Staff - Complete MFA Prompt

Multi-factor authentication (MFA) requires you to confirm your identity when logging into the system. If your organization has turned on MFA, you will be prompted to enter a verification code sent to your email address. 
 

Overview

• The verification code sent to your email will expire after 10 minutes.
• The Resend code button will send a new code to your email. All previous codes will be invalid. You can resend a code once every minute.
• Your account will lock after 5 failed verification attempts and automatically unlock after 30 minutes. An administrator or our support team can also assist with unlocking your account. 
   

Jump to Section:

Complete the MFA Prompt

1. Login to the system with your email and password. 
2. Enter the code sent to your email into the Authentication code field.

   NOTE: Codes expire in ten minutes. 

   

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    

3. Click Submit.

   NOTE: Click Resend code If you do not receive the email or the code expires. You can resend a code once every minute and there is no limit on the number of codes you can resend. 

Locked Account

• If you enter the wrong code too many times, you will see a message to let you know your account has been locked. 

  NOTE: You have five attempts to enter the correct code. 

   

  

  
  
  
  
  
   

• Contact your organization administrator to reset your account.

  NOTE: If you take no action, your account will unlock after 30 minutes and return to the main login page.