Jump to Section: New Features & Improvements Defect Fixes New Features & ImprovementsSchedule We are continuing to roll out our improved scheduling experience. Our new scheduling experience includes: Refreshed schedule page with a modern layout and consistent controls Redesigned appointment modal with quick client creation and enhanced telehealth scheduling New organization cancellation policy to enforce cancellation rules and collect revenue for canceled and no-show appointments See Organization Cancellation Policies: Overview for more information. Visit our Scheduling Optimization FAQ to watch the recorded webinar.  See FAQ: Schedule Optimization for more information.  NOTE: This feature was rolled out in stages so you may have already received these updates in a previous release. We made performance improvements to the calendar to better support large practices. You will notice significantly faster load times when viewing schedules with a large number of providers. Staff We updated the Alerts page to improve reliability and stability. The functionality remains the same, with a few refinements to improve the experience. The default permission Can Add, Edit, and Archive Dynamic Forms now provides users with the ability to modify Intake Forms as well. System We have improved the CSV and PDF download performance across the application. If a download takes more than a few seconds, it will automatically continue in the background so you can keep working without interruption. You will receive an email and an in-app alert with a ready to download link once it is complete.  NOTE: This feature is releasing in stages, so if you do not notice any changes you will see this improvement in a future release. [Back to Top]  Defect FixesSchedule We resolved an issue where in certain situations, advanced availability blocks could save at a different time than selected. Cases & Notes Addressed a situation where supervisors encountered unclear error messages when trying to approve or sign a deleted progress note. Supervisors now see a clear explanation and are redirected to the appropriate page to continue their work. Staff Corrected a problem where nonstandard SMS replies caused staff notifications to show the wrong appointment date. Notifications now correctly display the appointment’s service date. We resolved an accessibility issue that prevented voice reader users from tabbing through or minimizing the practice chat. You can now navigate and close these widgets as expected. Billing Corrected an issue with missing invoice options when accessing the ledger page on mobile devices. Corrected an issue that could cause unintentional changes to insurance authorization start dates. Dynamic Forms We resolved an issue where updated dynamic form names were not reflected on client or case tabs. The new name now displays correctly when navigating these pages. We addressed an accessibility issue where screen readers repeated “Dynamic forms” from the menu. The menu now announces itself as the Dynamic Form menu so that it can be distinguished from the Dynamic forms page. Corrected an issue where screen readers did not announce available actions on the Dynamic Forms page. The list of actions is now read correctly when tabbing to the page. Payment Processing We resolved an issue where clients could receive payment emails after insurance payments, which could be misleading. Payment notifications will now be limited to client payments as expected. [Back to Top]

eRx ApplicationMedication Lists Pending, Active, and Previous Medications views may now be sorted by the ingredient name of the drug. Cash Only/No Eligibility This has been removed, as it was causing frequent confusion, resulting in disabling the eligibility and drug history services. If your practice is truly cash only, please contact your EHR to have the Eligibility checks disabled. Exostar Exostar push notifications are now handled asynchronously, which should lead to improved performance. Report Bug When reporting a bug using the Report Bug feature found under the primary dropdown, the sender is now cc'd on the message. Midlevel Assignment Corrected an issue that could associate an inactive midlevel prescriber to an Rx when no midlevel was selected, and the nurse had previously worked on behalf of the midlevel. Drug History The Confirm button now prevents multiple clicks, which could duplicate medications. [Back to Top]  Customer Maintenance PortalShow Staff A new option has been added to the Account view, allowing the user to view all staff associated with the account. Do Not Auto-Renew Corrected an issue that could prevent the Do Not Auto-Renew for EPCS option from being selectable. [Back to Top]

