Ensora Community

It would be nice if there was a “copy from last session” for the treatment plan like there is one for the progress notes. 

Is there a way to customize reports by place of service AND city client is in?

Does anyone know how to get rid of the  pink "Learn Here" dot on every page in TheraNest? It is distracting and annoying.  We are not idiots. We don’t need this.

Hello, we’re a group practice of under 20 providers. We have a new clinician who wants to enable self-scheduling, but all I am seeing is an on/off switch for ALL providers. This raises questions as to the ramifications of turning that on:Once it’s on, do all providers’ clients now have access to self-scheduling or are there more steps to make it available? Having it available to everyone on the flip of a switch sounds terrifying. (👎🏽) If there are more steps, what are they? Can find no guidance or tutorial in the KB (👎🏽) How are people who are using it finding the functionality? Easy, complicated, mixed? Please elaborate.Thanks in advance.

Has anyone figured out a way to account for the processing fees in Stripe when paying providers? I was told that there’s not a report that shows what providers are actually owed - minus the processing fee that changes depending on many factors and can’t be deducted using a simple formula in a spreadsheet. 

Hi, I’m curious to hear about other’s experience using Theranest. Are there medium size groups (15 clinicians) who like the product and have used it for a significant amount of time? 

We Hope to see the Client Details Page updated under Contacts. Currently it has fields to populate Home Phone, Mobile Phone and Email then the Emergency Contact so we have to use the Client Notes section field to populate the Caregivers Name to know who to call or download the intake forms to search this information. We would love to see new fields added to populate Caregiver 1 & Caregiver 2 name to make it clearer who to call for any business related needs!   

Hello,I am writing to share some feedback and suggestions regarding the client portal. While I enjoy using Theranest, I believe there are several opportunities to enhance the client-facing side of the platform to make it more aesthetic and user-friendly. Specifically, the following updates would be great: - Improved User Interface: A more modern and appealing design for the portal, particularly for the intake submission process. To be more competitive with other software.- Required Document Uploads: A feature that requires clients to upload photos of their ID and insurance cards within the intake forms.- Branding Customization: The ability to add company logos to the client portal, similar to the customization available on the clinician login page.

Hi we really need to be able to export the first name, and last name, and preferred name in any export into excel. It is needed for full identification, and we need to be able to sort by either of the 3 name identifiers.plse advise.thank you

Will the completed client intake documents still be stored under general documents ?

WE REALLY COULD USE THE ABILITY LIKE ms TO GRAB A FOLDER OR FOLDERS WITH DOCS INSIDE AND UPLOAD IN ONE CLICK.AND THE SAME FOR DOWNLOADS. 

I’d really like to see an addition to the ledger/invoice area so we can add EOBs or just general correspondence with insurance, etc. It would be nice if each invoice had that section but an overall tab might still be sufficient. 

I’m reaching out because I’m having some issues within Claims Services and Automation Settings.I am hoping to confirm how the automation is supposed to function. My goal is to have an invoice automatically created when a session status is changed from “Upcoming” to “Kept.” If I leave the automation settings as they are currently configured, will that occur automatically?Recently, I’ve noticed that claims are not consistently being created during the nightly process. I’m trying to determine whether I may have adjusted a setting that impacted this, or if something else is preventing claims from generating.If the invoice creation upon marking a session as “Kept” is not currently an automation feature, is that something that can be enabled or added?Thank you in advance for your help. I appreciate any clarification you can provide 

When making appointments, the appointment window has always had the annoying glitch of becoming too large when setting a telehealth appointment. Then you have to scroll down every single time to save the appointment. This is annoying when you have to do it over and over. All they have to do is to make the “notes” box smaller (and expandable) and not have it be a set size.Also, now the cursor does not automatically go to the client name box, so every time, you have to move the cursor manually back up to that box. Again, this is annoying when you have to do this over and over. For a while, this glitch was fixed, just long enough for us to get used to opening a new appointment window and starting to type. Now you start to type, realize the cursor is not in the name box, move the cursor and type again.  With all the wonderful new “fixes”, can’t Ensora just fix some of the little annoying things that make things unpleasant on a daily basis?

TheranestWe really need a SAVE command when we configure a report especially when most of them are used and reused. All the regular financial and related systems have a save facility like Quickbooks and others.

I do not like the new look to the client info page. There is too much stuff going on at the top now. I never had trouble with the old page. Please get ride of all the duplicate info at the top. Especially the very top line of info. It is unnecessary. Also bring back the client portal button that says if the client portal is active or not.

As of the new update yesterday, February 11, 2026, the client profile page is down for my entire practice. We can’t access a LOT of information. Help and advice please.

I am running my first payroll report - we are missing charges from only one therapist… which setting am I missing for this one employee?? 

Cannot figure out if batch claims corrections are possible. We have to correct about 2k claims to include a modifier and different fee. Is there a way to do this that isn’t one-by-on and entirely manual? 

Staying engaged between sessions can make such a difference for outcomes, no‑show rates, and how supported patients and families feel. In this thread, let’s swap the practical things you do to keep patients informed, encouraged, and connected in the “in‑between” time.Think about the small, repeatable habits that are working in your practice—whether you’re using client portals, reminders, messaging, or low‑tech check‑ins. 💖 Healing Heart badge reminder:Contributing thoughtful replies or starting a new topic in our Heart of Care: Patient Engagement discussions is one way to earn the limited‑time Healing Heart badge this month—especially when you’re:Sharing resources others can reuse Answering questions from peers Offering encouragement or concrete tips based on your experience

I’m experiencing a recurring scheduling issue in Theranest. When I schedule a new client and open the room selection dropdown, my therapy office shows as occupied, even though there is no appointment scheduled for that room at that time or on that day. Has anyone else experienced this problem and/or any suggestions in fixing it?

Thank you to everyone who joined our Fusion Forum session on Thursday, January 29! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇▶ Watch the RecordingYou can watch the recording by clicking the link above. Below are some timestamped key moments in the agenda if you prefer to skip ahead.07:05 – Welcome & session overview 12:50 – Industry trends shaping practice success in 2026 15:51 – Fusion direction and product roadmap 25:03 – Q&A💬 Q&A RecapWe did have some questions that were asked which our team was unable to cover due to time. Those questions have been listed below, along with answers from our experts.NOTE: We were excited to receive a number of Fusion feature suggestions from all webinar participants. Please be assured that all feature requests were recorded in an internal document and have been shared with our product teams for further analys

I am billing a timed code that is 30 minutes each unit. If I put the codes as timed, it tallies it per 15 minutes. I have entered the code as untimed but I need to bill 2 units per 1 hour. How do I add multiple units for this code?

Hello, I am up for yearly renewal and want to explore the new Theranest pricing. I’ve sent out a few messages starting in November of last year but I haven’t heard back. What is the process to changing to the new pricing?