Looking for Live Webinars & Events?
This is the place to discuss non-product specific subjects.
Recently active
Use this FAQ to get familiar with how the community works and how to get the most out of it. Do I need to log in to participate?Yes. You'll need to log in with your Ensora Health customer credentials to post or comment. See New Here? Let’s Get Started for registration instructions. Where should I introduce myself?Reply to our Introductions Thread to share your name, role, and how you're using Ensora Health. It's a great way to meet peers. How do I update my profile?Check out Customizing Your Community Profile to see how to update your profile. How do I find discussions relevant to my product?You can always use the search bar at the top of most pages to search the entire community for specific keywords or phrases related to your topic. Use filters or tags to narrow down results and find the most relevant answers quickly.In the event that you don't find anything related to your topic, you can always start a new discussion thread or post a question. What can I post in the community?Ask qu
Navigate to our live webinars and events on the Community Hub under Upcoming Live Webinars & Events. Click the Show more button to view all. On the Live Webinars & Events page, Filter events to your product to see all upcoming offerings. Looking for recordings of past webinars?Visit the Recorded Webinars page on the Training Hub. Filter by Product to find the recorded webinar you want to watch.
At Ensora Health, we are committed to giving you the best tools to run your practice with confidence. To keep payment processing secure, reliable, and cost-efficient, we are transitioning from Vantage to Stripe for Ensora Payments. We know a change like this takes effort. Thank you in advance—we’re here to make it smooth. Why we’re making this change No new costs to you: Vantage significantly raised rates; staying would have meant passing those increases to you. Modern, enhanced payments experience: Stripe is a well-known, leading payments partner—bringing a modern UI, robust reporting, and ongoing innovation to your practice. Better, safer processing: Stripe brings enhanced security, improved risk management, and direct support. What you need to do Watch the Ensora Payments video overview and walkthrough Review the Transition Toolkit Plan for Client Card Reacquisition Complete Stripe enrollment (usually takes less than 20 minutes) Prepare a short-term cash reserve for y
Keeping your profile up-to-date helps others in the community connect with you more effectively. Follow these steps to update your profile information: Step 1: Access Your Profile Settings Click on your profile avatar or initials, located in the top-right corner of the page in the Experience Hub. From the drop-down menu select My profile to access your profile settings. Step 2: Update Your Profile Information Your profile contains three tabs with different information that can be updated. In the My Profile tab, you can update the following details: Profile picture: Personalize your profile with a picture. Image should be at least 90 x 90px. Maximum file size is 5 MB. Company: Enter the name of the organization you represent. Location: Enter the city and/or state you are based in. Job Title: Specify your professional title or role. A bit about yourself: Write a short personal or professional bio to introduce yourself to the community. LinkedIn Profile: Add a link to your Lin
Badges are a fun and meaningful way to recognize your activity and engagement in the Community Hub. They show your peers and our team how you’re contributing to the community, help to track your progress, and build your reputation. Jump to Section:What are Badges? How to Earn Badges Why Badges are Important Where to See Your Badges Badges in Profile Badges in Posts Badges on Community Homepage What are Badges?Badges are digital achievements you earn by participating in the community. They appear on your community profile and alongside your posts, signaling your level of experience, expertise, and involvement. Think of them as milestones: each badge tells part of your story as you grow in the community[Back to Top] How to Earn BadgesYou can earn badges by completing different actions throughout the Community Hub, such as: Posting topics – starting new conversations or asking thoughtful questions. Replying to discussions – sharing your insights, solutions, or encouragement. Mar
We’re so excited to have you here and can’t wait to see the amazing conversations, insights, and ideas that will unfold. Whether you’re new to online communities or a seasoned pro, we’ve put together a few best practices to help you get the most out of your experience here.Be Clear and Specific in Your PostsWhen you post a question or share your experience, try to be as clear and specific as possible. This helps others understand exactly what you’re asking or sharing, making it easier for the community to respond. For example, instead of “Can anyone help with billing?”, try “I’m having trouble with billing discrepancies in Ensora. Has anyone found a good solution for handling this?” This way, your post invites more targeted advice and feedback.Be Respectful and KindWe’re all here to learn and support one another. Please keep your interactions respectful, positive, and kind. Whether you're offering feedback, answering a question, or engaging in a discussion, let’s keep the tone construc
To help everyone have a positive experience, we’ve summarized the key guidelines for participating in our community. These cover the basics of respectful behavior, appropriate content, and how to engage with others. Ensora Health reserves the right to moderate, edit, or remove content that violates guidelines. Repeated or severe violations may result in account suspension or removal.For a deeper look at legal details and full usage policies for this website, please review our full Terms of Service. By using this community, you agree to follow both the guidelines below and the complete Terms of Service. Core PrinciplesRespect each other. Share knowledge openly (without compromising privacy). Help build a positive, professional space. Community Rules 1. Be Respectful and ProfessionalTreat everyone with courtesy, even when you disagree. No personal attacks, harassment, or offensive comments. Assume good intent and keep discussions constructive.2. Protect Patient PrivacyNever share PHI (Pr
Wondering if anyone is having difficulty with BluePlus when billing a 90837,34 or 32 on the same day as a family 90846/47? We have not had difficulty with this in the past with the 59 modifier but recently we are getting denials every time we bill this to them.