 Report Loop 2310A REF segment with Provider UPIN Added new UPIN field for referring providers to travel on claims in the 2310A REF segment. 837P: Allow for different Place of Service Codes on a single service within a claim Added claim logic to allow for different paces of services on a single claim. Add Payer 1059 to helenastaffsupoverride ​​​​​​​Added supervisor override setting to payer 1059. Add Payers 1063, 1064, and 1065 to helenastaffsupoverride ​​​​​​​Added supervisor override setting to payers 1063, 1064, and 1065.  Add taxonomy code 261QR0800X Added new taxonomy code 261QR0800X. Codes with a $0 Rate still not traveling on Claims ​​​​​​​Corrected issue where $0 rate codes were not traveling on claims. Incorrect Behavior when Billing Invoices with One Client ​​​​​​​Corrected issue where commercial invoices were tied to a single client. Already Invoiced Service Lines being Included in New Billing to Payer Corrected issue where some services continued to send out on claims despite not being setup to be sent.  ​​​​​​​[Back to Top]

Jump to Section:New Features & Improvements Defect Fixes New Features & Improvements Show a Picture on a Form Preview When adding a picture without annotations to a Custom Assessment Section, the image will now appear when the document is previewed, printed, or downloaded (Word or PDF). This update ensures visual content is consistently available across all review and export formats—without requiring annotations. Pictures that include annotations will continue to display only when annotations are applied in the document. Multiple Tax ID Support Clinics with multiple tax IDs can now assign a different tax ID and billing address to each location in Fusion, enabling multi‑location and multi‑entity organizations to send claims, receive remits, and generate reports using the correct tax ID for every location. Learn more: Assign Alternate Tax ID & Address by Location [Back to Top]  Defect Fixes Insurance History Issues: Verification Page  We have corrected two issues affecting verification reminders and patient navigation. Patient Dialog Navigation Previously, clicking a verification reminder opened the patient dialog at the top of the page. It now automatically scrolls directly to the Payers section and highlights the specific payer associated with the reminder you selected. Verification List Refresh Previously, updates to a payer (such as changing active dates) would not refresh the verifications list. The verifications list now automatically refreshes to reflect changes—matching the behavior that already existed for authorization reminders. Subscription Invoices Showing Not Paid Resolved an issue that caused some paid subscription invoices that were paid by check to incorrectly show as not paid in Fusion. Test And Measure Not Populating as Expected A rare formatting issue related to custom Tests and Measures caused tables to overflow and become hidden instead of continuing onto the next page, preventing them from displaying correctly in completed notes. The table now correctly flows onto the next page, ensuring it renders fully and consistently across all output formats. Unable to Run Legacy Goals Report Resolved an issue that prevented the legacy Goals Insights report from running. [Back to Top]

Cases & Notes An accessibility issue has been corrected where the JAWS screen reader did not announce provider names in the provider field of a progress note or indicate when focus moved into the Mental Status section. The screen reader now properly announces this information to support a more accessible documentation experience. Ensora Data Collection Corrected an issue where organizations could not log back into the Ensora Data Collection integration after logging out. Organizations can now reconnect to Ensora Data Collection as expected. Billing An issue has been resolved where automatic invoice creation failed to run in certain scenarios. For organizations using automatic invoice creation, invoices will now be generated reliably as expected. Profile & Settings Corrected an issue where the advanced availability toggle switched on or off when toggling the hide day checkboxes for Saturday and Sunday. Now, the advanced availability toggle operates independently from the hide days settings, maintaining its state regardless of selected days. [Back to Top]

Dynamic Forms A new Biopsychosocial clinical form has been added as a multiple‑use case form. The form is available in an archived state and can be activated as needed. Cases & Notes An accessibility issue has been corrected where the JAWS screen reader did not announce provider names in the provider field of a progress note or indicate when focus moved into the Mental Status section. The screen reader now properly announces this information to support a more accessible documentation experience. Billing An issue has been resolved where automatic invoice creation failed to run in certain scenarios. For organizations using automatic invoice creation, invoices will now be generated reliably as expected. Reports A performance issue affecting the payroll export report has been fixed. Previously, reports with large data sets could repeatedly attempt to load and eventually cause an error. The report now loads correctly even for organizations with high data volumes. Profile & Settings Corrected an issue where the advanced availability toggle switched on or off when toggling the hide day checkboxes for Saturday and Sunday. Now, the advanced availability toggle operates independently from the hide days settings, maintaining its state regardless of selected days. [Back to Top]

