Prepare for your first Telehealth Appointment with your Provider.
What is Telehealth?
Telehealth is the use of video and audio technologies to support long-distance services between Providers and their Clients.
Do I Need a Specific Internet Browser?
| If you are using a Desktop or Laptop, | If you are using a tablet or mobile phone, |
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What Equipment Do I Need to Join a Session?
You’ll need the below to join a Telehealth (online therapy) Session with your Provider:
- A computer, tablet, or phone (no applications or software to download).
- An external or integrated webcam.
- An external or integrated microphone.
- An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wi-Fi when possible to ensure you receive the best possible connection through your internet provider.
You can check your internet speed with SpeedTest. - Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
Before You Join
Conduct a pre-call test to make sure your internet is strong enough and you're using the correct device and web browser. See Client: Telehealth Pre-Call Test for more information.