My Client says they're in the Waiting Room but I don't see them

I do not see my client in the waiting room for the session.

1. Confirm you are both in the same session. If you have created/joined an instant session or created two appointments for a client, you may be separate sessions.
   • Look in your URL bar to check your session number and confirm that you and your Client are in the same one.
     
      
2. Ensure that you and your Client are using either Chrome, Firefox, or Safari. Telehealth is not supported by Internet Explorer or Edge.
    
3. If you are on supported browsers, wait about 30 seconds to see if your Client shows up in the Waiting Room. The system may take a few seconds to work and register that they are in the Waiting Room. If they don't show up, refresh your browser and have your Client do the same.