What is Telehealth?
The system provides a HIPAA compliant and secure Telehealth option that uses video and audio technologies to support long-distance services between Providers and their Clients.
What do I need to join a Session?
You will need the below to join a Telehealth (online therapy) Session with your Provider:
- A computer, tablet, or phone (you do not need to download any applications or software).
- An external or integrated webcam.
- An external or integrated microphone.
- Log in to your Client Portal.
- An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wi-Fi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
NOTE: Please use Chrome as your browser.
- Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
Before you Join
Conduct a pre-call test to make sure your internet is strong enough and that you are using the correct device and web browser.