The Ensora Health Customer Community is filled with valuable insights—from product how-to's to peer-shared advice and official announcements. To save time and avoid duplicate questions, it’s best to search before posting. Here’s how to make your searches more effective.
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Use the Global Search Bar
The global search bar at the top of the Experience Hub lets you search across:
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Discussion threads
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Knowledge Base articles
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Product updates
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Webinars
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Courses & Learning Paths
TIP: We recommend using broad keywords first, then narrowing your search as needed.
Be Specific with Your Keywords
The more targeted your search, the better your results.
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For example, instead of searching “training” try searching “Ensora Mental Health Billing”
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Be sure to include:
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Product or feature names (“ABA Suite”, “Client Dashboard”)
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Action words (reset, enroll, troubleshoot, export)
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Known issue descriptions or exact terms from an error message
Apply Filters to Narrow Results
If your search returns a lot of results, use filters to refine what you see. Currently available filters include:
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Type – Filter by article, community thread, course, or event.
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Community Hub Category – Focus on a specific product discussion area in the community.
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Knowledge Hub Category – Limit to a particular section of product knowledge.
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Release Notes – Find updates related to specific releases or product changes.
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Tags and Keywords – Narrow to posts with specific topics or labels.
Look for Verified or Solution-Marked Content
Save time by going straight to the answers you can count on.
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In the Customer Community, posts marked with Best Answer or Solved have been confirmed as helpful.
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In the Knowledge Hub, pinned articles are often the most reliable starting points
Use Quotation Marks for Exact Phrases
Searching for a specific title or sentence? Use quotes.
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Example: “how to bill patients”
Still Can’t Find What You Need?
If you still can’t find the answer, start a new post in the Community Hub. Our team and other members are ready to help.