We need a way to make it required to add insurance card photos for insurance clients. Preferably within the intake forms. There are soooo many TPAs out there now and billing needs to have the correct Payor ID and we can’t rely on clients to give us that correct information (some have trouble even providing a correct/complete ID number, let alone anything else). There also needs to be a way to request this information the same way we do with all the other forms they fill out in the portal.
Question
Insurance card photos as a requirement
Thank you for taking the time to share this feedback. We understand how important insurance card images can be for validating coverage information and identifying the correct payer details, especially with the growing number of TPAs and variations in insurance information provided by clients.
I've submitted a feature request on your behalf for our Product team to review. While creating a feature request does not guarantee that the functionality will be added, it ensures your feedback is documented and considered as the team evaluates future product enhancements and priorities.
For any future feature requests or product suggestions, please send them directly to theranest.support@ensorahealth.com so they can be properly tracked and reviewed.
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