Ensora Community

Hello everyone!Can someone point me to the guidance on how the new Contact Network actually functions for the Appointment Reminders? Specifically for Parents (who are active clients) and whose children (are active clients). How do the appointment reminders function on their end? Additionally - when a Parent is active with one therapist, and their child is active with another therapist, and the “Reminders Log” is used for communications - it uses the one phone number for both thereby sending notifications to both Therapists.If the answer to that is to NOT put a phone number in the minor client’s account - then we will have no way to know if the reminder goes out as there does not seem to be an “automated” function that appears on the agenda to confirm or cancel from the reminders sent through the Contact Network. - Unless I’m missing something here? Thanks in advance for any guidance or education provided here. P.s. No how idea to create actual tags needed for this topic...”Appointment

A timely filing denial is when an insurance company rejects a medical claim because it was submitted after the deadline. Denial Code CO29When thinking about submitting claims on time, there are two time frames to keep in mind: The time from when the initial claim was submitted,  and the time from when it was denied or resubmitted. Each Payer has their number of days requirement--based on one of the above and if the provider is in network or out of network.For Example:  AmerigroupParticipating Providers: 180 days Non-Participating Providers: 365 daysGood news! With TheraNest, when you utilize a Partnered Clearinghouse vs. a non partnered clearinghouse, our team is able to provide a timely filing letter from the clearinghouse at your request to accompany the supporting documents you have.

We’re hosting a live, 30 minute AMA focused on the Ensora Telehealth platform. The theme isbuilding veteran friendly workflows: intake questions that reduce stigma, community resource loops, warm handoffs, and telehealth group facilitation. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights building a veteran friendly telehealth workflow, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: November 6 at 1 PM CT on ZoomFormat: Your questions → live answers How to participate Reply below with your question. One question per reply helps us track and triage. Upvote questions you want prioritized. Join the Zoom at event time for live discussion and follow-ups.

Burnout prevention is part of quality care. Share with your peers one realistic, repeatable practice that helps you recharge during the day—anything from a 5-minute reset (breathing, stretch, quick walk) to a boundary script that protects your time, a charting shortcut, or a team ritual that keeps stress in check. Tell us what you do, when you use it, and why it works.

I already have a Stripe account that I currently use for payments through Ensora, but I’d also like to add a Stripe payment option directly on my private website so clients can pay me there as well.How can I set that up? Specifically, how do I add a Stripe link or payment button to my website so that clients can pay me directly — and how does the payout timing work compared to Square?

Is this possible?

In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583. 

We asked in the Ensora Mental Health FB group—now it’s time to decide. Cast your vote on what would make the Ensora Community Hub a daily go-to for you.How to vote: Pick one option below.When: Voting is open through October 3, 5 PM CST.What happens next: We’ll announce the winning idea(s) on October 6 and open a “Build With Us” thread so you can contribute more in comments.Remember, two clicks now = more of what you want to see and a better Community all year.

We’re hosting a live, hour-long AMA in honor of World Mental Health Day focused on how telehealth can help expand access and strengthen community engagement. This thread is your place to pre-submit questions—and it will stay open up to and through the end of the event so you can keep the conversation going. All platform questions welcome: While this AMA spotlights using telehealth to break down barriers to mental health treatment, any Ensora Telehealth platform questions are encouraged. If it helps you deliver better care, ask away. Live session: October 9 at 11 AM CT on ZoomFormat: Your questions → live answersWhat this AMA is aboutOur expert can explore topics in this session such as:Low-barrier virtual groups to reach more patients No-show reduction tactics that boost attendance Digital equity tips for inclusive access Boundaries and consent basics for outreach eventsHow to participate Reply below with your question. One question per reply helps us track and triage. Upvote questio

Every time I put a new appointment into my calendar, it says this….what am I missing here?? Every “knowledge base” article the pictures do not look like mine?Thanks 

Our practice uses Ensora Rehab Therapy (formerly Fusion) to manage the practice, scheduling and billing for OT/ST/ABA therapy; and  Ensora Data Collection (Catalyst). Scheduling ABA Therapy in Rehab Suite is proving to be a challenge as we grow the program, due to nuances such as supervision. Is anyone using Rehab with ABA and Catalyst together, even though we’ve been told they don’t integrate completely? If so, would love to know how it’s working, and if you are satisfied.

This might be a product suggestion unless there’s a way to do it in the platform that I’m not seeing. I would love to know if there is a way to send the doctors an email or some other alert to let them know if a prescription failed to transmit to the pharmacy? We often do not know if a prescription failed to get transmitted to the pharmacy until the patient goes there and discovers that the pharmacy never received it.

So, who else is using this and what do you think of it? I can't decide whether or not to implement this or not. I’m a little worried about the HIPAA implications and possible issues. 👀 

Do others have the issue where therapists are not seeing appointments on the data collection app, but do in their Codemetro web? We deal with this every week and wanted to know if there is a workaround or an order to the process, so they are not missing the appointments on their Data collection app. We require them to choose a session before publishing to ensure the appointment is auto rendered. 

Thanks to everyone who joined today’s AMA with Joy T! The live session on September 18 (10–11 AM CT) is now complete. To keep things tidy, this thread is now closed to new questions.▶️ Watch the recordingKeep the conversation going: Start a new question in the Rehab Therapy discussion forum Join our next AMA:  PHI reminder: Please do not share protected health information. Redact names, DOBs, addresses, and any identifiers.