Ensora Community

Hi! Our practice has several different Progress Note Templates, including EMDR-specific notes, session notes, treatment plans, and safety plans. Is there a way to make the Summary of each note in the progress note tab identify the template name instead of only the service date so they are easy to find when needed? Thanks! 

I not infrequently have clients needing copies of previously paid invoices to re/submit to their carrier, or even to verify a transaction or date. Yes, i encourage people to print/download copy’s when paying, but nonetheless...

Is there a way to send a payment link that does not expire in 24 hours? clients often see the link and wait to long to use it. 

Is there a way to have forms and documents translated to Spanish (or another non-English language) in the Patient Portal so that patients and parents can have better access to the documentation we use? Manually translating intake forms turns out distorted on the parents’ side because of the tilde or acute accent used on “n” and vowels “a, e, i, o, u” letters.

I get an error when I try to print a document from Procentive, or even save it as a pdf. I have attached the error message. Does anyone know how to fix this?  

Has anyone found a good cheat sheet for OT and ST billing? 

We have the PRO-245G-1100S and 1101S forms for the Comprehensive Assessment and Summary. I would like to replace it with form PRO-245G-EP1100.  How can I do that?

We have six office staff with full admin permissions and 27 therapists. Office Staff currently handle all initial new client  intake via phone and verify insurance before confirming new client appointments. We would like to allow new clients to request an appointment online, then have our office staff confirm their insurance and then have office staff send a message to the client confirming the appointment. We do not want our therapists involved in confirming new client appointments.However, when an appointment has been requested via a New Appointment Link, the Unconfirmed Appointment only shows in the therapist's account but not for office staff. Online scheduling for new clients in Theranest is impossible without office staff being able to see new Unconfirmed Appointments. >>>Is there a setting that I’m missing? We need all office staff to be able to see all Unconfirmed Appointment requests.>>>Does anyone have any alternative recommendations for online scheduling pl

Any one else HATE the Support Hub?  It is so frustrating! Why does it have to require a separate login? Once I am in it, I can NEVER access my current case information.  The move to a support hub has made communication with Fusion/Ensora so much less efficient. 

As a pediatric OT/ST/PT clinic we provide both habilitative and rehabilitative services and therefor have a need for modifier 96/97 on a patient case level. However, after talking with a rep today, it seems that our only current option to code correctly with Fusion is to put these modifiers on each individual claim.Strange to me how they market as a therapy software but not allow a basic therapy modifier on a patient case.The claim level edits are incredibly tedious and time consuming given our large volume of claims. How are other clinics dealing with this? What am I missing? 

Is there any way to include the clients insurance ID in the customization grid?

If certain staff aren’t using Procentive alot how can I “turn them off” in Procentive?  Essentially taking them off the calendar, too.  Thank you! 

Can anyone please help me with how to refund from Fusion, I have mistakenly charged a patient by credit card.

I’d like to be able to see who I have emailed statements to after batch invoicing

I’m not sure if this is the right place for this suggestion. In the “additional details” tab, it would be amazing if those fields were customizable. We have no real need for the existing fields, but could definitely utilize a tab for “client comments” where a note could be made, or a place for other generalized info, such as PHI authorized individuals. (there used to be a “request a feature” area… is this it now?)

Client Portal letting clients join session without payment and recording payment! Prior customer support inquires for the same issue not addressed. Horrible corporate transition management.

RBT tablet is not syncing. It is lagging about two weeks behind. Her phone will sync, but not her tablet. 

The option to Record a Payment should not be allowed when making a payment by credit card. Since switching to Stripe payment processing and the updates that have taken place in Thera Nest, we’ve noticed that you can Record a Payment by credit card without actually charging the card. This ability should be inactivated or maybe at least move the two options further away from one another, as this creates confusion and the possibility of missed payments.For those who wonder, I found that in Thera Nest the Payment Methods report can be run to discover these missed charges. Toggle the Paid with a Card option and any that say No have not actually been processed. 

Can you add options to edit and add insurance required information to the initial assessment?

In observance of Independence Day, our support team will be closed on Friday, July 3rd, 2026. We’ll resume normal support hours on the next business day. If you need assistance while we’re offline, feel free to submit a request by emailing TheraNest.support@ensorahealth.com, and we’ll follow up as soon as we’re back online. Thanks for your patience, and we hope you have a safe and enjoyable holiday. 

After submitting claims to MN MA (MN-ITS) the status is No Response. This has never happened before. Anyone else having this issue?

We are new to Fusion.  I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?  

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