Badges are a fun and meaningful way to recognize your activity and engagement in the Community Hub. They show your peers and our team how you’re contributing to the community, help to track your progress, and build your reputation.
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What are Badges?
Badges are digital achievements you earn by participating in the community. They appear on your community profile and alongside your posts, signaling your level of experience, expertise, and involvement.
Think of them as milestones: each badge tells part of your story as you grow in the community
How to Earn Badges
You can earn badges by completing different actions throughout the Community Hub, such as:
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Posting topics – starting new conversations or asking thoughtful questions.
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Replying to discussions – sharing your insights, solutions, or encouragement.
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Marking answers – helping highlight the best responses.
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Attending events – joining community-led sessions like AMAs (Ask Me Anything).
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Completing learning milestones – engaging in courses or training paths.
Each badge has its own criteria. Some are unlocked automatically through your activity, while others are tied to special events, seasonal themes, or recognition programs.
Why Badges are Important
Badges aren’t just for fun—they’re valuable for you and the community:
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Recognition: Celebrate your contributions and showcase your expertise.
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Reputation: Build credibility by earning badges that reflect your engagement.
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Motivation: Track your progress and set goals for deeper participation.
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Community growth: Help create a welcoming, active space where members support one another.
TIP: The more you participate, the more opportunities you’ll have to unlock new badges.
Where to See Your Badges
Badges will be seen in three places on the community, your profile, your posts and the Community Home Page.
Badges in Profile
To see badges displayed on your profile:
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Select your initial in the upper right-hand corner of the community screen.
NOTE: You will need to be logged into the community to access your profile. If you have not yet logged in or created an account, please review the article on how to Log into the Customer Experience Hub.
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From the drop-down menu, select My profile
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Any badges you have earned will appear under the section titled Badges. Hovering over the badge icon with your mouse will reveal the badge name.
Badges in Posts
Badges will also appear below your profile image when you post in the community or reply to a thread. This makes it easy for community members to identify your specific knowledge and experience.
Badges on Community Homepage
Finally, badges will also appear on the Community Homepage under the Awarded Badges section. In this section, users who were recently awarded badges will be highlighted.
A full list with descriptions of the five most recently awarded badges can also be accessed by clicking Show all badges.
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Want to see all the badges you can earn? Check out our Badge Showcase for the full gallery.