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsSchedule     We are continuing to roll out our improved scheduling experience. If you do not see these updates yet, they will be available to you in the coming months. Our new scheduling experience includes: Refreshed schedule page with a modern layout and consistent controls Redesigned appointment modal with quick client creation and enhanced telehealth scheduling New organization cancellation policy to enforce cancellation rules and collect revenue for canceled and no-show appointments See Organization Cancellation Policies: Overview for more information. Visit our Scheduling Optimization FAQ to watch the recorded webinar. See FAQ: Schedule Optimization for more information.  NOTE: This feature is being rolled out in phases. All organizations will have this feature available in the upcoming months if you do not have it already. Dynamic Forms A new Biopsychosocial clinical form has been added as a multiple‑use case form. The form is available in an archived state and can be activated as needed. [Back to Top]   Defect FixesCases & Notes An accessibility issue has been corrected where the JAWS screen reader did not announce provider names in the provider field of a progress note or indicate when focus moved into the Mental Status section. The screen reader now properly announces this information to support a more accessible documentation experience. Billing An issue has been resolved where automatic invoice creation failed to run in certain scenarios. For organizations using automatic invoice creation, invoices will now be generated reliably as expected. Reports A performance issue affecting the payroll export report has been fixed. Previously, reports with large data sets could repeatedly attempt to load and eventually cause an error. The report now loads correctly even for organizations with high data volumes. Profile & Settings Corrected an issue where the advanced availability toggle switched on or off when toggling the hide day checkboxes for Saturday and Sunday. Now, the advanced availability toggle operates independently from the hide days settings, maintaining its state regardless of selected days. [Back to Top]

Version: 3.73 FHIR API Update The FHIR API has been updated per HTI-1 guidelines. See Echo API | Ensora Health for more information. Scheduling Fix A defect was fixed to allow for the scheduling of a recurring event that includes multiple days. Bundled Charges Fix An error was discovered in version 3.72 where some bundled charges displayed as “No Charge” when charges had been created. This has been fixed.  Medications Fix On the Medications screen, the Signature label was changed to “Sig” — as that field displays instructions, not a signature. Timeline Fix A change was made in the Enhanced Timeline (Wingnut Option) so that Category depictions display correctly. Depictions are now sorted based on the Display Order field. [Back to Top]

Oklahoma Nurse Practitioners Nurse Practitioners set up with full prescribing rights will now display “Independent Rx Authority” on each prescription. Territory Controlled Substances EPCS is now available for all US territories. Primary DEA The user’s primary DEA is now validated when signing up for EPCS. California Printed Rx Refills are now properly displayed on California format prescriptions. Leave for Doctor Corrected a bug that could prevent Leave for Doctor from properly assigning the prescriptions to the selected doctor. Stripe Payments Corrected an issue that could prevent the Subscription End Date from updating following a Stripe payment for EPCS. [Back to Top]

PortalUnable to Scroll through Annotations We resolved an issue where users were unable to scroll through annotations if the list extended beyond the visible screen area. Target List Server Error when Filtering A server-side exception occurred when filtering for Mastered Targets within the Target List. This has been corrected to ensure reliable filter execution. Task Analysis Steps Intermittently not Syncing to Mobile Application We resolved an intermittent issue where Task Analysis steps were not reliably syncing to the mobile application. Updates now sync as expected, ensuring that step changes and progress data remain accurate and consistent across devices. [Back to Top]

