Ensora Payments Update: We’re Transitioning from Vantage to Stripe

This forced transition creates a significant and immediate operational disruption for a group practice which currently relies on stored payment methods for routine copays and balances for hundreds of active patients.

To be candid, the limited communication our practice has received about Ensora forcing TheraNest subscribers to switch to Ensora’s own credit card processing platform have been generic and difficult to distinguish from routine platform updates. There has been no apparent acknowledgment by Ensora of the operational impact and the scale of the work required, nor any viable path to a short extension where patient care and continuity are at risk. 

Re-collecting and re-entering payment methods at scale is a major administrative burden that pulls staff away from clinical operations and creates a foreseeable risk of billing disruption, patient confusion, and interruption of continuity of care.

In addition, your transition FAQs indicate that the first payout from “Ensora Payments” may take 7 to 14 business days after the charges are first processed. This materially impacts clinician wages and short-term cash flow for a mental health practice, yet Ensora offers no remediation. 

With these serious implications in mind, our practice requests a workable transition window and clear operational guidance so we can reduce foreseeable disruption and protect continuity of care.

Specific requests:

1) Exact cutoff time and timezone
Please confirm in writing the exact cutoff date and time (including timezone) when Vantage processing will be disabled for Curry Psychology Group. Please also clarify whether we will be able to process charges during business hours on January 28, 2026, or whether access ends earlier (for example, at 12:00 a.m.).

2) Short extension of continued Vantage access
Due to the vagueness of previous communications, we request an extension that allows our practice to continue processing payments through Vantage through at least 5:00 PM PST Friday, February 6, 2026. This would assist us in our aim to meet existing patient care obligations and complete time-sensitive work through the end of January, so that we can make this forced transition responsibly and without critically destabilizing operations. 

Because the timeline and the lack of operational clarity have been untenable, we have begun transitioning to SimplePractice as a contingency plan.