document I can download and share, or a video for clients I can add to our intake emails to help them understand more and eliminate the time spent on helping them? If it weren’t such a hassle, I would have switched from Theranest years ago!Does anyone have any suggestions? Maybe I
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