Defect Fixes First name missing from Teletherapy Scheduled email Teletherapy Scheduled emails now correctly include the contact’s first name in the greeting. Previously, the greeting omitted the name and displayed “Hi,”. The email now displays “Hi firstname,” using the patient’s first name or nickname when available when the contact is set to Self. Field descriptions not updated in new Insights for Insurance History Field descriptions in the new Insights reports are now correctly updated for Insurance History. Previously, the report field list displayed outdated descriptions. Recorded Account Payments Showing Reference and Method with Same Value Receipts generated from account payments in the system now display the correct payment method. Previously, the receipt showed the value entered in the Reference field as the payment method. Payment Method Not Reflected for Checkout Account Payments ​​​​​​​Payment methods are now correctly reflected when collecting account payments via checkout on the schedule. Previously, the payment method was either not shown for account payments or incorrectly displayed the copayment method when both a copayment and an account payment were collected. Quick Discharge Does Not Delete All Future Appointments ​​​​​​​Quick Discharge now removes all future visits for each selected case, even when a client has multiple cases with different services. Previously, one case’s future visits could remain on the calendar after discharge. [Back to Top]

 Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsSystem-wide CSV and PDF download performance across the application has been improved. If a download takes more than a few seconds, it will automatically continue in the background so you can keep working without interruption. You will receive an email and in-app alert with a ready-to-download link once it is complete. NOTE: We are releasing this feature in stages, so if you do not notice any changes, you will see this in a future release. Schedule We are continuing to roll out our improved scheduling experience. If you do not see these updates yet, they will be available to you in the coming months. Our new scheduling experience includes: Refreshed schedule page with a modern layout and consistent controls. Redesigned appointment modal with quick client creation and enhanced telehealth scheduling. New organization cancellation policy to enforce cancellation rules and collect revenue for canceled and no-show appointments.  Watch the recorded Scheduling Optimization webinar for more information:   Webinar: Schedule Optimization We improved load times when adding availability, which was sometimes slower to open the modal.  Clients ​​​​​​​For organizations subscribed to the AI Session Assistant add-on, a new AI Recording Consent field is now available for all clients.  The new field appears in a dedicated AI Session Assistant section. Providers can select one of three options: No consent recorded (default): The provider will be prompted to obtain consent before each recorded session. Yes - client consents: Client consent is documented and will not be requested again unless the consent status changes. No - client does not consent: Session recording is disabled and cannot be enabled for this client. Any updates to the AI Recording Consent field are automatically logged in the activity log. The Client Details page has been redesigned for speed and simplicity. Active and archived forms now have client information is highlighted at the top for quick action. These updates are designed to streamline your workflow and improve navigation across the application. NOTE: This feature is rolling out in phases, so you may have already received this update. Dynamic Forms ​​​​​​​Users can now delete dynamic forms even when they contain entered data, as long as no signed or approved instances exist. Before deleting, you will see which clients have data on the form so you can make an informed decision. Payment Processing ​​​​​​​We updated the Knowledge Hub link shown to those who are not using our payment services when accepting a payment from the ledger. It now redirects to our Ensora Payments page on the main website so you can get more information about this service.  Organization ​​​​​​​We updated the Knowledge Hub link on the AI Session Assistant tab under Manage Subscriptions. The link for Workflow Video and Article will now direct to the article in the Experience Hub. [Back to Top]   Defect FixesBilling ​​​​​​​Corrected an issue where the client ledger could not be opened after deleting an appointment that had a prepayment recorded. With this update, when an appointment is marked as Prepay, users can record the payment, delete the appointment if needed, and still successfully open the client ledger to view the recorded payment—provided Allow Prepay on Appointments is enabled in Organization > Settings > Profile tab.  [Back to Top]

