Late cancel/no show fees - option to use "Set Payment Amount (overrides default)"

Question

Greetings,My practice is such that I frequently negotiate fees on an individual basis. This is the fee they are charged if they attend the session, or if they late cancel or no show. It would therefore be useful, and logical, for the “Late cancel” and “No Show” code to consult with and insert the amount specified in theexisting field on the Client details page: Set Payment Amount-     $  xx.xx                                                                        (overrides default)     IF there is a value entered there. If the field is empty then proceed with the conditions indicated in the  Cancelation Policy on the ‘Organization Settings tab.

kaylawilson · Answer

Hi there,Thank you for taking the time to share this feedback and explain your workflow.We can certainly see how having the Late Cancel and No Show charges automatically reference the existing Set Payment Amount (overrides default) field on the client record would be beneficial, especially for practices that regularly negotiate individualized fees.We've created a feature request on your behalf and shared the details with our Product team for consideration. While we can't guarantee if or when a request will be implemented, we appreciate you taking the time to provide this feedback, as customer input plays an important role in helping us evaluate future enhancements.For future feature requests or enhancement ideas, we also encourage you to submit them directly to our Support team. This helps ensure your feedback is properly documented and routed through our internal product review process.Thank you again for sharing your suggestion and for being part of the TheraNest community!

Late cancel/no show fees - option to use "Set Payment Amount (overrides default)"

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