Checking the status of a product helps you understand its most recent improvements, track resolved issues and stay aware of new features that may impact your day-to-day work.
Jump to Section:
Navigate to the Experience Hub
Start by going to the Hub homepage.
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To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/
NOTE: You may choose to Log in to the Experience Hub and give yourself greater access to Hub features and actions
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Go to the “What’s New?” Section
Find the most recent announcements and product updates.
From the Experience Hub home page:
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Click on the What’s New? tile.
View Product Statuses
See a product’s status at a glance.
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You should see a pink button on the right-hand side of the screen labeled View Product Status. Click that button.
- This will take you to the Product Status page.
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Every product grouping will have a status listed next to it.
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You can drill down to more specific product features and app statuses by clicking the plus sign next to the product name.
TIP: There is a blue button in the Product Status box labeled Subscribe to Updates. Clicking on this will allow you to set up notifications whenever Ensora Health creates, updates or resolves an incident. You can choose to be notified by email, text or even Slack.
View Incident History
Check past issues and resolutions for better context.
The Product Status area also gives visibility into product incident history, so you can see if an issue you experienced has already been logged and resolved.
To view incident history from the Product Status page:
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In the white box containing product statuses, scroll down until you see a section labeled Past Incidents. This will show incidents reported over the past month.
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If you wish to see incidents beyond the past month, simply scroll all the way down and click the link labeled Incident History
Related Topics:
- Find Product Release Notes in the Experience Hub
- Navigate the New Support Hub