SUBSCRIPTION: Telehealth is an add on subscription. Feature availability depends on your subscription plan.
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Before you Begin
- Ensure that you are subscribed to Telehealth in the system (Admin)
- Check Telehealth System Requirements
TIP: To ensure optimal call quality, go to https://video-diagnostics.twilio.com/ to complete a pre-call test before you begin your appointment. A pre-call test is an essential step before your telehealth session to ensure that your device and connection are ready for a smooth and uninterrupted experience. This test helps determine your internet speed, video and audio quality, and any potential issues with access or equipment, allowing you to address them before the session starts.
Telehealth Appointment from Start to Finish
- Schedule a Telehealth Appointment
- Share Telehealth Appointment Link with Client
- Prepare your client
- Client: Prepare for 1st Telehealth Appointment
NOTE: Send your Client the this link for more information on telehealth appointments.
- Client: Prepare for 1st Telehealth Appointment
- Conduct Telehealth Appointment
- Start Telehealth Session
- Enable Camera & Microphone for Browser (only needs to be done one time)
- Optional - Share your Screen in Telehealth Appointment
- Client: Join Telehealth Appointment