Unanswered questions

Hello, I’m interested in setting up different colors for each office location and if that works, next would be different colors for location + service, so several options. Is that possible? I’ve watched the videos and can only seem to change one color for the calendar. I need step by step instructions, if possible. Thank you! 

Affirming language and correct pronoun use are foundational to LGBTQ+ affirming care—but getting everyone on the same page can take intentional training and reinforcement.We’d love to know: What does staff training on affirming language and pronouns look like in your organization today? In the comments, please share:What’s worked well (format, facilitators, length, examples used) Any scripts or cheat sheets you give staff for introductions, pronoun checks, and corrections How you handle mistakes (repairing harm, modeling accountability, reinforcing learning) Any challenges you’ve encountered getting buy-in from staff or leadership🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI or patient-specific details.

Is there a way to customize reports by place of service AND city client is in?

Does anyone know how to get rid of the  pink "Learn Here" dot on every page in TheraNest? It is distracting and annoying.  We are not idiots. We don’t need this.

Hello, we’re a group practice of under 20 providers. We have a new clinician who wants to enable self-scheduling, but all I am seeing is an on/off switch for ALL providers. This raises questions as to the ramifications of turning that on:Once it’s on, do all providers’ clients now have access to self-scheduling or are there more steps to make it available? Having it available to everyone on the flip of a switch sounds terrifying. (👎🏽) If there are more steps, what are they? Can find no guidance or tutorial in the KB (👎🏽) How are people who are using it finding the functionality? Easy, complicated, mixed? Please elaborate.Thanks in advance.

Has anyone figured out a way to account for the processing fees in Stripe when paying providers? I was told that there’s not a report that shows what providers are actually owed - minus the processing fee that changes depending on many factors and can’t be deducted using a simple formula in a spreadsheet. 

Hi, I’m curious to hear about other’s experience using Theranest. Are there medium size groups (15 clinicians) who like the product and have used it for a significant amount of time? 

Will the completed client intake documents still be stored under general documents ?

WE REALLY COULD USE THE ABILITY LIKE ms TO GRAB A FOLDER OR FOLDERS WITH DOCS INSIDE AND UPLOAD IN ONE CLICK.AND THE SAME FOR DOWNLOADS. 

I’m reaching out because I’m having some issues within Claims Services and Automation Settings.I am hoping to confirm how the automation is supposed to function. My goal is to have an invoice automatically created when a session status is changed from “Upcoming” to “Kept.” If I leave the automation settings as they are currently configured, will that occur automatically?Recently, I’ve noticed that claims are not consistently being created during the nightly process. I’m trying to determine whether I may have adjusted a setting that impacted this, or if something else is preventing claims from generating.If the invoice creation upon marking a session as “Kept” is not currently an automation feature, is that something that can be enabled or added?Thank you in advance for your help. I appreciate any clarification you can provide