Ensora Community

Sorry that Theranest decided to make it difficult for them to switch credit card billing.   Welcome Cash, Apple Pay, Venmo, Cash App, etc.   I guess I’ll just use a calendar.     

We’re excited to announce the launch of the Ensora Health Certification Program, a new initiative designed to help you deepen your product expertise, build confidence in your daily workflows, and earn recognition for your professional skills. Today, we’re introducing the very first certification in this program—the TheraNest Certification, now available exclusively in the Ensora Experience Hub. This certification is designed for experienced TheraNest users who want to strengthen their practice management skills and showcase their proficiency across core features and workflows. With the TheraNest Certification, you can:  Improve efficiency in your day-to-day TheraNest workflows  Build confidence around compliance and patient-centered care  Stand out as a verified TheraNest product expert  Earn a digital badge to share on LinkedIn and other professional profiles  The certification is self-guided, takes about six hours to complete, and is best suited for users with at least 90 days of 

The claim is being rejected with the message, “A supervisor with a valid NPI is required.” We are already using the correct NPI, but the claim continues to be rejected with the same error.

Attention TheraNest, Fusion, WebABA, and MCP3 customers!Join our Payments: Transition from Vantage to Stripe webinar every Monday at 1 PM EST to ensure a smooth and timely enrollment.✔ Learn what’s changing✔ Get step-by-step guidance✔ Ask your questions live Click on your preferred date from the list below to reserve your spot today and stay ahead of the transition!January 26 February 2 February 9 February 16 February 23 March 2 March 9 March 16 March 23 March 30

Hi,I have patients with BCBS. Their claims failed to file and the reason is output exception… How do I correct this so I can refile correctly?

We are looking for a way to list patients and their patient ids. It doesn’t look like its an available option for reports. Are we wrong and missing something? Is there another way to export patients along with their patient id?

is theranest hippa cmpliant with copilot

I have several claims for Blue Cross Blue Shield of Alabama all with the same rejection code, REJECTION: Status Details - Category Code: (A4) The claim/encounter can not be found in the adjudication system., Status: Entity not found., Entity: BillingProvider (85).I have contacted the insurance company but the claims are not in their system.   My support cases keep getting closed because when I reply to the email it comes back saying it cannot be delivered. How can I get some guidance for correcting this rejection reason ?

Will Eyemed ever work again?  I can’t get Apex to respond to my inquiry.

We are extracting the data using the API, and in the raw skills data we only receive the value field. For Fluency-type targets, we don’t understand how that value is calculated.In Ensora, we can see additional information, but in the extraction we only receive values like 0.0222 (and similar). Could you please clarify how the value is calculated for these types of targets and what inputs are used in that calculation?

Is there a way to automate the creation of “Staff” in Procentive? Is there any sort of guide or way to import documents (like a CSV) to automate the creation of Staff? I would want to automate the “Staff”, “Role”, “Locations”, “Programs” tabs within.

Hi all, I’ve had several new clients report the same thing about signing up for an account in theranest. First, they rarely receive the first invitation or it goes to spam. If I send them the sign up or login link directly to their email, they still struggle and receive error messages. Some of my clients are savvy enough because they work in tech, and they’ve even tried to request a new password. Nothing works and I’ve had the same report from four different tech savvy new clients. I’ve reached out to tech support and they basically quoted the help page which I’ve already followed multiple times. It’s really aggravating for busy people to keep encountering this problem. Anyone else had this issue? Am I missing something? Any help appreciated. Thanks!

I feel as though a lot of our time is spent on helping clients navigate the portal, entering their insurance and payment information etc. It there a document I can download and share or a video for clients I can add to our intake emails to help them understand more and eliminate the time spent on helping them?  Or do I have to just copy and past all of the parts they have in the experience hub and create my own?  The challenge is we don’t have the client view of the portal only our therapist view. Let me know if anyone has done this. 

What does this message mean in the ERA’s and how do I handle allocating these?  

Hi Team,We are evaluating the possibility of integrating a solution with TenEleven eCR to support submission of clinical notes/documents into the patient health record.Our use case involves pushing clinical notes or documents from our system into TenEleven using an HL7 v2 interface — specifically as either an MDM or ORU message type.While exploring your API documentation, we could only locate FHIR endpoints documentation that appear to support read‑only GET operations. Could you please confirm: Does TenEleven support an HL7 v2 interface (MDM/ORU) or similar mechanism for pushing clinical notes or documents into the eCR? If not currently supported, is there a possibility or plan to enable such support — or an alternative secure endpoint that allows document submission from external systems? Any guidance in this direction would be appreciated. Looking forward to hearing from you. Thanks,Shalin

Is there a standard or ideal way to set up psychologists in the system? Is there a difference between psychologist and other clinicians (therapists)? Also, can psychologists have different documents in their ‘standard’ documents compared to other clinicians?

Is there a way to set alerts or notifications for a Supervisee to sign/complete reports?Our clinic has practicum students and interns that complete documentation that is reviewed by supervisors. The process for giving them feedback is cumbersome and can present privacy & security challenges if the supervisor and supervisee are not able to meet synchronously to review. Is there plan for adding functionality to allow a supervisor to provide feedback on a documentation and return it to the staff to correct - and then route back for signature? (similar to the way the Supervisor gets the alert and can sign their reports? Then the report would get returned to the Supervisor for final signature. 

Are Theranest clients able to complete general documents (ie, intake, credit card, insurance, etc) after the client is archived?

While there are a number of reports in Theranest/Ensora, they do not meet the needs of the practice. There are a large number of discrete data fields within Theranest that can be used in making customized reports. When will functionality for customized reports be enabled? In the “old community forum” it has been brought up many times over the years and there are over 600 votes for it. This is a basic capability that is needed to manage business and clinical operations. We completed a review of all reports to identify the data elements in each of them to see if it contains information that we need. These are just some of the gaps that were identified.Detailed Attendance Need to be able to differentiate between clients that are students and clients that are from the community.  Need to differentiate by appointment type  Appointment Status We have to run a cancel and Rescheduled report in conjunction with the No show show report and manipulate that data in excel to get all the informati

My provider is not able to prescribe controlled substances all of a sudden. As an admin. I need to approved something but don’t know where to go to do this? 

When burnout starts creeping in, what helps you bounce back?According to our Future of Therapy report, 82% of therapists experience burnout, and nearly a third describe it as extreme.Vote in the poll and share your own strategies to combat burnout in the comments below 👇

As AI becomes more common, what will matter most for keeping therapy human?AI already supports many therapists’ daily work—but how we use it matters. In our Future of Therapy report, clinicians emphasized protecting the “human” side of care. What do you think?Cast your vote and tell us why in the comments 👇

This is our community’s Wall of Gratitude—a living thread to celebrate the people, tips, and moments that helped you care for clients and each other this year. Add a short thank-you, a quick story, or a shout-out to a peer or team. Keep it specific and kind.How to participate: Post a thank-you (2–4 sentences is perfect). Tag the person/team if they’re in the community. Bonus: Share one lesson or resource others can reuse. Upvote gratitude posts that resonate. Prompts to spark your post: “I’m grateful to ___ for ___ because it helped me ___.” “One moment that reminded me why this work matters…” “A resource/process I’m thankful for this year is ___; it saved ___.” “Shout-out to our ___ team for ___—you made a difference.” Optional template (copy/paste): Grateful for: [Name/Team]Because: [What they did + impact]Ripple effect: [How it helped clients/colleagues/you]Pay it forward: [Tip, link, or resource—no PHI] Notes: Kindness over perfection. Stories, short lists, and shout-ou