A claim may be failed by the system if it is missing a required Submitter ID. The Submitter ID is assigned by the payer when completing EDI enrollment. If your claim fails due to a missing Submitter ID after you have completed EDI enrollment, you will need to locate your Submitter ID and contact the enrollment team. If you completed your EDI enrollment through EDISS, your can easily retrieve your Submitter ID from the EDISS Connect website.

Locate Missing Submitter ID

1. An error message indicates a claim failed due to a missing Submitter ID.
   
   
    
2. Navigate to EDISS Connect and log into your account.
3. Click the Manage Transactions tab to locate your Submitter ID.
   
   
    
4. Contact the Enrollment team by email or by phone:
   • Email: enrollment@apexedi.com
   • Phone: 1.800.840.9152