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Question

Taxonomy Code is clearly Seen on CMS-1500 but not by insurance company

  • Oct 19, 2026 5:28 PM UTC
  • 1 reply
  • 11 views

Although I can see the ZZ and taxonomy code in box 24 I and J, my PEHP insurance company says they cannot see it.  Neither Theranest nor PEHP has a solution for this.  I have claims from July that PEHP refuses to pay.  I do not want to manually print out each HICF form and mail them in.  Please HELP!

1 reply

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  • Ensora Community Leader
  • Oct 22, 2026 5:36 PM UTC

Hi there! I’ve created a case with our Support Team on your behalf, and someone will be reaching out to assist you soon.

For future support requests, please contact our Support Team directly at theranest.support@ensorahealth.com so we can make sure your request gets to the right team as quickly as possible.