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Claim rejection

  • January 23, 2026
  • 1 reply
  • 11 views
M

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

1 reply

LVS
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  • LVS
  • Community Manager
  • January 23, 2026

​@manderson2026 thank you for your post! Since it sounds like this may be an issue particular to your account, I’m going to recommend that you file a ticket with our support team directly. The easiest way to do this is through our Support Hub. Please follow the instructions in the article below:
 

 

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