System-wide CSV and PDF download performance across the application has been improved. If a download takes more than a few seconds, it will automatically continue in the background so you can keep working without interruption. You will receive an email and in-app alert with a ready-to-download link once it is complete. Schedule We improved load times when adding availability, which was sometimes slower to open the modal.  Dynamic Forms ​​​​​​​Users can now delete dynamic forms even when they contain entered data, as long as no signed or approved instances exist. Before deleting, you will see which clients have data on the form so you can make an informed decision. Billing ​​​​​​​Corrected an issue where the client ledger could not be opened after deleting an appointment that had a prepayment recorded. With this update, when an appointment is marked as Prepay, users can record the payment, delete the appointment if needed, and still successfully open the client ledger to view the recorded payment—provided Allow Prepay on Appointments is enabled in Organization > Settings > Profile tab. 

System-wide CSV and PDF download performance across the application has been improved. If a download takes more than a few seconds, it will automatically continue in the background so you can keep working without interruption. You will receive an email and in-app alert with a ready-to-download link once it is complete. Schedule We improved load times when adding availability, which was sometimes slower to open the modal.  We have resolved an issue where changing an event to a client appointment attached to an expired authorization did not trigger the required validation. The system now correctly prevents saving an appointment when the associated authorization has expired. Dynamic Forms ​​​​​​​Users can now delete dynamic forms even when they contain entered data, as long as no signed or approved instances exist. Before deleting, you will see which clients have data on the form so you can make an informed decision. Billing ​​​​​​​Corrected an issue where the client ledger could not be opened after deleting an appointment that had a prepayment recorded. With this update, when an appointment is marked as Prepay, users can record the payment, delete the appointment if needed, and still successfully open the client ledger to view the recorded payment—provided Allow Prepay on Appointments is enabled in Organization > Settings > Profile tab. 

eRx ApplicationEPCS Enhancements The Grant/Revoke page now includes a notice explaining common reasons that a prescriber may not be listed, such as an invalid DEAN. EPCS reports now default to two years, compliant with DEA requirements. For deeper investigations, please contact Ensora support. Login Behavior Corrected an issue that could cause the obsolete Picklist value to block connections to eRx. In-House Pharmacies Corrected a bug that could prevent EPCS transmission to in-house pharmacies. [Back to Top]  Customer Maintenance PortalDoctor Lookup Doctor search may be performed with an SPI. Prescriber Display Primary DEAN is now listed on the top-level view for each prescriber. Daily Script Report The drug schedule has been added to the Daily Script Report. [Back to Top]

Family Means Fixed an issue where deductible and copay adjustments were not included in the payments balance. Meridian Behavioral Healthcare Fixed an issue where the Add Payer window attempted to close when selecting a Payer ID with more than one payer version. Mental Health Systems Fixed an issue where no-show and cancelled appointments were not being caught by the audit-ready note check. Transformation House Codes with a $0 rate no longer travel on claims. Occurrence Code Added '55' as an option for Occurrence Code. Create Procentive standard 245D form set     The new Procentive standard 245D (Home and Community-Based Services) form sets for Basic and Intensive Services are now available in the Clinical Documents Sandbox.   [Back to Top]

