General Questions

How do you access the new AI Assistant web based mobile app?

I got these back and wanted to know what it means. Should I change the DMS diagnosis?Remark: MA63 Remark: M81

Hi - if we have a client that is no longer active but has an insurance balance in Ensora - can we still deactivate them?

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: BillingProvider (85).I have contacted the insurance company but the claims are not in their system.   My support cases keep getting closed because when I reply to the email it comes back saying it cannot be delivered. How can I get some guidance for correcting this rejection reason ?

Will Eyemed ever work again?  I can’t get Apex to respond to my inquiry.

I have been unable to use the website properly for my scheduled VA appointments as there is always a notice saying my camera and don't have access. I have changed my settings to allow access and I also had Verizon verify my settings were correct. I am able to use my camera and mic on other besides this site. I am requesting help with this issue, please and thank you!

Burnout prevention is part of quality care. Share with your peers one realistic, repeatable practice that helps you recharge during the day—anything from a 5-minute reset (breathing, stretch, quick walk) to a boundary script that protects your time, a charting shortcut, or a team ritual that keeps stress in check. Tell us what you do, when you use it, and why it works.

I already have a Stripe account that I currently use for payments through Ensora, but I’d also like to add a Stripe payment option directly on my private website so clients can pay me there as well.How can I set that up? Specifically, how do I add a Stripe link or payment button to my website so that clients can pay me directly — and how does the payout timing work compared to Square?