Ensora Community

Hi all, I’ve had several new clients report the same thing about signing up for an account in theranest. First, they rarely receive the first invitation or it goes to spam. If I send them the sign up or login link directly to their email, they still struggle and receive error messages. Some of my clients are savvy enough because they work in tech, and they’ve even tried to request a new password. Nothing works and I’ve had the same report from four different tech savvy new clients. I’ve reached out to tech support and they basically quoted the help page which I’ve already followed multiple times. It’s really aggravating for busy people to keep encountering this problem. Anyone else had this issue? Am I missing something? Any help appreciated. Thanks!

I feel as though a lot of our time is spent on helping clients navigate the portal, entering their insurance and payment information etc. It there a document I can download and share or a video for clients I can add to our intake emails to help them understand more and eliminate the time spent on helping them?  Or do I have to just copy and past all of the parts they have in the experience hub and create my own?  The challenge is we don’t have the client view of the portal only our therapist view. Let me know if anyone has done this. 

What does this message mean in the ERA’s and how do I handle allocating these?  

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into TenEleven using an HL7 v2 interface — specifically as either an MDM or ORU message type.While exploring your API documentation, we could only locate FHIR endpoints documentation that appear to support read‑only GET operations. Could you please confirm: Does TenEleven support an HL7 v2 interface (MDM/ORU) or similar mechanism for pushing clinical notes or documents into the eCR? If not currently supported, is there a possibility or plan to enable such support — or an alternative secure endpoint that allows document submission from external systems? Any guidance in this direction would be appreciated. Looking forward to hearing from you. Thanks,Shalin

Is there a standard or ideal way to set up psychologists in the system? Is there a difference between psychologist and other clinicians (therapists)? Also, can psychologists have different documents in their ‘standard’ documents compared to other clinicians?

Is there a way to set alerts or notifications for a Supervisee to sign/complete reports?Our clinic has practicum students and interns that complete documentation that is reviewed by supervisors. The process for giving them feedback is cumbersome and can present privacy & security challenges if the supervisor and supervisee are not able to meet synchronously to review. Is there plan for adding functionality to allow a supervisor to provide feedback on a documentation and return it to the staff to correct - and then route back for signature? (similar to the way the Supervisor gets the alert and can sign their reports? Then the report would get returned to the Supervisor for final signature. 

Are Theranest clients able to complete general documents (ie, intake, credit card, insurance, etc) after the client is archived?

While there are a number of reports in Theranest/Ensora, they do not meet the needs of the practice. There are a large number of discrete data fields within Theranest that can be used in making customized reports. When will functionality for customized reports be enabled? In the “old community forum” it has been brought up many times over the years and there are over 600 votes for it. This is a basic capability that is needed to manage business and clinical operations. We completed a review of all reports to identify the data elements in each of them to see if it contains information that we need. These are just some of the gaps that were identified.Detailed Attendance Need to be able to differentiate between clients that are students and clients that are from the community.  Need to differentiate by appointment type  Appointment Status We have to run a cancel and Rescheduled report in conjunction with the No show show report and manipulate that data in excel to get all the informati

My provider is not able to prescribe controlled substances all of a sudden. As an admin. I need to approved something but don’t know where to go to do this? 

When burnout starts creeping in, what helps you bounce back?According to our Future of Therapy report, 82% of therapists experience burnout, and nearly a third describe it as extreme.Vote in the poll and share your own strategies to combat burnout in the comments below 👇

As AI becomes more common, what will matter most for keeping therapy human?AI already supports many therapists’ daily work—but how we use it matters. In our Future of Therapy report, clinicians emphasized protecting the “human” side of care. What do you think?Cast your vote and tell us why in the comments 👇

This is our community’s Wall of Gratitude—a living thread to celebrate the people, tips, and moments that helped you care for clients and each other this year. Add a short thank-you, a quick story, or a shout-out to a peer or team. Keep it specific and kind.How to participate: Post a thank-you (2–4 sentences is perfect). Tag the person/team if they’re in the community. Bonus: Share one lesson or resource others can reuse. Upvote gratitude posts that resonate. Prompts to spark your post: “I’m grateful to ___ for ___ because it helped me ___.” “One moment that reminded me why this work matters…” “A resource/process I’m thankful for this year is ___; it saved ___.” “Shout-out to our ___ team for ___—you made a difference.” Optional template (copy/paste): Grateful for: [Name/Team]Because: [What they did + impact]Ripple effect: [How it helped clients/colleagues/you]Pay it forward: [Tip, link, or resource—no PHI] Notes: Kindness over perfection. Stories, short lists, and shout-ou

Rehab Therapy Suite is returning to the Fusion name you know and trust. Watch for it across everything we do in the coming weeks.

Ensora Mental Health is returning to the TheraNest name you know and trust. Watch for it across everything we do in the coming weeks.

Ensora Health offices will be closed Tuesday, November 11 in observance of Veterans Day. We honor and thank all who have served. We’ll resume normal hours on Wednesday, November 12. Emergency support is still available at 877-288-5583.

Customer maintaince portal i do have  user name and passwird but i don’t have user name ?  what is that ? 

Does anyone use Ensora for Targeted Case Management in Texas? 

We use lots of dynamic forms and they are helpful.But we really need to be able to create a new form that will prepopulate a custom field in a new form by linking it to an existing standard field in Theranest (just like we can already do with Client Name date of birth,etc.)So when the custom form is displayed/printed/(exported?) it just takes whatever is in that linked standard field already and inserts it.(doesnt save it in the custom form field).Everyone could use this feature to help automate processes and minimize thrashing around in the Thera program for certain key data used frequently in the practice.So all those developer requests for "Add custom options for dynamic forms" would go away with users able to get what they need!anyone like this??

hellowe have recently added these 2 related needs to New features needed but response was unavailable now:-Download multiple files-Download multiple folders w/multiple folders & filesWe need to dnld multiple files and folders from general documents tab for managing data outside Theranest. It is a burden to not have this basic file/folder manipulation capability.Does anyone have a way around it other than “one at a time”?? 

November is all about appreciation. Earn the limited-time Attitude of Gratitude badge by helping our community feel seen and valued—share thoughtful thanks, highlight helpful peers, and add meaningful reflections in our Thanksgiving-themed gratitude discussions. How to earn (Nov 1–30): Attend at least one featured event and/or Contribute 2+ meaningful replies or a new topic in the designated wellness threads. What counts: Posts in the threads and attendance at events linked below. Events and threads will be added as the month advances, so be sure to check regularly for ways to participate! We’ll tally participation through the end of November and award badges the first week of December. Be well and be mindful!Jump in: 

Curious, does anyone know of a voice transcription product that would be compatible with clinical charting in Procentive?

Is the screen share feature available for virtual groups?

I recently had to update my payment method for my Ensora subscription and now text reminders aren’t going out. I have checked the settings in my profile and email reminders are turned on but I don’t see anywhere to turn text reminders back on. I really rely on that feature so my clients are able to cancel via text 24-hours prior to their appointment time. This setting is turned on (see attached screenshot) but it’s not clear whether it’s email or text. I previously had emails go out 48-hours prior to the appointment and texts go out 24-hours prior. Help please?