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsCustom Assessment Sections Users can now create and use clinic‑specific assessment sections to better match how they document care. Custom Assessment Sections make evaluations more relevant and tailored to a clinic’s unique approach. What is included: A new Assessment Sections area is available under Evaluations in Admin Ability to import existing team‑created sections Easy copying of sections for quick editing Support for clinic‑created or team‑defined categories Clearer section headings in evaluation templates What has changed from Team Assessment Sections: Custom sections are restricted to the clinic that creates them The +Section button in the Team area has been renamed to +Form Any heading added to a form will now display in the form’s header bar Inbound Faxing The system now supports inbound faxing, allowing clinics to receive and manage faxes directly within the platform. Incoming faxes can be viewed, organized, and assigned to patients—reducing manual steps and improving document workflows. Clinics can use dedicated inbound fax numbers, control who can manage faxes, and assign faxes to existing or new patients from a centralized fax queue—making it easier to keep patient records complete and up to date. See Inbound Faxing for more information. [Back to Top]   Defect FixesDocument Counts Not Updated Via Kiosk When an appointment is checked in via the kiosk, document counts on the schedule and Documents tab now update correctly. Previously, newly created notes did not refresh these counts; they are now updated automatically as part of the check-in process. Authorization Reminders X left Within Y Days  Visit‑based authorization reminders now trigger correctly when remaining visits reach zero. Previously, reminders did not fire if the remaining visit count was exactly 0; they now trigger as expected when zero visits are left within the configured time frame. Intake Forms Not Reflecting Spaces Line breaks in description fields on fillable intake forms are now preserved when previewing or printing. Previously, blank lines were removed in the rendered document; the layout now correctly retains all new lines as entered. Single Visit with Multiple Processed Co-Payments An issue that allowed a co‑payment to be collected more than once has been resolved. Payment processing now correctly prevents duplicate co‑payments, ensuring only a single co‑payment is recorded per visit. Users will see a notification that a payment is being processed if they attempt to record another payment. [Back to Top]

 New Features & ImprovementsAI Session Assistant Fusion is introducing AI Session Assistant; a strategic add-on designed to close the AI capability gap and enhance clinician workflows. This feature enables clinicians to record sessions or dictate notes, which are then converted into structured clinical documentation, such as daily notes and evaluations, directly within Fusion. By reducing manual entry and streamlining documentation, AI Session Assistant improves efficiency and productivity. See the following articles for more information: Admin: Enable AI Session Assistant  Get Started with AI Session Assistant Generate Notes with AI Session Assistant [Back to Top] 

Staff     The permission to Add, Edit, and Archive Dynamic Forms has been moved from the Therapist role to Default Permissions. Admins and Org Admins now have this permission by default, and Therapists retain it only if it was previously assigned. This update resolves issues where admins could not create or modify forms and gives teams more flexibility in managing form access. Clients     Corrected an issue in the new Client details experience, where the “Other” fields did not allow additional information to be entered for the following sections: Gender Identity, Sexual Orientation, Race, Religion, and Preferred Language. Now, selecting “Other” displays a text field to enter additional information. Cases & Notes     Clicking Add Progress Note from the Missing Progress Notes report now opens a case selection window as expected when a client has multiple cases. Previously, the button redirected to the Client > Notes page. [Back to Top]

Staff     The permission to Add, Edit, and Archive Dynamic Forms has been moved from the Therapist role to Default Permissions. Admins and Org Admins now have this permission by default, and Therapists retain it only if it was previously assigned. This update resolves issues where admins could not create or modify forms and gives teams more flexibility in managing form access. Support Center    The ‘Give feedback’ and ‘Suggest a feature’ links under the support center and in staff preferences have been removed as the links to these idea portals will no longer be active. Clients     Corrected an issue in the new Client details experience, where the “Other” fields did not allow additional information to be entered for the following sections: Gender Identity, Sexual Orientation, Race, Religion, and Preferred Language. Now, selecting “Other” displays a text field to enter additional information. Cases & Notes Clicking Add Progress Note from the Missing Progress Notes report now opens a case selection window as expected when a client has multiple cases. Previously, the button redirected to the Client > Notes page. For Ensora Data Collection users, the Edit Progress Note link on the Appointment window now correctly displays as Signed when the imported note includes a signature. Previously, it incorrectly showed Not Signed even when a signed note existed. [Back to Top]

