Electronic Visit Verification (EVV) Support for TellUs

TellUs is a leading software company driving the national expansion of Electronic Visit Verification (EVV) technology. EVV is a system that will be required by Florida’s Agency for Health Care Administration (AHCA) for Behavior Analysis beginning December 1st, 2020 for pilot regions 9, 10, & 11.

To support state's requirements for TellUs and your system will serve as your EVV vendor.
TellUs will not be the actual EVV vendor, however our system will transmit your visits to TellUs (all providers must still release their claims inside of TellUs)

• Register for TellUs Claims Training at: https://4tellus.com/ahca-ba-training-resources/

EVV Integration Checklist

• Make sure all TellUs eligible clients have the following information filled out correctly in the system:
  • • Medicaid Number
    • First Name, Last Name
    • Referring Physician NPI
    • Address Information
• Confirm your full NPI and Zip Code in the TellUs Claim portal > Providers section
• Create an account for evv@codemetro.com in your TellUs for troubleshooting

Using the system to Submit Claims to TellUs

1. Log in to your system / NPAGo.
2. Open the Appointment to be completed.
3. Click the Clock In button to record the start time of the session.
4. Click the Clock Out button to record the end time of the session.
5. Render the appointment by checking the "Service Has Been Rendered" checkbox
6. Generate your claims in the Claim Wizard.
7. Send the claims to Tellus by using the Send 837P TellUs option

If a claim is denied, the Rejection Reason will be displayed in Claim Ledger with the associated reason. To resubmit, you can void the claim in the system, create it again, and submit to TellUs.

Common Issues to Avoid

• Providers need to monitor their rejections inside of your EVV system
• Please ensure that the following data points are correct:
  • • Missing or Incorrect Medicaid ID
    • Wrong NPI/EIN
    • Missing DOB

Reminders

• Please continue to use your EVV vendor.
• AHCA has visibility to all claims.
• AHCA has visibility to all units authorized.
• From your TellUs Provider Dashboard, please access the Worklist and Claims Review to submit and review payments.

[Back to Top]