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External Telehealth Links Theranest

  • March 24, 2026
  • 2 replies
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I use Doxy for telehealth and would like to keep using that. Is there a way for me to make that telehealth link the one shown on appointments? I’ve already edited the reminders to be correct, but I want to make sure people aren’t logging into the portal and using the theranest link.

Best answer by LVS

Hi ​@hfleming6583, I spoke with support and we figured out a solution for you! So with these appointments, since you are not using the TheraNest telehealth provider, what you should do when scheduling appointments for clients is make sure that the you select the “In Person” option under Forum. 

This selection is not something that has any bearing on billing, it is not reported to insurance, but the Forum selection is what generates a telehealth link for providers who do use our TheraNest telehealth service. So by selecting the other option, you’ll insure that the client never sees any kind of link from TheraNest when they log into the portal and you can still list “Telehealth” under the Location field. You can also still edit your email reminders to include your link from Doxy. I’ve included a screenshot below of the appointment scheduling window so that you can see what I’m talking about.

 

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2 replies

LVS
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  • Community Manager
  • Answer
  • March 25, 2026

Hi ​@hfleming6583, I spoke with support and we figured out a solution for you! So with these appointments, since you are not using the TheraNest telehealth provider, what you should do when scheduling appointments for clients is make sure that the you select the “In Person” option under Forum. 

This selection is not something that has any bearing on billing, it is not reported to insurance, but the Forum selection is what generates a telehealth link for providers who do use our TheraNest telehealth service. So by selecting the other option, you’ll insure that the client never sees any kind of link from TheraNest when they log into the portal and you can still list “Telehealth” under the Location field. You can also still edit your email reminders to include your link from Doxy. I’ve included a screenshot below of the appointment scheduling window so that you can see what I’m talking about.

 


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  • Author
  • New Participant
  • March 25, 2026

Thank you so much!