Hi ​@RachelleA, thank you so much for sharing your question on the Community. From what I’m seeing in the screenshot you share, it looks like your subscription plan does not include text messaging. Typically, when customers go into the Appointment Reminders area to set up their reminders, the system shows a tab in that section for each type of reminder that can be setup depending on the customer’s subscription plan. For example, if you look at the screenshot below, there are three tabs including email, phone and text. 

The screenshot you shared only includes the email tab, which indicates that your subscription does not currently include text reminders. If you feel this is an error, I’d recommend filling out a support ticket. Here is a link to an article that outlines exactly how to submit a ticket to our team 

Yes but I can't find that setting in the subscription settings. I've looked everywhere and I don't think it should be this complicated. 

Hi ​@RachelleA , please check your community messages for a direct message from me about your situation. Thank you!