This month, we’re shining a spotlight on the heart of everything you do: engaging patients and families with compassion, clarity, and trust 💖
Throughout February, we invite you to share how you build strong patient relationships—whether that’s through thoughtful communication, smart use of portals and reminders, or small touches that make care feel more human. Swap scripts, workflows, and tips that help patients feel informed, supported, and truly seen.
To celebrate the members who go above and beyond, we’re introducing a limited-time Healing Heart badge. This badge will be awarded to community members who demonstrate exceptional care and empathy by sharing resources, answering questions, and supporting peers during our Heart of Care theme.
How to earn the Healing Heart badge (Feb 1–28):
Earn the Healing Heart badge by doing one or both of the following:
- Attend at least one featured event focused on patient engagement, and/or
- Contribute 2+ meaningful replies to a heart of care thread (see list below to get started) or start a new topic aligned with the heart of care theme
“Meaningful replies” could include:
- Sharing a specific workflow or checklist that supports patient engagement
- Offering a thoughtful answer to a peer’s question
- Posting templates, scripts, or resources others can adapt in their own practice
🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI or patient-specific details.
Let’s make February a month where our community leads with empathy—sharing the practices, tools, and ideas that keep patients at the center of care. 💗
Who’s ready to put the heart in patient engagement?
Threads to get you started (more to come!):