Why is Ensora Health moving from Vantage to Stripe for Payment Processing?
At Ensora Health, we are deeply committed to providing you with the best tools and services to support your practice. As part of this commitment, we are transitioning from Vantage to Stripe for payment processing. We understand that this change requires extra effort on your part, and we acknowledge and empathize with the inconvenience and impact this may have. Please know that this decision was made with your best interests in mind.
Vantage substantially raised their rates recently, and maintaining that connection would have required passing those additional costs on to you. By partnering with Stripe, we can avoid these rate increases while continuing to deliver best-in-class payment processing capabilities to you and your practice. Switching to Stripe brings enhanced security, better reporting, risk management, direct support and, importantly, no increased cost.
How will Ensora Health facilitate my account transition to Ensora Payments?
We are here to support you every step of the way during this transition. In preparation for the Vantage disablement, we have assigned fixed transition dates to our customers, so the Ensora Payments team can help smaller groups of customers quickly and efficiently. We have also created toolkits to help you navigate this process. Learn More: Transition Toolkit
What do I have to do to transition to Ensora Payments?
Click here to Learn how to Enroll in Payment Processing with Ensora Payments & Stripe
Your first step will be to complete the Ensora Health & Stripe enrollment form by the assigned enrollment date. Your assigned enrollment date and transition date will be emailed to you in the coming weeks. Once your enrollment has been submitted, we will work with Stripe to confirm your account information and activate it upon your assigned transition date.
What are the benefits I will receive from Ensora Payments?
Ensora Health in partnership with Stripe Payment Processing offers our customers an enhanced payments experience. Stripe is a well-known leading payments solution partner and offers:
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Modern and enhanced payments experience.
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Access to Stripe Merchant Dashboard, including robust reporting.
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The ability for you and your clients to save card information, including CVV, prior to the first payment.
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Risk management tools via Stripe Dashboard (chargeback management).
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Direct support from Ensora Payments team and Stripe
Will my customers’ card information be moved to Ensora Payments?
No, unfortunately not. Ensora evaluated many different options to assist with the transition as we understand this places a burden on you/your team. To explain further, Ensora Health does not store client credit card information, which ensures the highest level of protection for your clients’ payment details. While this means we’re unable to transition these details to Stripe directly, it’s important in keeping sensitive data safe. By re-entering the information into your platform, you will help ensure that your patients’ private payment data remains secure. Thank you for your understanding and commitment to security.
What important information should I be aware of to prepare for the transition to Ensora Payments?
- Reacquisition of client cards will be required upon transition to Ensora Payments. Review the resources in the Transition Toolkit to prepare.
- The first payout from Stripe may take up to 7-14 business days after your first successful payment. Please note this could affect your short-term cash flow.
- If you do not move forward with Enrollment in Stripe, your Vantage account will be disabled on the assigned Vantage disable date.
- Submitting your Ensora Payments enrollment will not impact Vantage processing.
- Historical Vantage transactions reporting will remain available to you within your account. Reports > Billing > Vantage Payments.
- Deposits will continue to your connected bank account with Vantage until your Stripe merchant account is approved.
Will my rates change after transitioning from Vantage to Ensora Payments?
No, there are no changes in fees or rates upon transitioning to Ensora Payments. The same rate you currently have with Vantage will transition over to your Ensora Payments/Stripe merchant account.
Can I request to keep my Vantage account?
No, Vantage services will be phased out soon. Accounts that do not transition over will be disabled.
NOTE: Historical Vantage Reporting will remain available.
What can I do to prepare for Transition to Ensora Payments?
Review the important resources in the Transition Toolkit to learn more, get organized, and prepare. Review requirements and details to enroll in Ensora Payments & Stripe. Connect with our Payments Team with questions.
What dates should I be aware of?
Enrollment Date: The date by which you will complete and submit your Ensora Payments Enrollment form.
Transition Date: The date your payments account will switch from Vantage to Stripe.
Vantage Disablement Date: This is the date your Vantage account will be disabled if you choose not to enroll with Ensora Payments.
If I already have an existing Stripe account for credit card payment services, can I link this Stripe account in place of the Ensora Payments/Stripe account?
Unfortunately, it is not possible to link or combine Stripe accounts to Ensora Payments. You can use the same credentials you have with your existing Stripe account when you complete the Ensora Payments application. If you use the same credentials, your Stripe Dashboard will allow you to view the accounts separately.
How will I know what my assigned account transition date is?
We will send emails with your assigned transition date. A reminder email will arrive before the assigned date. Resources from the tool kit and our Payments team can help you with questions.
Can I request to change my assigned transition date?
Assigned transition dates for accounts have been assigned and cannot be changed.
Once my account is transitioned, how will accepting a customer's credit card payment change?
All payment workflows remain the same in the product! One small change is a new page will open as you accept a payment. A message will appear as you process the payment. Do not close this page until payment is complete.
Can I use my USB card reader with my Ensora Payments/Stripe account?
At this time, Stripe is not compatible with USB card readers.
Will I need to contact Stripe or Ensora Payments for support?
Ensora Payments Team will be your primary support resource for transition and beyond. Stripe support is also available for management of your Stripe dashboard tools and additional services. Contact Ensora Payments at payments.support@ensorahealth.com or 877-288-5583 (option 2 then 6 for Payments)