Ensora Community

I have been unable to use the website properly for my scheduled VA appointments as there is always a notice saying my camera and don't have access. I have changed my settings to allow access and I also had Verizon verify my settings were correct. I am able to use my camera and mic on other besides this site. I am requesting help with this issue, please and thank you!

We’re hosting a live, 30 minute AMA focused on the Ensora Mental Health platform. The theme is person-first, trauma-informed note templates; portal-ready summaries; team handoffs that preserve dignity; and using Ensora Mental Health tools (templates, smart fields, permissions) to align language with advocacy. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a crisis-ready telehealth workflow, any Ensora Mental Health platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 30 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

When attempting to send an Eligibility Report for a payer we currently only have the option to add our Group NPI as the “Provider” instead of each clinician’s NPI as a provider.  How do I add each clinician’s NPI to these requests?  Their NPI’s are listed in their user profiles.  

Hi all,I’m looking for someone who can handle both in-network and out-of-network billing. Ensora currently only supports in-network billing, so I’m exploring other options. If anyone is available or can recommend someone, please contact me at oliverolwyn007@gmail.com. My website is www.oliverolwyn.com 

Hello everyone!Can someone point me to the guidance on how the new Contact Network actually functions for the Appointment Reminders? Specifically for Parents (who are active clients) and whose children (are active clients). How do the appointment reminders function on their end? Additionally - when a Parent is active with one therapist, and their child is active with another therapist, and the “Reminders Log” is used for communications - it uses the one phone number for both thereby sending notifications to both Therapists.If the answer to that is to NOT put a phone number in the minor client’s account - then we will have no way to know if the reminder goes out as there does not seem to be an “automated” function that appears on the agenda to confirm or cancel from the reminders sent through the Contact Network. - Unless I’m missing something here? Thanks in advance for any guidance or education provided here. P.s. No how idea to create actual tags needed for this topic...”Appointment

A timely filing denial is when an insurance company rejects a medical claim because it was submitted after the deadline. Denial Code CO29When thinking about submitting claims on time, there are two time frames to keep in mind: The time from when the initial claim was submitted,  and the time from when it was denied or resubmitted. Each Payer has their number of days requirement--based on one of the above and if the provider is in network or out of network.For Example:  AmerigroupParticipating Providers: 180 days Non-Participating Providers: 365 daysGood news! With TheraNest, when you utilize a Partnered Clearinghouse vs. a non partnered clearinghouse, our team is able to provide a timely filing letter from the clearinghouse at your request to accompany the supporting documents you have.

We’re hosting a live, 30 minute AMA focused on the Ensora Telehealth platform. The theme isbuilding veteran friendly workflows: intake questions that reduce stigma, community resource loops, warm handoffs, and telehealth group facilitation. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a veteran friendly telehealth workflow, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: November 6 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

Burnout prevention is part of quality care. Share with your peers one realistic, repeatable practice that helps you recharge during the day—anything from a 5-minute reset (breathing, stretch, quick walk) to a boundary script that protects your time, a charting shortcut, or a team ritual that keeps stress in check. Tell us what you do, when you use it, and why it works.

I already have a Stripe account that I currently use for payments through Ensora, but I’d also like to add a Stripe payment option directly on my private website so clients can pay me there as well.How can I set that up? Specifically, how do I add a Stripe link or payment button to my website so that clients can pay me directly — and how does the payout timing work compared to Square?

Is this possible?

In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583. 

We asked in the Ensora Mental Health FB group—now it’s time to decide. Cast your vote on what would make the Ensora Community Hub a daily go-to for you.How to vote: Pick one option below.When: Voting is open through October 3, 5 PM CST.What happens next: We’ll announce the winning idea(s) on October 6 and open a “Build With Us” thread so you can contribute more in comments.Remember, two clicks now = more of what you want to see and a better Community all year.

