This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.
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Hi
Currently, there is no alert set up in the system, HOWEVER, our product team is evaluating the possibility of adding this feature to the application. When you have a product feature request like this, it’s a great idea to post it in our Ideas Portal. If you’ve never done this before, we have an article that walks you through the process: Submit a Feature Request.
In the interim, please note that all failed transmissions display on the Tasks page under Failed Prescriptions.
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