8-26-26 It appears that I have partially posted a payment but didn’t complete it. Now I dont know how to go back in and either cancel the partial billing ot complete it. I do know what payment it was but nothing shows me how to reopen it. Thanks
As we leap into 2026, we want to hear your vision for the future. What features, improvements, or innovations would make your experience even better in 2026?Is there a workflow you’d love to streamline? A capability you’ve been dreaming about?Drop your ideas below and help shape what’s next!
This month, we’re shining a spotlight on another essential part of high-quality care: putting acceptance into action for neurodivergent patients and families. 🧠💛Throughout April, we invite you to share how you support neurodiversity in care — whether that’s through sensory-aware environments, flexible workflows, inclusive communication strategies, staff education, or tools that help patients feel understood and respected. Swap resources, scripts, and approaches that make care more accessible for individuals with autism, ADHD, sensory processing differences, and other neurodivergent experiences.To celebrate the members who lead with empathy and adaptability, we’re introducing a limited-time Neurodiversity Nurturer badge. This badge will be awarded to community members who champion neurodiversity-informed care by sharing resources, answering questions, and supporting peers during our Acceptance in Action theme.How to earn the Neurodiversity Nurturer badge (Apr 1–30):Earn the Neurodiver
Barriers to care for neurodivergent patients often show up long before (and after) the appointment itself — from intake forms and scheduling to waiting rooms and follow-up care.Let’s discuss where barriers show up most in your care journey and how you’re addressing them:Intake forms or information requests that may feel overwhelming Scheduling challenges or rigid appointment structures Long wait times, unclear expectations, or rushed visits Follow-up instructions that aren’t accessible or easy to processConsider sharing:A workflow change that reduced friction or anxiety Ways you offer flexibility or accommodations Tools or checklists that help staff proactively identify needs Lessons learned from patient or caregiver feedback (de-identified)🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI.Your insights could help another team take a meaningful step toward more inclusive, neurodiversity-informed care.
Sensory environments can significantly impact how neurodivergent patients experience care — from lighting and sound to waiting room flow and visit structure.We’d love to learn: Where is your organization today when it comes to sensory-friendly care?In the comments, share:What specific changes (big or small) have made the biggest difference How you identify sensory needs before or during visits Any low-cost or easy wins others could try🔐 Reminder: Please keep examples de-identified and avoid sharing any PHI.
We’re inviting PT, OT, and SLP professionals across the country to share their perspectives in our Future of Rehab Therapy Survey. This is your chance to speak openly about what’s changing in the field, the challenges you’re navigating, and how you’re planning to grow in the year ahead.Your insights will contribute to a national, therapist‑driven report, helping spotlight the realities of today’s rehab professionals — and shaping where the industry is headed next.Why participate?Help build a nationwide perspective from therapists like you Get early access to the final report Enter for a chance to win a $250 gift card Takes only a few minutes; all responses are confidential👉 Make your voice heard: Take the Future of Rehab Therapy Survey
Affirming language and correct pronoun use are foundational to LGBTQ+ affirming care—but getting everyone on the same page can take intentional training and reinforcement.We’d love to know: What does staff training on affirming language and pronouns look like in your organization today? In the comments, please share:What’s worked well (format, facilitators, length, examples used) Any scripts or cheat sheets you give staff for introductions, pronoun checks, and corrections How you handle mistakes (repairing harm, modeling accountability, reinforcing learning) Any challenges you’ve encountered getting buy-in from staff or leadership🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI or patient-specific details.
