We recommend doing a Telehealth pre-call test before your first Telehealth session. Doing so will help eliminate problems when you start conducting Telehealth sessions.
This pre-call test checks your system's hardware & software setup, it evaluates connectivity, media access (video and microphone), and quality. Based on the results, it will make recommendations to increase your Telehealth Session's audio/video quality.
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Run the Pre-Call Test
- Go to https://tokbox.com/developer/tools/precall/
- Click Run Test button and let Tokbox do it's work!
Read the Results
You can quickly glance at the results to see how your system would hold up in a Telehealth session.
- Hardware & Software Setup
- Connectivity to OpenTok Servers
- Expected Call Quality
Troubleshoot Pre-Call Test Results
If there was a result that was less than desirable, make any recommended adjustments and run the Pre-Call Test again.
If you are still having issues, reach out to Support with the Pre-Call Test results.
- After you have run the Pre-Call Test, scroll to bottom of Results page.
- Click Save this data as simple text link.
- Copy and paste that data with your Support request. This will help our Agents quickly assess what might be going on and give them direction as they troubleshoot with you.