Connex is a software that we use to convert any claim file that is saved as a PDF. The majority of claims sent in this format will be sent from Dental Practice Management Software, however there are Medical Practice Management Software that will also send in PDF format.
Related Article: Software that Requires Connex to Send Claims
Connex FAQs
Why do I need to use Connex?
The claim importing system is set to import certain file types. Our system is not able to important PDF files properly on it's own. However, with Connex, we are able to convert claims from PDFs to a standard accepted format called Print Image. Without Connex, we wouldn't be able to convert the claims to the Print Image format, and would then be unable to send the claims to the insurance companies.
How do I Know if I Need Connex?
Contact your Practice Management Software to see what file type they save their claims as. Also, see our Software that Requires Connex article to send Claims for a list of current software we know use Connex.
How do I know if I have Connex Downloaded already?
Connex only works on Windows devices. Open windows settings, go to Printers and Scanners, and you should see ApexConnexV3 listed as one of your connected devices.
NOTE: You may have an older version and may be just named ApexConnex.
How do I Download Connex?
System agents will need to download the Connex software to your computer. Please contact Support at 800-840-9152 or Clearinghouse.Support@ensorahealth.com