We’re hosting a live, hour-long AMA in honor of World Mental Health Day focused on how telehealth can help expand access and strengthen community engagement. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights using telehealth to break down barriers to mental health treatment, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 9 at 11 AM CT on ZoomFormat: Your questions → live answersWhat this AMA is aboutOur expert can explore topics in this session such as:Low-barrier virtual groups to reach more patients No-show reduction tactics that boost attendance Digital equity tips for inclusive access Boundaries and consent basics for outreach eventsHow to participate Reply below with your question. One question per reply helps us track and triage. Upvote questio

Every time I put a new appointment into my calendar, it says this….what am I missing here?? Every “knowledge base” article the pictures do not look like mine?Thanks 

Our practice uses Ensora Rehab Therapy (formerly Fusion) to manage the practice, scheduling and billing for OT/ST/ABA therapy; and  Ensora Data Collection (Catalyst). Scheduling ABA Therapy in Rehab Suite is proving to be a challenge as we grow the program, due to nuances such as supervision. Is anyone using Rehab with ABA and Catalyst together, even though we’ve been told they don’t integrate completely? If so, would love to know how it’s working, and if you are satisfied.

This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.

So, who else is using this and what do you think of it? I can't decide whether or not to implement this or not. I’m a little worried about the HIPAA implications and possible issues. 👀 

Do others have the issue where therapists are not seeing appointments on the data collection app, but do in their Codemetro web? We deal with this every week and wanted to know if there is a workaround or an order to the process, so they are not missing the appointments on their Data collection app. We require them to choose a session before publishing to ensure the appointment is auto rendered. 

The Ensora Health Community Hub is a space for shared learning and peer support. Occasionally, user-generated content—like questions, threads, or comments—may need moderator review if it’s off-topic, incorrect, or violates community guidelines. Reporting such content helps ensure our community remains safe, useful, and on-point. Jump to Section:Step 1: Log in to the Experience Hub   Step 2: Locate the Content you Want to Report  Step 3: Report the Content  What Happens After Reporting?  Why Reporting Matters  Related ArticlesStep 1: Log in to the Experience Hub  You must sign in to flag content. To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/  In the upper right-hand corner of the home page, click the Login button. Then click the large button that says Login with your Support Hub Account. Sign in using your Ensora Health Support Hub credentials. If you have never logged in before or have quest

Badges recognize your contributions, celebrate milestones, and highlight your expertise. This showcase gives you a complete look at the badges currently available in the Ensora Health Community Hub—including how to earn them. Want to know why badges matter? Read our overview: Badges in the Community HubJump to Section:Getting Started Badges Engagement Badges Solution Badges Milestone Badges Event Badges Seasonal Badges Getting Started BadgesCelebrate your first steps in the community.Badge Description How to Earn First Impressions   Awarded to new members who take the first step in joining our community by completing their profile and introducing themselves in the New Members Thread.  Complete your profile Introduce yourself in the New Members Thread Community Newbie   This badge recognizes a user's initial contributions and encourages them to continue engaging with others in this space.  Post one question or a conversation in any of the Commun

Subscribing to threads or categories in the Ensora Health Experience Hub ensures you never miss important updates. You’ll receive notifications when new replies are posted in a thread you’re following or when new topics appear in a category you care about. Jump to Section: Log in to the Experience Hub Subscribe to a Single Thread  Subscribe to a Category  Unsubscribe From Threads  Unsubscribe From Categories  Knowing When to Subscribe Log in to the Experience HubYou must be logged in to manage subscriptions.  To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/  In the upper right-hand corner of the home page, click the Login button. Then click the large button that says Login with your Support Hub Account.   Sign in using your Ensora Health Support Hub credentials. If you have never logged in before or have questions about logging in, please read Logging into the Customer Experience Hub  [Back to

When someone replies to your question in the Ensora Health Experience Hub, marking their response as the Best Answer helps others quickly find the solution. It also acknowledges the person who helped and keeps the community knowledge base clean, organized, and useful. Jump to Section:Step 1: Log in to the Experience Hub   Step 2: Go to Your Question Thread  Step 3: Find the Most Helpful Reply and Mark as Best Answer  Related Articles Step 1: Log in to the Experience Hub  You must be logged in to mark a reply as the best answer.  To access the Hub, navigate to the website URL. You can find it in your welcome email OR simply type in https://experience.ensorahealth.com/   In the upper right-hand corner of the home page, click the Login button. Then click the large button that says Login with your Support Hub Account.  Sign in using your Ensora Health Support Hub credentials. If you have never logged in before or have questions about logging in, please read Logging into the Customer Expe