Unanswered questions

How do you add a diagnosis code for a recently developed condition and only make it effective as of today forward?  We are finding when adding a diagnosis code today, it autopopulates to all previous invoices/statements (if they need to be re-created, which is not uncommon for our clients or insurance). 

I have clients regularly stating that they cannot find Superbills or “EOB type” to submit to insurance. They frequently need to access Superbills from months ago for various reasons.  Clients can see all the Appts, but there is nothing clickable and downloadable. Is there a way for clients to access past Superbills in ONE place in the portal without having to search through emails of paid Superbill “receipts”? AND without my admin having to send multiple Superbills one at a time all over again?  

How can I get the check number that I enter when processing the session to show on the statement I sent to the client?

What is the status field on the time add page.  Starting today we are getting an error saying “there is no status selected”.  Is anyone else experiencing this in Procentive?

Hi there Ensora Health FamWe currently use MCP 2.0We have a 3rd party who needs to view our claims for potential purchase. We need help configuring ERA'sHere's the question our 3rd party is having regarding reviewing our claims:Where are your ERAs configured to come into (your main clearinghouse)? The reconciliation tab on your EMR shows no incoming ERAs over the last month.Thank you in advance for your help!Best in Health, Drs. Ryan & Allyson Moore

I am trying to figure out how to view both a clinician’s availability and their scheduled appointments on the same screen in TheraNest. Right now I have to click back and forth between the calendar that shows the appointments scheduled and the availability tab, which is quite difficult. 

How is everyone adding fees for last-minute cancellations and no shows? While they are rare, I find they are often missed and the clients are not charged when they should have been. Since the therapists do not have access to billing, is there a way they can add a cancellation/ no-show fee or do I need to continue to do that manually. It would be helpful if there was an easier way to keep track of these. 

8-26-26 It appears that I have partially posted a payment but didn’t complete it.  Now I dont know how to go back in and either cancel the partial billing ot complete it.  I do know what payment it was but nothing shows me how to reopen it. Thanks

Has anyone found a way to import the PDMS-3 into Fusion?  The PDMS-2 is in the system, but I do not see the 3.

When an evaluation is complete and a Plan of Care is created, does the client Cases section automatically update with Visit Frequency or is that only manually updated?

We need a way to make it required to add insurance card photos for insurance clients. Preferably within the intake forms. There are soooo many TPAs out there now and billing needs to have the correct Payor ID and we can’t rely on clients to give us that correct information (some have trouble even providing a correct/complete ID number, let alone anything else). There also needs to be a way to request this information the same way we do with all the other forms they fill out in the portal.