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsClients     The Client Details page has been redesigned for speed and simplicity. Active and archived forms now have separate tabs to reduce clutter, and key client information is highlighted at the top for quick action. These updates are designed to streamline your workflow and improve navigation across the app.  NOTE: This feature is being rolled out in phases, so if you do not see this update yet, you will receive it in a future release.  Cases & Notes     We have renamed the Ensora AI add on to AI Session Assistant to better represent the feature’s purpose and capabilities. You will see this new name reflected across the platform, including in subscription settings, alerts, and welcome emails. As part of this change, the progress note template used for documenting recorded sessions has also been renamed to “AI Session Summary”. Staff     The permission to Add, Edit, and Archive Dynamic Forms has been moved from the Therapist role to Default Permissions. Admins and Org Admins now have this permission by default, and Therapists retain it only if it was previously assigned. This update resolves issues where admins could not create or modify forms and gives teams more flexibility in managing form access. Support Center     The ‘Give feedback’ and ‘Suggest a feature’ links under the support center and in staff preferences have been removed as the links to these idea portals will no longer be active. Emails We have updated our email vendor to improve reliability. While delivery should remain uninterrupted, please check your spam folder if you do not see an expected message. Staff will now receive emails from @mgn.theranest.com, and clients may receive emails from @mgn.theranest.com and @mgn.mytheranest.com. [Back to Top]   Defect FixesClients     In the new Client Details experience, selecting Other for Gender Identity, Sexual Orientation, Race, Religion, or Preferred Language now displays a text field for entering additional information. Previously, these fields did not allow entry. Cases & Notes     Clicking Add Progress Note from the Missing Progress Notes report now opens a case selection window as expected when a client has multiple cases. Previously, the button redirected to the Client > Notes page. [Back to Top]

 eRx ApplicationCompounds Maintenance Corrected a bug that could duplicate the compound drug list via double click. Sig Builder The Best Practices link has been updated. DEA validation ​​​​​​​DEAN is now automatically trimmed to avoid validation errors. Suffix ​​​​​​​PMHNP is now supported as a codified suffix. [Back to Top]  Customer Maintenance PortalPrescriber view ​​​​​​​Removed duplicate row displays for a single location. Inactive prescribers are now shown in italics. Doctor Lookup ​​​​​​​The individual doctor’s EPCS provider is now displayed, rather than the account’s EPCS provider. Bulk Registration ​​​​​​​​​​​​​​A spinner is now displayed while registrations are being processed. [Back to Top]

Jump to Section: New Features & Improvements Defect Fixes New Features & ImprovementsTelehealth Speaker View & Grid View Toggle Users can now switch between Speaker View and Grid View during an active telehealth session. This allows flexibility to focus on the active speaker or view all participants, based on user preference during the session. [Back to Top]   Defect Fixes Revoked Emails Status Column When an invoice or document is sent via email and is revoked, the correct status now displays in the Status column. Telehealth Mute/Unmute (iOS) Fixed an issue where iOS users were unable to reliably mute or unmute participants when using the three‑dot menu and sidebar options interchangeably. Users can now mute or unmute another participant from either option, regardless of the order in which the actions are performed. [Back to Top]

Defect Fixes Graph Display Issue in “Trial by Prompts” Resolved a defect where removing or deselecting a Prompt Code caused a broken image icon to appear when using the “Trial by Prompts” graph for DTT targets.  SOAP Note Text partially cut off when too many Multi-Select Choices Selected Fixed an issue where SOAP note text was truncated when a large number of multi-select options were selected; all text now remains visible. Trial Number Ordering for Interval Data Fixed an issue where the Trial Number column for Whole/Partial Interval data in the web portal displayed out of order instead of sequentially.  Behavior Annotation Popup Alignment Fixed a UI bug where “Edit” and “Delete” were pushed off-screen when Behavior Annotation label characters exceeded the width of the pop-up. [Back to Top]

