Skip to main content
Question

Why didn't Ensora fix the appointment window?

  • February 16, 2026
  • 1 reply
  • 10 views

Forum|alt.badge.img

When making appointments, the appointment window has always had the annoying glitch of becoming too large when setting a telehealth appointment. Then you have to scroll down every single time to save the appointment. This is annoying when you have to do it over and over. All they have to do is to make the “notes” box smaller (and expandable) and not have it be a set size.

Also, now the cursor does not automatically go to the client name box, so every time, you have to move the cursor manually back up to that box. Again, this is annoying when you have to do this over and over. For a while, this glitch was fixed, just long enough for us to get used to opening a new appointment window and starting to type. Now you start to type, realize the cursor is not in the name box, move the cursor and type again.  

With all the wonderful new “fixes”, can’t Ensora just fix some of the little annoying things that make things unpleasant on a daily basis?

This topic has been closed for replies.

1 reply

LVS
Forum|alt.badge.img+5
  • Community Manager
  • February 16, 2026

Hi ​@Barbara, I’ve checked the status of TheraNest and this does not appear to be a known issue at present. Have you opened a case to report this to our support team? For future reference, here are the steps to open a case, which is the most effective way of reporting bugs to our team.

https://experience.ensorahealth.com/support%2Dhub%2D132/navigate%2Dthe%2Dnew%2Dsupport%2Dhub%2D6946