For many LGBTQ+ patients, simply walking into (or logging into) a care setting can be stressful. Small, visible signals of support can go a long way in building trust and safety—before a single word is spoken.In this thread, let’s talk about how you’re signaling inclusion and safety across your patient experience:What signage, symbols, or statements do you display in waiting areas, offices, or telehealth spaces? How do your patient portal, appointment reminders, or website reflect LGBTQ+ inclusivity? Do you use inclusive language in your automated messages, forms, and onboarding materials? Have you introduced any visual cues for pronouns (e.g., badges, name tags, Zoom/telehealth display names)?Ideas you might share:Sample wording for a non-discrimination or inclusion statement shown on forms or portals Examples of inclusive appointment reminders or portal messages Photos or mockups of signage, digital banners, or office displays (with no identifying info)🔐 Reminder: Please keep all ex
This month, we’re shining a spotlight on a crucial part of high-quality care: creating safe, affirming experiences for LGBTQ+ patients and families. 🏳️🌈💙Throughout March, we invite you to share how you promote LGBTQ Health Awareness — whether that’s through affirming language, inclusive intake forms, staff training, thoughtful signage, or workflows that reduce barriers to care. Swap scripts, resources, and strategies that help LGBTQ+ patients feel respected, safe, and truly welcome in every interaction.To celebrate the members who champion this work, we’re introducing a limited-time Affirmative Ally badge. This badge will be awarded to community members who demonstrate inclusive, affirming care by sharing resources, answering questions, and supporting peers during our LGBTQ Health Awareness theme.How to earn the Affirmative Ally badge (Mar 1–31): Earn the Affirmative Ally badge by doing one or both of the following:Attend at least one featured event focused on LGBTQ Health Awarenes
This month, we’re shining a spotlight on the heart of everything you do: engaging patients and families with compassion, clarity, and trust 💖Throughout February, we invite you to share how you build strong patient relationships—whether that’s through thoughtful communication, smart use of portals and reminders, or small touches that make care feel more human. Swap scripts, workflows, and tips that help patients feel informed, supported, and truly seen.To celebrate the members who go above and beyond, we’re introducing a limited-time Healing Heart badge. This badge will be awarded to community members who demonstrate exceptional care and empathy by sharing resources, answering questions, and supporting peers during our Heart of Care theme.How to earn the Healing Heart badge (Feb 1–28): Earn the Healing Heart badge by doing one or both of the following:Attend at least one featured event focused on patient engagement, and/or Contribute 2+ meaningful replies to a heart of care threa
Staying engaged between sessions can make such a difference for outcomes, no‑show rates, and how supported patients and families feel. In this thread, let’s swap the practical things you do to keep patients informed, encouraged, and connected in the “in‑between” time.Think about the small, repeatable habits that are working in your practice—whether you’re using client portals, reminders, messaging, or low‑tech check‑ins. 💖 Healing Heart badge reminder:Contributing thoughtful replies or starting a new topic in our Heart of Care: Patient Engagement discussions is one way to earn the limited‑time Healing Heart badge this month—especially when you’re:Sharing resources others can reuse Answering questions from peers Offering encouragement or concrete tips based on your experience
Attention TheraNest, Fusion, WebABA, and MCP3 customers!Join our Payments: Transition from Vantage to Stripe webinar every Monday at 1 PM EST to ensure a smooth and timely enrollment.✔ Learn what’s changing✔ Get step-by-step guidance✔ Ask your questions live Click on your preferred date from the list below to reserve your spot today and stay ahead of the transition!January 26 February 2 February 9 February 16 February 23 March 2 March 9 March 16 March 23 March 30
December is all about the theme of Impact Through Innovation!Celebrate the incredible impact we’ve made together this year by sharing your insights, highlights, and innovative ideas. Earn the limited-time Progress Pioneer badge by helping our community look back on achievements and forward to what’s next—share your favorite success stories, creative solutions, and lessons learned in our year-end discussions.How to earn (Dec 1–31):Attend at least one featured event and/or Contribute 2+ meaningful replies or start a new topic in the designated Year in Review threads.What counts:Posts in the threads and attendance at events linked below. Events and threads will be added as the month advances, so check back regularly for new ways to participate! We’ll tally participation through the end of December and award badges the first week of January.Let’s close out the year by celebrating innovation and shaping the future together! Jump in:
2025 was packed with innovation! From new tools to enhanced workflows, Ensora Health evolved in exciting ways. Which feature stood out for you the most?Did it save you time? Help you collaborate better? Unlock new possibilities?Share your favorite feature and tell us why it mattered to you. Bonus points for real-world examples!
When burnout starts creeping in, what helps you bounce back?According to our Future of Therapy report, 82% of therapists experience burnout, and nearly a third describe it as extreme.Vote in the poll and share your own strategies to combat burnout in the comments below 👇
As AI becomes more common, what will matter most for keeping therapy human?AI already supports many therapists’ daily work—but how we use it matters. In our Future of Therapy report, clinicians emphasized protecting the “human” side of care. What do you think?Cast your vote and tell us why in the comments 👇
This is our community’s Wall of Gratitude—a living thread to celebrate the people, tips, and moments that helped you care for clients and each other this year. Add a short thank-you, a quick story, or a shout-out to a peer or team. Keep it specific and kind.How to participate: Post a thank-you (2–4 sentences is perfect). Tag the person/team if they’re in the community. Bonus: Share one lesson or resource others can reuse. Upvote gratitude posts that resonate. Prompts to spark your post: “I’m grateful to ___ for ___ because it helped me ___.” “One moment that reminded me why this work matters…” “A resource/process I’m thankful for this year is ___; it saved ___.” “Shout-out to our ___ team for ___—you made a difference.” Optional template (copy/paste): Grateful for: [Name/Team]Because: [What they did + impact]Ripple effect: [How it helped clients/colleagues/you]Pay it forward: [Tip, link, or resource—no PHI] Notes: Kindness over perfection. Stories, short lists, and shout-ou
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
