Ensora Solutions

So since changing over to using Stripe, I do not see the person’s credit card listed on the “Bill to & insurance” page. Previously we could see that at least we had a credit card file right from this page, but now you have to click on “manage payment methods” in order to see if they have a card on file. I understand it is one extra click, but it just seemed faster if I saw that on their. Either that or when we go into the “Ledger” section and accept payment, it would show there too that they had a credit card on file. Is this something that can be changed?

Has anyone figured out a way to account for the processing fees in Stripe when paying providers? I was told that there’s not a report that shows what providers are actually owed - minus the processing fee that changes depending on many factors and can’t be deducted using a simple formula in a spreadsheet. 

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

Customer maintaince portal i do have  user name and passwird but i don’t have user name ?  what is that ? 

This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.