Fusion Community

How is everyone adding fees for last-minute cancellations and no shows? While they are rare, I find they are often missed and the clients are not charged when they should have been. Since the therapists do not have access to billing, is there a way they can add a cancellation/ no-show fee or do I need to continue to do that manually. It would be helpful if there was an easier way to keep track of these. 

Has anyone found a way to import the PDMS-3 into Fusion?  The PDMS-2 is in the system, but I do not see the 3.

When an evaluation is complete and a Plan of Care is created, does the client Cases section automatically update with Visit Frequency or is that only manually updated?

📆 Ask an Expert: Fusion Ensai Session Assistant Tuesday, August 25 at 11:00 a.m. ETRegister Here! Join us for a special Ask an Expert: Fusion Ensai Session Assistant webinar focused on helping Fusion users get more value from AI-powered note generation with Ensai Session Assistant. This live Q&A session gives you the opportunity to bring your questions, connect directly with a product expert, and get answers in real time. Whether you’re getting started with Ensai Session Assistant or looking for practical ways to use it more effectively, this session is designed to help you. Don’t miss this opportunity to build confidence with Ensai Session Assistant!

Hi Ensora Community! Our multi-disciplinary pediatric practice (ST, OT, PT) is evaluating how to best integrate the AI Session Assistant into our daily workflow.Because so much of pediatric therapy is hands-on, play-based, and unpredictable, we’d love to hear from clinicians in similar settings: Capture Method: Do you use ambient recording during the session, or do you prefer doing a 1-minute dictation recap immediately after the child leaves? Parent / Caregiver Reaction: How do parents respond when asking for ambient recording consent during sessions? Capturing Skilled Cues: How well does it capture specific pediatric metrics—like cueing levels (visual/tactile), sensory regulation strategies, or speech trial accuracy—without requiring heavy editing? Multi-Disciplinary Days: For kids who receive PT, OT, and ST on the same day, has AI helped streamline cross-discipline consistency in documentation? Any tips, daily routines, or lessons learned would be hugely appreciated

Is there a way to have forms and documents translated to Spanish (or another non-English language) in the Patient Portal so that patients and parents can have better access to the documentation we use? Manually translating intake forms turns out distorted on the parents’ side because of the tilde or acute accent used on “n” and vowels “a, e, i, o, u” letters.

Has anyone found a good cheat sheet for OT and ST billing? 

Any one else HATE the Support Hub?  It is so frustrating! Why does it have to require a separate login? Once I am in it, I can NEVER access my current case information.  The move to a support hub has made communication with Fusion/Ensora so much less efficient. 

As a pediatric OT/ST/PT clinic we provide both habilitative and rehabilitative services and therefor have a need for modifier 96/97 on a patient case level. However, after talking with a rep today, it seems that our only current option to code correctly with Fusion is to put these modifiers on each individual claim.Strange to me how they market as a therapy software but not allow a basic therapy modifier on a patient case.The claim level edits are incredibly tedious and time consuming given our large volume of claims. How are other clinics dealing with this? What am I missing? 

Can anyone please help me with how to refund from Fusion, I have mistakenly charged a patient by credit card.

We are new to Fusion.  I cannot find the reports to book our Charges, Payments and Adjustments for Financial Statements and an Accounts Receivable Report that would tie out. Any Suggestions?  

Thank you to everyone who joined our Fusion Forum session on Thursday, April 30! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇📜 High Level SummaryThis quarterly Fusion Forum session highlights ongoing innovation and enhancements within therapy practice management software. The discussion opens with a leadership update reaffirming a continued focus on supporting customers amid broader market pressures.The session provides an overview of recent product advancements, including the growing role of AI-powered tools designed to streamline clinical workflows and reduce administrative burden for providers. The team shares their broader vision for integrating AI across the platform to support documentation, operational efficiency, and overall practice performance.Recent enhancements to the platform are also discussed, with an emphasis on delivering added value within

Fusion’s Ask an Expert sessions give both new and experienced users access to dedicated, live support. These office-hours–style sessions are built to support organizations at every stage of their Fusion journey. Whether you’ve just purchased Fusion or have been using it for years, this is your opportunity to:Ask questions in real time Learn best practices from product experts Pick up helpful tips to make Fusion easier and more efficient for your teamAsk an Expert Series Schedule 📆 Ask an Expert: FusionRegistration Link We can’t wait to see Fusion users join us and take full advantage of this way to learn, ask, and connect!

How do you access the new AI Assistant web based mobile app?

We would like to request that appointment reminders require patients to respond.           - If they press cancel - a message pops up instructing them to call our office, and the office receives notice that patient is wanting to cancel (red X on the appt)           - If they press confirm - a message pops up thanking them for confirming and that we’re looking forward to seeing them soon.  and the office receives notice that patient is confirmed (green check mark on the schedule).

How do you review peer documentation before they sign the document?

I have had several clients request statements for various reasons.  I am able to print statements, but any claim with a copay does not show on the statement.  What is the trick to get a full statement, listing out all claims and all related transactions?

This is a question for Fusion users. What is your process like for collecting patient payments? Currently, we put the expected patient payment amounts in the patient alert. Every day, we run an insight report that includes each patient alert and then one of our remote team members processes cards on file to collect each payment. It’s a very manual process, and we’d like to find ways to automate it more.

I am running my first payroll report - we are missing charges from only one therapist… which setting am I missing for this one employee?? 

Thank you to everyone who joined our Fusion Forum session on Thursday, January 29! It was great to hear your questions and see how you’re using Fusion in your day‑to‑day work.Whether you couldn’t join live or just want a refresher, we’ve got you covered 👇▶ Watch the RecordingYou can watch the recording by clicking the link above. Below are some timestamped key moments in the agenda if you prefer to skip ahead.07:05 – Welcome & session overview 12:50 – Industry trends shaping practice success in 2026 15:51 – Fusion direction and product roadmap 25:03 – Q&A💬 Q&A RecapWe did have some questions that were asked which our team was unable to cover due to time. Those questions have been listed below, along with answers from our experts.NOTE: We were excited to receive a number of Fusion feature suggestions from all webinar participants. Please be assured that all feature requests were recorded in an internal document and have been shared with our product teams for further analys

I am billing a timed code that is 30 minutes each unit. If I put the codes as timed, it tallies it per 15 minutes. I have entered the code as untimed but I need to bill 2 units per 1 hour. How do I add multiple units for this code?

Rehab Therapy Suite is returning to the Fusion name you know and trust. Watch for it across everything we do in the coming weeks.

When attempting to send an Eligibility Report for a payer we currently only have the option to add our Group NPI as the “Provider” instead of each clinician’s NPI as a provider.  How do I add each clinician’s NPI to these requests?  Their NPI’s are listed in their user profiles.