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Thank you to everyone who joined our Fusion Forum session on Thursday, April 30! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇📜 High Level SummaryThis quarterly Fusion Forum session highlights ongoing innovation and enhancements within therapy practice management software. The discussion opens with a leadership update reaffirming a continued focus on supporting customers amid broader market pressures.The session provides an overview of recent product advancements, including the growing role of AI-powered tools designed to streamline clinical workflows and reduce administrative burden for providers. The team shares their broader vision for integrating AI across the platform to support documentation, operational efficiency, and overall practice performance.Recent enhancements to the platform are also discussed, with an emphasis on delivering added value within
Ensora Health is excited to announce that Fusion now has its very own Ask an Expert sessions—designed to give Fusion users dedicated, live support as part of our ongoing Ask an Expert Series.These weekly, office-hours–style sessions are built to support organizations at every stage of their Fusion journey. Whether you’ve just purchased Fusion or have been using it for years, this is your opportunity to:Ask questions in real time Learn best practices from product experts Pick up helpful tips to make Fusion easier and more efficient for your teamFusion sessions will join our existing Ask an Expert lineup, expanding the support we already offer across our products.Ask an Expert Series Schedule 📆 Ask an Expert: Fusion (NEW!)Tuesdays10 AM CST / 11 AM ESTRegistration Link By adding Fusion-focused sessions under the Ask an Expert umbrella, we’re making it even easier to get timely, product-specific guidance—right when you need it.We can’t wait to see Fusion users join us on Tuesdays and take
Can anyone please help me with how to refund from Fusion, I have mistakenly charged a patient by credit card.
We are new to Fusion. I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?
We’re counting down to our upcoming Fusion Forum on April 30, and we want your voice to help shape the conversation.This Forum is designed to address the topics that matter most to you, so we’re opening the floor early for questions, challenges, and ideas you’d like our speakers and panelists to cover. 👇 Use this thread to submit your questions ahead of time. 👇Our team will review submissions and incorporate as many as possible into the Forum agenda. ❓ What kind of questions should you share?You can ask about:Product features, roadmap, or best practices Real-world use cases or workflows Strategy, optimization, or scaling Common challenges you’re navigating Trends or changes you’re preparing forIf it helps, consider sharing:What you’re trying to accomplish What’s currently challenging What clarity or insight you’re hoping to gain📌 Tip: Specific questions help us deliver the most actionable answers! How this will workDrop your question(s) in the comments below Feel free to upvote ques
How do you access the new AI Assistant web based mobile app?
We would like to request that appointment reminders require patients to respond. - If they press cancel - a message pops up instructing them to call our office, and the office receives notice that patient is wanting to cancel (red X on the appt) - If they press confirm - a message pops up thanking them for confirming and that we’re looking forward to seeing them soon. and the office receives notice that patient is confirmed (green check mark on the schedule).
How do you review peer documentation before they sign the document?
I have had several clients request statements for various reasons. I am able to print statements, but any claim with a copay does not show on the statement. What is the trick to get a full statement, listing out all claims and all related transactions?
This is a question for Fusion users. What is your process like for collecting patient payments? Currently, we put the expected patient payment amounts in the patient alert. Every day, we run an insight report that includes each patient alert and then one of our remote team members processes cards on file to collect each payment. It’s a very manual process, and we’d like to find ways to automate it more.
I am running my first payroll report - we are missing charges from only one therapist… which setting am I missing for this one employee??
Thank you to everyone who joined our Fusion Forum session on Thursday, January 29! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇▶ Watch the RecordingYou can watch the recording by clicking the link above. Below are some timestamped key moments in the agenda if you prefer to skip ahead.07:05 – Welcome & session overview 12:50 – Industry trends shaping practice success in 2026 15:51 – Fusion direction and product roadmap 25:03 – Q&A💬 Q&A RecapWe did have some questions that were asked which our team was unable to cover due to time. Those questions have been listed below, along with answers from our experts.NOTE: We were excited to receive a number of Fusion feature suggestions from all webinar participants. Please be assured that all feature requests were recorded in an internal document and have been shared with our product teams for further analys
I am billing a timed code that is 30 minutes each unit. If I put the codes as timed, it tallies it per 15 minutes. I have entered the code as untimed but I need to bill 2 units per 1 hour. How do I add multiple units for this code?
Rehab Therapy Suite is returning to the Fusion name you know and trust. Watch for it across everything we do in the coming weeks.
When attempting to send an Eligibility Report for a payer we currently only have the option to add our Group NPI as the “Provider” instead of each clinician’s NPI as a provider. How do I add each clinician’s NPI to these requests? Their NPI’s are listed in their user profiles.
Our practice uses Ensora Rehab Therapy (formerly Fusion) to manage the practice, scheduling and billing for OT/ST/ABA therapy; and Ensora Data Collection (Catalyst). Scheduling ABA Therapy in Rehab Suite is proving to be a challenge as we grow the program, due to nuances such as supervision. Is anyone using Rehab with ABA and Catalyst together, even though we’ve been told they don’t integrate completely? If so, would love to know how it’s working, and if you are satisfied.
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