PERMISSIONS REQUIRED: You must have Billing Permissions.
Record that you have accepted an insurance payment for a client's service on their client ledger. If you are Enroll in Payment Processing with Ensora Payments, you can also process an insurance credit card or insurance debit card.
The system processes payments using two different secure payment processors: Vantage, and Ensora Payments with Stripe. The steps to record or process an insurance payment in the system depend on your payment processor.
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Depending on which payment processor your practice is using, click the appropriate link below to learn how to record and process insurance payments in the system.
NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or payments@ensorahealth.com.
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Record or Process an Insurance Payment: Ensora Payments & Stripe
Record that you have accepted an insurance payment for a client's service on their client ledger. If you are Enrolled in Payment Processing, you can also process an insurance credit card or insurance debit card.
Record an Insurance Payment
- Click Clients in the navigation bar.
- Click on a Client Name to open Client Details.
- Click the Ledger button or click Ledger in the navigation bar to open the Client Ledger.
- Click Accept Payment button.
- Click the Insurance Payment radio button.
- Enter Total Amount, or select Invoice Checkboxes to apply the Insurance Payment to those invoices. If you select invoice checkboxes, the payment amount on the invoices will populate in the Total Amount field.
- The Payment Amount applies to the Insurance Amt Due balances, unless the balance has already been paid (in which case you'll see an amount paid in the Ins Amt Paid column).
- If you are making a payment that is less than the Insurance Amount Due, type this payment amount in the Payment field in the far-right column instead of selecting the invoice checkboxes.
- The Ins Amt Due defaults to the co-pay amount set for the client.
- Select Insurance, Insurance Check or Insurance EFT/ACH from the Payment Method drop-down.
- Select the Insurance Provider from the Insurance drop-down.
- Enter the Payment Number.
- Enter Notes.
- Click the Record Payment button.
Process an Insurance Payment
- Click Clients in the navigation bar.
- Click on a Client Name to open Client Details.
- Click the Ledger button or click Ledger in the navigation bar to open the Client Ledger.
- Click Accept Payment button.
- Click the Insurance Payment radio button.
- Enter Total Amount, or select Invoice Checkboxes to apply the Insurance Payment to those invoices. If you select invoice checkboxes, the payment amount on the invoices will populate in the Total Amount field.
- The Payment Amount applies to the Insurance Amt Due balances, unless the balance has already been paid (in which case you'll see an amount paid in the Ins Amt Paid column).
- If you are making a payment that is less than the Insurance Amount Due, type this payment amount in the Payment field in the far-right column instead of selecting the invoice checkboxes.
- The Ins Amt Due defaults to the co-pay amount set for the client.
- Select Insurance Credit/Debit Card from the Payment Method drop-down.
- Select the Insurance Provider from the Insurance drop-down.
- Enter the Payment Number.
- Enter Notes.
- Click the Charge Payment Method button.
- Enter Card Number, Expiration, CVC, Country and Zip.
- Click the Submit button.
Record or Process an Insurance Payment: Vantage
Record that you have accepted an insurance payment for a client's service on their client ledger. If you are Enrolled in Payment Processing, you can also process an insurance credit card or insurance debit card.
Record an Insurance Payment
- Click Clients in the navigation bar.
- Click on a Client Name to open Client Details.
- Click the Ledger button or click Ledger in the navigation bar to open the Client Ledger.
- Click Accept Payment button.
- Click the Insurance Payment radio button.
- Enter Total Amount, or select Invoice Checkboxes to apply the Insurance Payment to those invoices. If you select invoice checkboxes, the payment amount on the invoices will populate in the Total Amount field.
- The Payment Amount applies to the Insurance Amt Due balances, unless the balance has already been paid (in which case you'll see an amount paid in the Ins Amt Paid column).
- If you are making a payment that is less than the Insurance Amount Due, type this payment amount in the Payment field in the far-right column instead of selecting the invoice checkboxes.
- The Ins Amt Due defaults to the co-pay amount set for the client.
- Select Insurance, Insurance Check or Insurance EFT/ACH from the Payment Method drop-down.
- Select the Insurance Provider from the Insurance drop-down.
- Enter the Payment Number.
- Enter Notes.
- Click the Save button.
Process an Insurance Payment
- Click Clients in the navigation bar.
- Click on a Client Name to open Client Details.
- Click the Ledger button or click Ledger in the navigation bar to open the Client Ledger.
- Click Accept Payment button.
- Click the Insurance Payment radio button.
- Enter Total Amount, or select Invoice Checkboxes to apply the Insurance Payment to those invoices. If you select invoice checkboxes, the payment amount on the invoices will populate in the Total Amount field.
- The Payment Amount applies to the Insurance Amt Due balances, unless the balance has already been paid (in which case you'll see an amount paid in the Ins Amt Paid column).
- If you are making a payment that is less than the Insurance Amount Due, type this payment amount in the Payment field in the far-right column instead of selecting the invoice checkboxes.
- The Ins Amt Due defaults to the co-pay amount set for the client.
- Select Insurance Credit/Debit Card from the Payment Method drop-down.
- Select the Insurance Provider from the Insurance drop-down.
- Enter the Payment Number.
- Enter Notes.
- Click the Save button.
- Enter the Name on Card, Card Number, Expiration Date, and Billing Zip Code.
- Click the Save button.