Submit a Support Case Request

You can connect with Support from within your Ensora product, or the Ensora Experience or Support Hubs.

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Submit a Support Request via Experience Hub 

1. Click Support Hub on the top menu of the Experience Hub.

   

2. Click New Case in the top-right.

   

    

3. Fill out all the fields with as much detail as possible. 

   NOTE: Sign in first, if you are not seeing the New Case button. 

4. Select your product from the Product dropdown field. (ex. TheraNest, Fusion, etc.).
5. Enter a specific Subject (exp. "Can't Submit a Claim", not "Billing") and enter a detailed Description of your question or problem (as much information as possible helps the team get you a solution/answer quickly).
6. Click the Create button and a member of your product's dedicated support team will connect with you shortly.

   

    

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Submit a Support Request via Support Hub 

Navigate to the Support Hub at support.ensorahealth.com.

1. Click Create a New Case on the top menu

   

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2. Fill out all the fields with as much detail as possible. 

   NOTE: Sign in first, if you are not seeing the Create a New Case button.
   TIP: If you sign-in first you will have less fields to fill out.

3. Enter your name, email, and phone.
   Enter a specific Subject (exp. "Can't Submit a Claim", not "Billing") and enter a detailed Description of your question or problem (as much information as possible helps the team get you a solution/answer quickly).
4. Select your product from the Product dropdown and a Category. (ex. TheraNest, Fusion, etc.).
5. Click the Submit button and a member of your product's dedicated support team will connect with you shortly.

   

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