Clients having difficulty with Theranest

Hi ​@natalie310 ,

Thank you for sharing this detailed feedback — I can understand how frustrating this must be for both you and your clients, especially when they’re eager to get started.

A few things you might try that have helped others in similar situations:

1. Check email settings: Many clients nowadays work for companies with strict spam filters which can sometimes be a pain flagging emails. They can add TheraNest’s address to their safe sender list, which often helps.
2. Clear browser cache or try a different browser/device: We’ve seen occasional issues resolved by switching to Chrome or Safari and clearing cached data.
3. Reach out to support with examples: If you’ve already followed the help page steps, providing specific error messages and screenshots to support can help escalate the issue.

We’re actively monitoring this feedback. If you’d like, I can flag this thread internally so the team can review.

Thanks again for raising this! Please let us know if any of these steps help or if you continue to run into issues.