Ensora Mental Health

hellowe have recently added these 2 related needs to New features needed but response was unavailable now:-Download multiple files-Download multiple folders w/multiple folders & filesWe need to dnld multiple files and folders from general documents tab for managing data outside Theranest. It is a burden to not have this basic file/folder manipulation capability.Does anyone have a way around it other than “one at a time”?? 

Is the screen share feature available for virtual groups?

I recently had to update my payment method for my Ensora subscription and now text reminders aren’t going out. I have checked the settings in my profile and email reminders are turned on but I don’t see anywhere to turn text reminders back on. I really rely on that feature so my clients are able to cancel via text 24-hours prior to their appointment time. This setting is turned on (see attached screenshot) but it’s not clear whether it’s email or text. I previously had emails go out 48-hours prior to the appointment and texts go out 24-hours prior. Help please? 

Hi all,I’m looking for someone who can handle both in-network and out-of-network billing. Ensora currently only supports in-network billing, so I’m exploring other options. If anyone is available or can recommend someone, please contact me at oliverolwyn007@gmail.com. My website is www.oliverolwyn.com 

Hello everyone!Can someone point me to the guidance on how the new Contact Network actually functions for the Appointment Reminders? Specifically for Parents (who are active clients) and whose children (are active clients). How do the appointment reminders function on their end? Additionally - when a Parent is active with one therapist, and their child is active with another therapist, and the “Reminders Log” is used for communications - it uses the one phone number for both thereby sending notifications to both Therapists.If the answer to that is to NOT put a phone number in the minor client’s account - then we will have no way to know if the reminder goes out as there does not seem to be an “automated” function that appears on the agenda to confirm or cancel from the reminders sent through the Contact Network. - Unless I’m missing something here? Thanks in advance for any guidance or education provided here. P.s. No how idea to create actual tags needed for this topic...”Appointment

A timely filing denial is when an insurance company rejects a medical claim because it was submitted after the deadline. Denial Code CO29When thinking about submitting claims on time, there are two time frames to keep in mind: The time from when the initial claim was submitted,  and the time from when it was denied or resubmitted. Each Payer has their number of days requirement--based on one of the above and if the provider is in network or out of network.For Example:  Amerigroup Participating Providers: 180 days Non-Participating Providers: 365 daysGood news! At Ensora MH, when you utilize the Ensora Clearinghouse (Apex) vs. a non partnered clearinghouse, our Team is able to provide a timely filing letter from the clearinghouse at your request to accompany the supporting documents you have.

We asked in the Ensora Mental Health FB group—now it’s time to decide. Cast your vote on what would make the Ensora Community Hub a daily go-to for you.How to vote: Pick one option below.When: Voting is open through October 3, 5 PM CST.What happens next: We’ll announce the winning idea(s) on October 6 and open a “Build With Us” thread so you can contribute more in comments.Remember, two clicks now = more of what you want to see and a better Community all year.

Every time I put a new appointment into my calendar, it says this….what am I missing here?? Every “knowledge base” article the pictures do not look like mine?Thanks 

So, who else is using this and what do you think of it? I can't decide whether or not to implement this or not. I’m a little worried about the HIPAA implications and possible issues. 👀