The Support Hub is your direct line to Ensora Health’s support team. Whether you need help troubleshooting a new issue or just want to review the progress of a previously submitted ticket, this guide will cover everything you need to know.
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Log in to the Experience Hub
Sign in to get started.
- To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/
- In the upper right-hand corner of the home page, click the Login button. Then click the large button that says Login with your Support Hub Account.
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Sign in using your Ensora Health Support Hub credentials. If you have never logged in before or have questions about logging in, please read Logging into the Customer Experience Hub
Navigate to the Support Hub
All Support Hub features are housed in this section of the Experience Hub.
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From the Experience Hub homepage, select the Support Hub tile.
Review Previously Submitted Cases
Track responses, updates, and resolutions.
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The view inside of the Support Hub should reflect your complete case history. You can click on any of the listed cases to see more details and progression information.
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Submit a New Support Case
Report an issue, ask a question, or request assistance.
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Within the Support Hub, click the button labeled New Case in the upper right-hand corner of the page.
- This will launch the Create New Case form. All fields are required. Please provide as much detail as possible.
- When you are finished click the Create button. You should see your case populated in the Support Hub and receive a confirmation email.
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Pro Tips for Smoother Support Interactions
Make the process faster and more efficient.
- Provide clear descriptions and context for your issue (what you expected, what happened instead).
- Include screenshots or logs if they help clarify the issue.
- Always note the product module involved or any error messages.
- Check the status regularly. Sometimes support might need more info, or you may receive updates in threads.
- Use your case number in conversations to help support locate your case faster.
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