Ensora Community

We’re hosting a live, hour-long AMA in honor of World Mental Health Day focused on how telehealth can help expand access and strengthen community engagement. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights using telehealth to break down barriers to mental health treatment, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 9 at 11 AM CT on ZoomFormat: Your questions → live answersWhat this AMA is aboutOur expert can explore topics in this session such as:Low-barrier virtual groups to reach more patients No-show reduction tactics that boost attendance Digital equity tips for inclusive access Boundaries and consent basics for outreach eventsHow to participate Reply below with your question. One question per reply helps us track and triage. Upvote questio

Every time I put a new appointment into my calendar, it says this….what am I missing here?? Every “knowledge base” article the pictures do not look like mine?Thanks 

Our practice uses Ensora Rehab Therapy (formerly Fusion) to manage the practice, scheduling and billing for OT/ST/ABA therapy; and  Ensora Data Collection (Catalyst). Scheduling ABA Therapy in Rehab Suite is proving to be a challenge as we grow the program, due to nuances such as supervision. Is anyone using Rehab with ABA and Catalyst together, even though we’ve been told they don’t integrate completely? If so, would love to know how it’s working, and if you are satisfied.

This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.

So, who else is using this and what do you think of it? I can't decide whether or not to implement this or not. I’m a little worried about the HIPAA implications and possible issues. 👀 

Do others have the issue where therapists are not seeing appointments on the data collection app, but do in their Codemetro web? We deal with this every week and wanted to know if there is a workaround or an order to the process, so they are not missing the appointments on their Data collection app. We require them to choose a session before publishing to ensure the appointment is auto rendered. 

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When someone replies to your question in the Ensora Health Experience Hub, marking their response as the Best Answer helps others quickly find the solution. It also acknowledges the person who helped and keeps the community knowledge base clean, organized, and useful. Jump to Section:Step 1: Log in to the Experience Hub   Step 2: Go to Your Question Thread  Step 3: Find the Most Helpful Reply and Mark as Best Answer  Related Articles Step 1: Log in to the Experience Hub  You must be logged in to mark a reply as the best answer.  To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/   In the upper right-hand corner of the home page, click the Login button. Then click the large button that says Login with your Support Hub Account.  Sign in using your Ensora Health Support Hub credentials. If you have never logged in before or have questions about logging in, please read Logging into the Customer Expe

Thanks to everyone who joined today’s AMA with Joy T! The live session on September 18 (10–11 AM CT) is now complete. To keep things tidy, this thread is now closed to new questions.▶️ Watch the recordingKeep the conversation going: Start a new question in the Rehab Therapy discussion forum Join our next AMA:  PHI reminder: Please do not share protected health information. Redact names, DOBs, addresses, and any identifiers.