Administrators can reset Multifactor Authentication (MFA) profiles for users. When a user's MFA profile is reset, that user will receive a prompt to Set Up MFA the next time they log in, even if they had previously chosen to opt out of MFA. Resetting a user's MFA profile is useful if a user changes their phone number or loses access to the device they were using for MFA.

Reset Multifactor Authentication (MFA) for User

1. Click the Client ID drop-down at the top of the screen.
2. Select Manage Account.
    

   

   
   
   
   
   
   
   
   
   
   
   
   
   
    
3. Select Users List from the menu on the left.
    

   

   
   
   
   
   
   
   
   
   
   
   
   
   
    
4. Locate the user and click the Action button.
5. Select Reset MFA.
    

   

   
   
   
   
   
   
   
   
   
   
   
   
   
    
6. Click the OK button on the pop up window to confirm.