Fusion Forum Q3 2026 Recap
Thank you to everyone who came to our Q3 Fusion Forum on Tuesday, September 22! We enjoyed your questions and hearing how Fusion fits into your practice every day.
▶ Watch the Recording
You can watch the full recording using the link above (you'll need to log in first). Here's what we covered:
- Roadmap update: Highlights from 2026 so far and what's coming next, including payments, eligibility and benefits, and more Ensai features.
- SLP code 92507 transition: What's changing when 92507 is replaced by timed codes, and how Fusion will support both the old and new codes. Learn More: 92507 Billing Code Transition FAQ
- Ensai in Fusion: An overview of Ensai Support and Ensai Session Assistant, including privacy and consent details, plus a preview of features in progress. Learn More: Ensai Session Assistant Workflows, Setup, Features and Troubleshooting
- Ensora Payments: How integrated payments simplify checkout and reconciliation, and which new payment options are on the way.
💬 Your questions, answered!
We couldn't get to every question during the live session. Answers to the remaining questions are below.
NOTE: We were excited to receive a number of Fusion feature suggestions from all webinar participants. Please be assured that all feature requests were recorded in an internal document and have been shared with our product teams for further analysis. Thank you for all of your input!
Is there a way to indicate in the patient record that a patient has a card on file?
Currently, to verify whether a patient has a payment method on file, navigate to Billing → Accounts → Billing Accounts and select Payment Methods.
Will patients be able to make a payment when checking in through the Fusion kiosk?
Collecting patient payments via the kiosk is not currently on Fusion's roadmap. However, support for card device readers will be released in the near future and will help streamline the check-in workflow.
Can payment and billing information be separated from the clinical portion of the patient chart?
Fusion's permissions support separation of clinical and financial workflows through the Docs and Billing permissions. Roles can be configured to separate these permissions as needed within your clinic.
Can multiple invoices be sent to the same customer at one time?
Invoices cannot currently be emailed to multiple recipients at once. Each recipient must be sent the invoice individually, either through a configured contact or a custom email address.
Can users view every claim that has been submitted, rather than only the most recent claim and claim number?
Historical claims can be viewed in the Claims List by navigating to Billing → Claims → All.
Will Fusion offer calendar synchronization with Google Calendar, Outlook, or iCal?
Google, Outlook, and iCal calendar synchronization are not on Fusion's current roadmap, but they are under consideration for a future roadmap.
How can customers contact the Payments team?
For assistance with Ensora Pay, contact the Fusion Support Team via Ask Ensai. Once your issue is reviewed, it will be routed to the appropriate team for resolution.
Would Fusion consider offering product update webinars quarterly or twice a year?
The Fusion Forum is our quarterly webinar series where we share new features in Fusion along with our future roadmap and vision for the product. The next Fusion Forum will take place at the end of 2026.
If a practice leaves Fusion, can it download patient notes and records created in the system?
Fusion can export certain clinic and patient data upon request. If needed, contact the Fusion Support Team via Ask Ensai to review the clinic data export workflow.
Ask Ensai repeatedly displays a “Connection lost, reconnecting” message. How can this issue be resolved?
Ask Ensai is included in all Fusion plans at no additional cost. For issues with Ask Ensai, contact our Support Team by email at fusion.support@ensorahealth.com, by phone at 877-288-5583 (option 2, option 3, option 1), or by submitting a support case through the Support Hub.
Can patient files be organized into separate folders for billing and clinical documentation?
Fusion does not currently support folders within Patient Files, however, files can be sorted and reordered once added to the Patient's chart.
How much does it cost to add Ensora Pay?
To learn more about Ensora Pay, including pricing, book a demo here: Ensora Payments
How will Fusion support speech therapy code 92526?
At this time, we have not received any guidance from CMS indicating that CPT code 92526 is being retired or replaced, and it is included as one of the base codes that will be replacing 92507. Our current focus remains on the replacement of CPT code 92507.
Can 92507 FAQ be updated to include the newly released codes?
The 92507 Transition FAQs in Fusion's Experience Hub will be updated continuously as new information becomes available. The FAQs have been updated to include the replacement CPT codes.
Will Fusion support GSLPP if a payer adopts it for pediatric payments in 2027?
The 92507 Transition FAQs in Fusion's Experience Hub will be updated continuously as new information becomes available. As more details on the proposed 92507 GSLPP update emerge, we will update the FAQs to outline how Fusion plans to support our SLPs.
If pediatric payers adopt the GSLPP code, will Fusion support it alongside the other speech therapy codes?
The 92507 Transition FAQs in Fusion's Experience Hub will be updated continuously as new information becomes available. As more details on the proposed 92507 GSLPP update emerge, we will update the FAQs to outline how Fusion plans to support our SLPs.
Will Fusion support the pediatric GSLPP code if a payer adopts that payment model?
The 92507 Transition FAQs in Fusion's Experience Hub will be updated continuously as new information becomes available. As more details on the proposed 92507 GSLPP update emerge, we will update the FAQs to outline how Fusion plans to support our SLPs.
We are excited about the Afterpay option. Is it expected to be available by the end of this year?
Fusion plans to support Ensora Pay's new pay-over-time feature in 2027.
Can you share the link to the new documentation for speech activities and goals?
To learn more about goals and activities, please visit these articles in the knowledge hub:
Add & Manage Therapy Activities - Admins
The new comments section within Activities is helpful, but only two lines are visible at a time. Can the field be expanded to work more like the comments section for objectives and goals?
The Therapy Activities comments field can now be resized as needed and will display the size selected when editing and saving the note section.
Can you share the workflow document for daily notes?
To learn more about working with daily notes, visit this help article in the knowledge hub: Create a Daily Note
Can you share the workflow document for session notes?
To learn more about Ensai Session Assistant, visit the Ensai section of the knowledge hub.
Is Ensai documentation faster than it was when the feature was first released?
We are working to continuously improve Ensai Session Assistant to ensure the best experience by our users. SInce the initial launch, we have added mobile/tablet support and the ability to customize your note output via the custom note workshop.
Is Ensai included with our subscription, or does it require an additional fee?
Ask Ensai is currently included in all Fusion plans at no additional cost. Ensai Notes Enhancement will be included at no additional cost for supported plans once released. Ensai Session Assistant requires a paid add-on license per user. It includes ambient listening and note generation today, with AI case summaries coming in the near future.
How can customers learn to use features they have not tried before, such as custom assessment templates?
The Ensora Experience Hub includes help articles, release notes, recorded training, and feature-specific guidance, and workflow questions can also be brought to Fusion Ask an Expert sessions. For more information on custom assessments, visit this help article in our knowledge hub: Custom Assessment Sections