For many LGBTQ+ patients, simply walking into (or logging into) a care setting can be stressful. Small, visible signals of support can go a long way in building trust and safety—before a single word is spoken.
In this thread, let’s talk about how you’re signaling inclusion and safety across your patient experience:
- What signage, symbols, or statements do you display in waiting areas, offices, or telehealth spaces?
- How do your patient portal, appointment reminders, or website reflect LGBTQ+ inclusivity?
- Do you use inclusive language in your automated messages, forms, and onboarding materials?
- Have you introduced any visual cues for pronouns (e.g., badges, name tags, Zoom/telehealth display names)?
Ideas you might share:
- Sample wording for a non-discrimination or inclusion statement shown on forms or portals
- Examples of inclusive appointment reminders or portal messages
- Photos or mockups of signage, digital banners, or office displays (with no identifying info)
🔐 Reminder: Please keep all examples de-identified and avoid sharing any PHI or patient-specific details.