General Topics

Any one else HATE the Support Hub?  It is so frustrating! Why does it have to require a separate login? Once I am in it, I can NEVER access my current case information.  The move to a support hub has made communication with Fusion/Ensora so much less efficient. 

We’re inviting PT, OT, and SLP professionals across the country to share their perspectives in our Future of Rehab Therapy Survey. This is your chance to speak openly about what’s changing in the field, the challenges you’re navigating, and how you’re planning to grow in the year ahead.Your insights will contribute to a national, therapist‑driven report, helping spotlight the realities of today’s rehab professionals — and shaping where the industry is headed next.Why participate?Help build a nationwide perspective from therapists like you Get early access to the final report Enter for a chance to win a $250 gift card Takes only a few minutes; all responses are confidential👉 Make your voice heard: Take the Future of Rehab Therapy Survey

Affirming language and correct pronoun use are foundational to LGBTQ+ affirming care—but getting everyone on the same page can take intentional training and reinforcement.We’d love to know: What does staff training on affirming language and pronouns look like in your organization today? In the comments, please share:What’s worked well (format, facilitators, length, examples used) Any scripts or cheat sheets you give staff for introductions, pronoun checks, and corrections How you handle mistakes (repairing harm, modeling accountability, reinforcing learning) Any challenges you’ve encountered getting buy-in from staff or leadership🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI or patient-specific details.

For many LGBTQ+ patients, simply walking into (or logging into) a care setting can be stressful. Small, visible signals of support can go a long way in building trust and safety—before a single word is spoken.In this thread, let’s talk about how you’re signaling inclusion and safety across your patient experience:What signage, symbols, or statements do you display in waiting areas, offices, or telehealth spaces? How do your patient portal, appointment reminders, or website reflect LGBTQ+ inclusivity? Do you use inclusive language in your automated messages, forms, and onboarding materials? Have you introduced any visual cues for pronouns (e.g., badges, name tags, Zoom/telehealth display names)?Ideas you might share:Sample wording for a non-discrimination or inclusion statement shown on forms or portals Examples of inclusive appointment reminders or portal messages Photos or mockups of signage, digital banners, or office displays (with no identifying info)🔐 Reminder: Please keep all ex

Staying engaged between sessions can make such a difference for outcomes, no‑show rates, and how supported patients and families feel. In this thread, let’s swap the practical things you do to keep patients informed, encouraged, and connected in the “in‑between” time.Think about the small, repeatable habits that are working in your practice—whether you’re using client portals, reminders, messaging, or low‑tech check‑ins. 💖 Healing Heart badge reminder:Contributing thoughtful replies or starting a new topic in our Heart of Care: Patient Engagement discussions is one way to earn the limited‑time Healing Heart badge this month—especially when you’re:Sharing resources others can reuse Answering questions from peers Offering encouragement or concrete tips based on your experience

Attention TheraNest, Fusion, WebABA, and MCP3 customers!Join our Payments: Transition from Vantage to Stripe webinar every Monday at 1 PM EST to ensure a smooth and timely enrollment.✔ Learn what’s changing✔ Get step-by-step guidance✔ Ask your questions live Click on your preferred date from the list below to reserve your spot today and stay ahead of the transition!January 26 February 2 February 9 February 16 February 23 March 2 March 9 March 16 March 23 March 30

When burnout starts creeping in, what helps you bounce back?According to our Future of Therapy report, 82% of therapists experience burnout, and nearly a third describe it as extreme.Vote in the poll and share your own strategies to combat burnout in the comments below 👇

As AI becomes more common, what will matter most for keeping therapy human?AI already supports many therapists’ daily work—but how we use it matters. In our Future of Therapy report, clinicians emphasized protecting the “human” side of care. What do you think?Cast your vote and tell us why in the comments 👇

This is our community’s Wall of Gratitude—a living thread to celebrate the people, tips, and moments that helped you care for clients and each other this year. Add a short thank-you, a quick story, or a shout-out to a peer or team. Keep it specific and kind.How to participate: Post a thank-you (2–4 sentences is perfect). Tag the person/team if they’re in the community. Bonus: Share one lesson or resource others can reuse. Upvote gratitude posts that resonate. Prompts to spark your post: “I’m grateful to ___ for ___ because it helped me ___.” “One moment that reminded me why this work matters…” “A resource/process I’m thankful for this year is ___; it saved ___.” “Shout-out to our ___ team for ___—you made a difference.” Optional template (copy/paste): Grateful for: [Name/Team]Because: [What they did + impact]Ripple effect: [How it helped clients/colleagues/you]Pay it forward: [Tip, link, or resource—no PHI] Notes: Kindness over perfection. Stories, short lists, and shout-ou

Ensora Health offices will be closed Tuesday, November 11 in observance of Veterans Day. We honor and thank all who have served. We’ll resume normal hours on Wednesday, November 12. Emergency support is still available at 877-288-5583.

November is all about appreciation. Earn the limited-time Attitude of Gratitude badge by helping our community feel seen and valued—share thoughtful thanks, highlight helpful peers, and add meaningful reflections in our Thanksgiving-themed gratitude discussions. How to earn (Nov 1–30): Attend at least one featured event and/or Contribute 2+ meaningful replies or a new topic in the designated wellness threads. What counts: Posts in the threads and attendance at events linked below. Events and threads will be added as the month advances, so be sure to check regularly for ways to participate! We’ll tally participation through the end of November and award badges the first week of December. Be well and be mindful!Jump in: 

We’re hosting a live, 30 minute AMA focused on the Ensora Mental Health platform. The theme is person-first, trauma-informed note templates; portal-ready summaries; team handoffs that preserve dignity; and using Ensora Mental Health tools (templates, smart fields, permissions) to align language with advocacy. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a crisis-ready telehealth workflow, any Ensora Mental Health platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 30 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

We’re hosting a live, 30 minute AMA focused on the Ensora Telehealth platform. The theme isbuilding veteran friendly workflows: intake questions that reduce stigma, community resource loops, warm handoffs, and telehealth group facilitation. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a veteran friendly telehealth workflow, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: November 6 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

Burnout prevention is part of quality care. Share with your peers one realistic, repeatable practice that helps you recharge during the day—anything from a 5-minute reset (breathing, stretch, quick walk) to a boundary script that protects your time, a charting shortcut, or a team ritual that keeps stress in check. Tell us what you do, when you use it, and why it works.