You can connect with Support from within your Ensora product, or the Ensora Support Hub.
IMPORTANT: Do not include any client/patient PHI in your support requests or screenshots. Use the client/patient number when referencing clients.
Submit a Support Request
There are several ways to contact us or put in a request from the home page of the Support Hub.
- Click Support Hub on the top menu of the Experience Hub.
OR
Click the Help button within your product. - Fill out all the fields with as much detail as possible.
NOTE: Sign in first, if you are not seeing the Create Case button.
- Select your product from the Product dropdown field. (ex. Ensora Mental Health, Procentive by Ensora Health, Jituzu, etc.).
- Enter a specific Subject (exp. "Can't Submit a Claim", not "Billing") and enter a detailed Description of your question or problem (as much information as possible helps the team get you a solution/answer quickly).
- Click the Submit button and a member of your product's dedicated support team will connect with you shortly.