Ensora Community

Rehab Therapy Suite is returning to the Fusion name you know and trust. Watch for it across everything we do in the coming weeks.

Ensora Mental Health is returning to the TheraNest name you know and trust. Watch for it across everything we do in the coming weeks.

Ensora Health offices will be closed Tuesday, November 11 in observance of Veterans Day. We honor and thank all who have served. We’ll resume normal hours on Wednesday, November 12. Emergency support is still available at 877-288-5583.

Customer maintaince portal i do have  user name and passwird but i don’t have user name ?  what is that ? 

Does anyone use Ensora for Targeted Case Management in Texas? 

We use lots of dynamic forms and they are helpful.But we really need to be able to create a new form that will prepopulate a custom field in a new form by linking it to an existing standard field in Theranest (just like we can already do with Client Name date of birth,etc.)So when the custom form is displayed/printed/(exported?) it just takes whatever is in that linked standard field already and inserts it.(doesnt save it in the custom form field).Everyone could use this feature to help automate processes and minimize thrashing around in the Thera program for certain key data used frequently in the practice.So all those developer requests for "Add custom options for dynamic forms" would go away with users able to get what they need!anyone like this??

hellowe have recently added these 2 related needs to New features needed but response was unavailable now:-Download multiple files-Download multiple folders w/multiple folders & filesWe need to dnld multiple files and folders from general documents tab for managing data outside Theranest. It is a burden to not have this basic file/folder manipulation capability.Does anyone have a way around it other than “one at a time”?? 

November is all about appreciation. Earn the limited-time Attitude of Gratitude badge by helping our community feel seen and valued—share thoughtful thanks, highlight helpful peers, and add meaningful reflections in our Thanksgiving-themed gratitude discussions. How to earn (Nov 1–30): Attend at least one featured event and/or Contribute 2+ meaningful replies or a new topic in the designated wellness threads. What counts: Posts in the threads and attendance at events linked below. Events and threads will be added as the month advances, so be sure to check regularly for ways to participate! We’ll tally participation through the end of November and award badges the first week of December. Be well and be mindful!Jump in: 

Curious, does anyone know of a voice transcription product that would be compatible with clinical charting in Procentive?

Is the screen share feature available for virtual groups?

I recently had to update my payment method for my Ensora subscription and now text reminders aren’t going out. I have checked the settings in my profile and email reminders are turned on but I don’t see anywhere to turn text reminders back on. I really rely on that feature so my clients are able to cancel via text 24-hours prior to their appointment time. This setting is turned on (see attached screenshot) but it’s not clear whether it’s email or text. I previously had emails go out 48-hours prior to the appointment and texts go out 24-hours prior. Help please? 

I have been unable to use the website properly for my scheduled VA appointments as there is always a notice saying my camera and don't have access. I have changed my settings to allow access and I also had Verizon verify my settings were correct. I am able to use my camera and mic on other besides this site. I am requesting help with this issue, please and thank you!

We’re hosting a live, 30 minute AMA focused on the Ensora Mental Health platform. The theme is person-first, trauma-informed note templates; portal-ready summaries; team handoffs that preserve dignity; and using Ensora Mental Health tools (templates, smart fields, permissions) to align language with advocacy. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a crisis-ready telehealth workflow, any Ensora Mental Health platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 30 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

When attempting to send an Eligibility Report for a payer we currently only have the option to add our Group NPI as the “Provider” instead of each clinician’s NPI as a provider.  How do I add each clinician’s NPI to these requests?  Their NPI’s are listed in their user profiles.  

Hi all,I’m looking for someone who can handle both in-network and out-of-network billing. Ensora currently only supports in-network billing, so I’m exploring other options. If anyone is available or can recommend someone, please contact me at oliverolwyn007@gmail.com. My website is www.oliverolwyn.com 

Hello everyone!Can someone point me to the guidance on how the new Contact Network actually functions for the Appointment Reminders? Specifically for Parents (who are active clients) and whose children (are active clients). How do the appointment reminders function on their end? Additionally - when a Parent is active with one therapist, and their child is active with another therapist, and the “Reminders Log” is used for communications - it uses the one phone number for both thereby sending notifications to both Therapists.If the answer to that is to NOT put a phone number in the minor client’s account - then we will have no way to know if the reminder goes out as there does not seem to be an “automated” function that appears on the agenda to confirm or cancel from the reminders sent through the Contact Network. - Unless I’m missing something here? Thanks in advance for any guidance or education provided here. P.s. No how idea to create actual tags needed for this topic...”Appointment

A timely filing denial is when an insurance company rejects a medical claim because it was submitted after the deadline. Denial Code CO29When thinking about submitting claims on time, there are two time frames to keep in mind: The time from when the initial claim was submitted,  and the time from when it was denied or resubmitted. Each Payer has their number of days requirement--based on one of the above and if the provider is in network or out of network.For Example:  AmerigroupParticipating Providers: 180 days Non-Participating Providers: 365 daysGood news! With TheraNest, when you utilize a Partnered Clearinghouse vs. a non partnered clearinghouse, our team is able to provide a timely filing letter from the clearinghouse at your request to accompany the supporting documents you have.

We’re hosting a live, 30 minute AMA focused on the Ensora Telehealth platform. The theme isbuilding veteran friendly workflows: intake questions that reduce stigma, community resource loops, warm handoffs, and telehealth group facilitation. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a veteran friendly telehealth workflow, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: November 6 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

Burnout prevention is part of quality care. Share with your peers one realistic, repeatable practice that helps you recharge during the day—anything from a 5-minute reset (breathing, stretch, quick walk) to a boundary script that protects your time, a charting shortcut, or a team ritual that keeps stress in check. Tell us what you do, when you use it, and why it works.

I already have a Stripe account that I currently use for payments through Ensora, but I’d also like to add a Stripe payment option directly on my private website so clients can pay me there as well.How can I set that up? Specifically, how do I add a Stripe link or payment button to my website so that clients can pay me directly — and how does the payout timing work compared to Square?

Is this possible?

In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583. 

We asked in the Ensora Mental Health FB group—now it’s time to decide. Cast your vote on what would make the Ensora Community Hub a daily go-to for you.How to vote: Pick one option below.When: Voting is open through October 3, 5 PM CST.What happens next: We’ll announce the winning idea(s) on October 6 and open a “Build With Us” thread so you can contribute more in comments.Remember, two clicks now = more of what you want to see and a better Community all year.