Use OneTouch

Click Here to download OneTouch on your computer and follow the instructions included in that article. 

OneTouch has three functions:

1. Sending your claims electronically.
2. Sending Patient Statements electronically.
3. Logging into the website. The selection options are listed on the application once it's been downloaded and pulled up on the computer:

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Send eClaims

After creating claims within a Practice Management Software, the next step will be to send the claims to the system for processing.

• Install OneTouch, then click Send eClaims on the OneTouch application:

• If you receive an error message after selecting this option, please click here to view the Common One Touch Errors article.

The application will then go to where the Practice Management Software saved the claims, on your computer, and then import them to the Website for processing. 

Send eStatements

This is a pay-to-use feature that the system offers to all clients who wish to send their patient statements, electronically, through the system. For more information on how to sign up for that feature, please contact our Sales department at 800-840-9152 ext. 313.

If signed up to to sent eStatements through the system, and after the OneTouch application has been set up properly, then the process will be the same as sending eClaims. The Practice Management Software will create the statements and save them directly to the computer. From here you'll then select the Send eStatements option listed on the OneTouch application:
 

• If you receive an error message after selecting this option, please click here to view the Common One Touch Errors article.

The application will then go to where the Practice Management Software saved the Statements and submit them electronically. For more details on the Statements feature, click Here .

Login Only

This is the third use for the OneTouch application and is used to log into the account. To utilize this, merely select the Login Only option listed on the application:
 

• If you receive an error message after selecting this option, please click here to view the Common One Touch Errors article.

This will then open the web browser, specified within OneTouch, and show the area where the login information is needed:

All the options on the OneTouch application will take you to the login page above. Once logged in you will be able to view the website and continue in your claims process.