Jump to Section:New Features & Improvements Defect Fixes  New Features & ImprovementsClient Portal New clinical documentation templates have been added to the Intake form section for new accounts created after this release or for those on the Ensora Essentials plan. These include the NICHQ Vanderbilt Assessment Follow-Up Parent Informant and the BDI form. Existing customers already have those forms under the Archived Dynamic Forms tab, which you can copy as an intake form if needed. All accounts will also now see a new template of the DASS-42 form available. Dynamic Forms A new multi-use case form, the DASS-42, is now available as an optional template under Dynamic Forms. Accounts created before this release will find it in the Archived tab, while new accounts will have it active by default. Similarly, the PIE, DAP, and BIRP progress note templates are archived for existing accounts and active for new accounts created after this release.  Schedule Performance improvements were made to the Agenda page to speed up load time for the page, particularly for larger organizations.  Clients ​​​​​​​We have added new protections to SMS messaging in the Reminders Log to help prevent malicious message activity. When a temporary limit is reached, a notification will prompt you to wait a few minutes before trying again. Billing ​​​​​​​The automatic cancellation policy now auto-populates any amount entered in the seeded canceled service type field when the fee is not waived. Previously, the fee appeared blank even if an amount was entered at the service type level, and would require reentry. The same improvement applies to the canceled, no-show, and late cancel seeded service types for those not using the automatic cancellation policy. The workflow for creating invoices from group appointments has been improved. Instead of being redirected to the wrong ledger tab, you will now be redirected to the Recent 30 Days tab only if the invoice’s service date falls within that period; otherwise, you will be sent to the All tab to locate the invoice. Organization ​​​​​​​The email verification banner shown to those that are in a free trial will now reflect clearer wording and our updated design system. Client Portal ​​​​​​​Error messaging has been updated for clients attempting to register on the client portal with an email already in use. Instead of revealing the email status, messaging has been revised to state that an error has occurred and directs the client to contact the organization for assistance. The client portal link that previously redirected to the Knowledge Hub was updated has been updated to a new link that directs clients to a more comprehensive, client-specific support section for additional assistance. [Back to Top]   Defect FixesSchedule Resolved an issue preventing scrolling on scheduling and agenda pages for certain mobile devices, operating systems, or browsers. Scrolling now works as expected. Fixed a validation error that appeared when a required cancellation fee field was blank, even after switching to a fee-waived status. The error no longer blocks saving. Improved appointment dragging on the schedule so start and end times update dynamically as you drag. Addressed a problem where filtered-out clients still appeared on the calendar. They now disappear when excluded by filters. Corrected an issue where applying a cancellation status to series appointments more than 60 days ahead failed. Status changes now apply correctly. Fixed agenda loading for staff with limited client permissions when navigating beyond 60 days. Agendas now load as expected. Corrected an issue where appointments created from the Client profile displayed incorrectly when a user’s local time and organization time zones differed causing a 25 hour appointment duration, instead of 1 hour. Durations now display accurately. Clients Restored household information fields on the client details page for those using the new navigation experience. Previously entered data remains intact. Fixed truncated form names in the “More” menu for organizations with many dynamic forms. All forms are now accessible. Corrected an issue where referral field values were reset and could not be saved. Existing values are restored, and new entries save properly. Cases & Notes Made treatment plan fields, including “Add goals,” fully accessible to screen readers. Reports Ensora payments report PDFs now display only selected fields and columns instead of defaults. Adjusted report tables (e.g., payroll data export, invoice aging, detailed attendance legacy) to fit within margins for easier viewing. Organization For active client plans, cancelling a staff member’s telehealth subscription will automatically end their Ensora AI subscription. Previously, Ensora AI appeared cancelled in the application, but remained active. Profile & Settings ​​​​​​​Calendar preference updates now save and apply correctly. Added support for the 686 area code to ensure accurate phone number storage. Support Center Fixed an issue where the support chat widget did not appear after selecting “Chat with Support”. The widget will now display as expected.  Payment Processing Updated error messaging for failed batch payments to be clearer and generic. Fixed rare cases where payments appeared successful without a valid payment method. Payments now post only when truly successful. Corrected an issue where the window for one-time payment links sent to clients included a checkbox to save the payment method, which is not allowed. This option was removed from the one-time payment workflow to prevent confusion. [Back to Top]