Ensora Community

TheranestWe really need a SAVE command when we configure a report especially when most of them are used and reused. All the regular financial and related systems have a save facility like Quickbooks and others.

I do not like the new look to the client info page. There is too much stuff going on at the top now. I never had trouble with the old page. Please get ride of all the duplicate info at the top. Especially the very top line of info. It is unnecessary. Also bring back the client portal button that says if the client portal is active or not.

As of the new update yesterday, February 11, 2026, the client profile page is down for my entire practice. We can’t access a LOT of information. Help and advice please.

I am running my first payroll report - we are missing charges from only one therapist… which setting am I missing for this one employee?? 

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual? 

Staying engaged between sessions can make such a difference for outcomes, no‑show rates, and how supported patients and families feel. In this thread, let’s swap the practical things you do to keep patients informed, encouraged, and connected in the “in‑between” time.Think about the small, repeatable habits that are working in your practice—whether you’re using client portals, reminders, messaging, or low‑tech check‑ins. 💖 Healing Heart badge reminder:Contributing thoughtful replies or starting a new topic in our Heart of Care: Patient Engagement discussions is one way to earn the limited‑time Healing Heart badge this month—especially when you’re:Sharing resources others can reuse Answering questions from peers Offering encouragement or concrete tips based on your experience

I’m experiencing a recurring scheduling issue in Theranest. When I schedule a new client and open the room selection dropdown, my therapy office shows as occupied, even though there is no appointment scheduled for that room at that time or on that day. Has anyone else experienced this problem and/or any suggestions in fixing it?

Thank you to everyone who joined our Fusion Forum session on Thursday, January 29! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇▶ Watch the RecordingYou can watch the recording by clicking the link above. Below are some timestamped key moments in the agenda if you prefer to skip ahead.07:05 – Welcome & session overview 12:50 – Industry trends shaping practice success in 2026 15:51 – Fusion direction and product roadmap 25:03 – Q&A💬 Q&A RecapWe did have some questions that were asked which our team was unable to cover due to time. Those questions have been listed below, along with answers from our experts.NOTE: We were excited to receive a number of Fusion feature suggestions from all webinar participants. Please be assured that all feature requests were recorded in an internal document and have been shared with our product teams for further analys

I am billing a timed code that is 30 minutes each unit. If I put the codes as timed, it tallies it per 15 minutes. I have entered the code as untimed but I need to bill 2 units per 1 hour. How do I add multiple units for this code?

Hello, I am up for yearly renewal and want to explore the new Theranest pricing. I’ve sent out a few messages starting in November of last year but I haven’t heard back. What is the process to changing to the new pricing? 

Sorry that Theranest decided to make it difficult for them to switch credit card billing.   Welcome Cash, Apple Pay, Venmo, Cash App, etc.   I guess I’ll just use a calendar.     

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

Attention TheraNest, Fusion, WebABA, and MCP3 customers!Join our Payments: Transition from Vantage to Stripe webinar every Monday at 1 PM EST to ensure a smooth and timely enrollment.✔ Learn what’s changing✔ Get step-by-step guidance✔ Ask your questions live Click on your preferred date from the list below to reserve your spot today and stay ahead of the transition!January 26 February 2 February 9 February 16 February 23 March 2 March 9 March 16 March 23 March 30

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

is theranest hippa cmpliant with copilot

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: BillingProvider (85).I have contacted the insurance company but the claims are not in their system.   My support cases keep getting closed because when I reply to the email it comes back saying it cannot be delivered. How can I get some guidance for correcting this rejection reason ?

Will Eyemed ever work again?  I can’t get Apex to respond to my inquiry.

We are extracting the data using the API, and in the raw skills data we only receive the value field. For Fluency-type targets, we don’t understand how that value is calculated.In Ensora, we can see additional information, but in the extraction we only receive values like 0.0222 (and similar). Could you please clarify how the value is calculated for these types of targets and what inputs are used in that calculation?

Is there a way to automate the creation of “Staff” in Procentive? Is there any sort of guide or way to import documents (like a CSV) to automate the creation of Staff? I would want to automate the “Staff”, “Role”, “Locations”, “Programs” tabs within.

Hi all, I’ve had several new clients report the same thing about signing up for an account in theranest. First, they rarely receive the first invitation or it goes to spam. If I send them the sign up or login link directly to their email, they still struggle and receive error messages. Some of my clients are savvy enough because they work in tech, and they’ve even tried to request a new password. Nothing works and I’ve had the same report from four different tech savvy new clients. I’ve reached out to tech support and they basically quoted the help page which I’ve already followed multiple times. It’s really aggravating for busy people to keep encountering this problem. Anyone else had this issue? Am I missing something? Any help appreciated. Thanks!

I feel as though a lot of our time is spent on helping clients navigate the portal, entering their insurance and payment information etc. It there a document I can download and share or a video for clients I can add to our intake emails to help them understand more and eliminate the time spent on helping them?  Or do I have to just copy and past all of the parts they have in the experience hub and create my own?  The challenge is we don’t have the client view of the portal only our therapist view. Let me know if anyone has done this. 

What does this message mean in the ERA’s and how do I handle allocating these?  

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into TenEleven using an HL7 v2 interface — specifically as either an MDM or ORU message type.While exploring your API documentation, we could only locate FHIR endpoints documentation that appear to support read‑only GET operations. Could you please confirm: Does TenEleven support an HL7 v2 interface (MDM/ORU) or similar mechanism for pushing clinical notes or documents into the eCR? If not currently supported, is there a possibility or plan to enable such support — or an alternative secure endpoint that allows document submission from external systems? Any guidance in this direction would be appreciated. Looking forward to hearing from you. Thanks,Shalin