PERMISSIONS REQUIRED: You must have Billing Permissions.
If you submit Claims with Ensora Clearinghouse, you will be able to find a rejection code (reason) if a Claim is rejected. This will help you when you resubmit a Corrected Claim. Also, see Common Rejection Reasons and Fixes.
- Click the Billing tab in the primary navigation bar.
- Click Claims in the side navigation.
- Click the Rejected/Denied tab.
- Locate the appropriate Claim and see the Rejection/Denial Details column for a Rejection Code (Reason).
- Failed Claim: An error was found in the Claim by the system.
- Rejected Claim: An error on the Claim was reported by the Insurance Payer. For Claim Rejections, please reach out to the Insurance Payer with any questions about the Rejection reason.
NOTE: If the Rejection/Denial Details column does not display click Customize Grid just above and add the column.
We recommend copying the error code and entering it into the Knowledge Base search to find out how to fix some of the common Rejection errors.
Once you have corrected the Rejection error, Resubmit the Claim.